Thomlux

Thomlux is a Berlin-based supplier of firewood pellets and related heating products. They offer wood pellets, hard wood briquettes, and straw pellets, primarily serving customers in Germany and Poland. The company operates from their new warehouse located at Klärwerkstraße 1 in Staaken.

Self-pickup is available at their new warehouse on Klärwerkstraße 1, but it requires a phone appointment to confirm availability. Once you have a time slot, you can collect your goods directly from the site.

Their LIGA EN plus pellets have a certified average heating value of 19.20 Mj/kg and come in various sizes from 15kg bags to 1000kg big bags. They also offer 100% oak hard wood briquettes with a low ash content of 0.5-0.7%.

Several customers highlight the excellent quality of the products and the helpfulness of the customer service team. Reviewers also note that the website is easy to navigate and provides a wide selection of lighting and heating products.

Some reviewers mention that the prices could be more competitive compared to other stores. Others feel the product quality, while good, is not exceptional enough to warrant a higher rating.

The company holds valid ENplus certificates and inspection reports, identified by the ENplus-ID: DE 514. They state that all necessary documentation is available for customers who wish to verify the quality of their pellets.

At the new warehouse, Thomlux only accepts cash payments for self-pickup orders. Card payments or bank transfers are not possible when collecting goods on-site.

Customers can choose between 15kg bags, 975kg pallets containing 65 bags, or 1000kg big bags. Each option maintains the same TOP-Quality standard and average heating value of 19.20 Mj/kg.

Thomlux has expanded its scope to include competent transport services within Europe. They collaborate with multiple freight companies to offer fair, market-appropriate prices for shipping pellets and briquettes.

The Trustburn rating is 4.1 out of 5 from 9 reviews. The distribution includes several 5-star ratings, a few 4-star ratings, and some 3-star ratings reflecting mixed experiences with pricing and quality.

Thomlux has recently opened a new pickup warehouse at Klärwerkstraße 1. This change means that all self-pickup activities now take place at this specific address instead of previous locations.

They feature Hartholzbriketts Pini & Kay made from 100% oak. These briquettes are octagonal with a pull hole, measuring approximately Φ70mm x 240 mm, and offer a heat output of ca. 5.7 kWh/kg.

Most users find the website easy to use and capable of displaying a wide range of lighting and heating products. However, some visitors note that the pricing structure may not always be the most competitive in the market.

The company states that they have adapted their performance spectrum to meet market changes by adding transport services. They aim to provide a reliable partner for transport needs across Germany and Poland.

When customers pick up their goods, the company provides assistance with loading using a forklift on-site. This helps ensure that the goods are handled efficiently during the pickup process.