We bought a bike brand new in 2023 and were told by Thunderbird Harley Davidson in Albuquerque our bike is worth half of what we paid for it in May 2023. The overcharged and took advantage of us!
Bought battery for my bike had 6 year old grandson with me, he wanted to sit on every bike there we had a great time. The workers there were just fantastic! good job everyone
Great location with a friendly staff. We were there to have a MOH recipient and Navajo Code Talker meet for the first time In 74 years. The staff were very professional and treated all of us very well.
The showroom is wonderful with cool Bikes and other merchandise. Good folks that work at Thunderbird.
I've bought 3 bikes from Thunderbird and has always been a pleasure. Very welcoming, helpful dealership and many staff members take an interest and remember their customers.
Service always takes care of me not happy with the sales
Definitely recommend Thunderbird and their staff. Always helpful with husbands bike and whatever he need.
To expensive and people are very helpful and always leave broke but happy because you have a Harley davidson
On a cross-country road trip when one of the rear dual filament bulbs went out. No problem I thought, stop by get it replaced under warranty to save a couple of bucks and get on my way; 5 minutes tops. Nope, service guy says they close in 5 minutes and I'll have to make an appointment and leave my b...
Great place to meet up with other riders and check out some sexy bikes.
Everyone's really nice, but all merchandise is so overpriced, even for HD stuff.
5 * place excellent people will work with you very friendly
Very friendly staff, awesome place to visit and hang out they make you feel like family.The selection of clothes and bikes is great.
Not OEM parts, very rude management and staff. Do not take care of your bike when it is in for service, and very disingenuous about pricing and repairs. Questionably run and very shoddy work.
THEY ROCK!!! They went way beyond!!!! Joaquin and Anthony nick name angel! I've bought stuff from other dealerships but these guys r the best!!!!
My husband and I make it a point to swing by any HD when we go out of town, may it be when we are on a bike or not. In this case we weren't in our Harley. Their isn't much space for parking. Once we parked at a business next door were made our way in. The facility has a nice layout but it a bit smal...
Received a trip inspection with a 3 hole service and the tech cut my derby cover seal in half leaking gear oil all over my bike. I fixed it myself as I was going on a trip the next AM! When I talked with Karen the service mgr she offered a few bucks off my next service? So I'm responsible for cle...
If you want any help from these guys you better go in and dress the part otherwise you're completely ignored while handfuls of employees just stand around. If I didn't need a specific part I wouldn't waste my time here.
That place was great they had the fome ear peace that we need for our head phones awesome
Not very helpful. Wasted our day. Wrong prices displayed.
Thunderbird HD is one of my Happy Places. The customer services is second to none. I have visited several HD dealers and Thunderbird by far is the best. I recently bought my 2nd HD from Joaquin Martinez and thanks to him and HecLo, it was one of the smoothest processes. Finance manager was absolut...
Great fun at Thunderbird Harley Davidson Hog & Dog wash. Excellent experience.
Awesome very helpful enthusiastic staff. Always a fun experience and great deals.
Just bought my third Harley from here. As always the sales team made the process very smooth. Thank you especially to Dario and Big Tim for all of their help!
The worst service in the world especially as the manager in service has no consumer skills, been taking it there fo r the same issue for 2 yrs very very very very bad service, sales is awesome but what do you do when you need service? Beware really beware of the beast that works within WARNING...
High turnover but they've gone out of their way to help
This place is Amazing, customer service off the charts, took the extra step to take care of me as I was passing through from Minnesota. Anyone ever needs help in the area as they pass through this is a goto shop. Props to the Thunderbird Crew - people like your staff is what makes the extra differen...
Lots of great toys employees are very helpful and knowledgeable sponsor great rides
I felt like I was carrying a deadly disease for about 15 minutes of my stay. 8 employees and not 1 asked if I could use some assistance. I even said hi to one and did not get a response. Everyone to busy playing with there phones. Very disappointed! There between 2:00 PM and 2:15 on 10/15/2019 can'...
Aaron is the man!!!! Thunderbird has always been good to me. The whole experience was the best!!!
Thank you
I seriously wish I could leave a zero star review for Thunderbird Harley. My husband and I went to Thunderbird to purchase a bike. Not only was the bike we were interested in ridiculously overpriced, the sales associate was extremely rude & unwilling to answer any questions my husband had. I m not s...
Purchased a used Harley Tim was an excellent help. However took almost 4 months to get my plates. The bike broke down due to the oil drain plug was loose had to have the oil pump and cam plate replaced. Some promises took forever to get done. Never received my HOG membership as promised. The shop sc...
Amazing staff! Fast, friendly, respectful, a great selection of bikes. I was treated like family! Thanks Thunderbird Harley Davidson!
A buddy and I had our bikes serviced at "Thunderbird HD" back in June 2014 while on a 3 week road trip. We were both in need of new tires and had them installed. The tech who was working on my bike also noticed that my front brakes were uneven which I had them replace. The service and professionali...
This dealership is awesome there service and sales department never had a bad experience at all here
Recently bought a 2013 Road Glide Ultra. AWESOME STAFF!!! Treated my wife and great!! Can't say enough great things about them!!!
Very helpful staff, everything is organized and browsing is ok.
I went in looking to start my Christmas shopping by buying some clothes and parts but as I was walking through the store nobody and I mean NOBODY bothered to acknowledge I existed or I was even in the store it wasn't busy at all and there was 5 or 6 employees standing around the motorclothes counter...
Excellent customer service. Went above and beyond to make us happy customers for life.
Best Customer service always welcoming me every time I stop by. Best clothing, sales and parts employees. Highly recommended
Always the most pleasant of my stops when running errands.
Edit November 1, 2019:
I was pleasantly surprised to hear back from the owner. They do take their Google reviews very seriously. After a good discussion we did come to a resolution and thereby I'm retracting my initial one star review to a five star just from that conversation. Even though I had st...
I purchased my Harley from them, would not do it again. The last three visits for service have been awful. Took bike in for oil change, got it back missing the rubber on kick stand. Asked where it might be, guy says you probably brought it in without one. Said he would look at techs bench to see if ...
It was a fun and informative visit to Thunderbird. Veronica was great. She was easy to be with and shared her knowledge and experience with us. When she didn't know something she asked someone else and got the answer for us. Beautiful bikes to look at. Very nice time. Thank you so much.
Not so good..walked around for 30 min...not one person offered to help me...such a shame...walked in with a 1000 dollars to spend
Not very nice or helpful and way too expensive compared to other Harley Davidson dealships/shops.
These guy at Thunderbird Harley are on point every time I take my 2014 Street Glide in for service. Keep up the great work!
Never again. Ripped me off 2 grand on a maintenance contract. Charged me for it, its on my contract, but it never went in HD's system. Lawyer up cause I sure as hell am.
Fun people. Awesome place. I'm a new bike owner ya'll.
Love this place friendly staff and way cool stuff to look at
Super friendly staff and very knowledgeable. Not pushy at all. aaron the internet sales guy is fantastic to work with.
Clean and friendly people. On the weekends they always seem to have stuff going on
A big shout out to Karen Henz and Thunderbird HD! Two of our newest members had an issue with their Vrod on the way back from a group ride to Belen last Saturday. One call to Thunderbird and Karen sent the Thunderbird truck and trailer out to pick up their bike right away. One of the many reasons th...
Great staff, super helpful, very welcoming. For a first time motorcyclist, I was really impressed with how excited everyone was to get me on a bike.
Purchased my HD bike, love the bike and the customer service! They really make u feel like family! Thank u guys!
Staff not always focused on helping sometimes only focused on making money.
Thunderbird Knows customer service! Staff in every dept. friendly and helpful! Will continue to serve all my Harley needs with them! Thanks Thunderbird Harley-Davidson
Can't say much as I only visited the website. I can say one thing though I don't want to request a quote I just want to see all the price of the motorcycles
Excellent experience bought 1 bike from them 8 years ago ready to buy another . Parts dep verry good at their job and got what i need in no time at all