The Clear Choice Plumbing & Heating

The Clear Choice Plumbing & Heating, also operating as The Smell Good Plumbers, is a licensed plumbing company based in Victoria, British Columbia, that provides residential and commercial services such as Poly B replacement, whole-home repiping, water heater repair, and emergency plumbing to Greater Victoria including Saanich, Oak Bay, Langford, Colwood, View Royal, and Esquimalt.

The business emphasizes upfront, transparent pricing with no hidden fees, and every job is quoted upfront and completed to BC code. They offer 0% financing through Financeit so an unexpected repair doesn't blow the budget, and their work is backed by their Smell Good Warranty.

They serve a wide range of communities including Victoria, Saanich, Oak Bay, Langford, Colwood, View Royal, Esquimalt, Sooke, Sidney, Central Saanich, North Saanich, Metchosin, and Highlands, with their main office located at 535 Yates St #200, Victoria, BC V8W 2Z6.

The company was founded in 2019 by Brook Powell and has grown from a one-person operation to a team of 8 licensed plumbers, making it a relatively recent but established local business.

Customers can request an appointment or call (778) 265-6446 to get started, with business hours Monday to Friday from 7:00 AM to 5:00 PM, and Saturday and Sunday closed.

Reviewers frequently praise the team for being customer service-centred, prompt in messaging, professional, knowledgeable, and genuinely helpful, with specific mentions of staff like Jennifer, Brad, Brook, and Hanna & Sara.

Some reviewers mention that the company handles complex situations like galvanized plumbing professionally and provides clear repair options, while others note the smooth journey from initial assessment to job completion.

The business offers a variety of services including hydro jetting, sewer camera inspections, kitchen plumbing, and water filtration in addition to their main plumbing and heating repairs.

They use PEX-A (Uponor Wirsbo) as a premium flexible plastic piping system for repiping, which uses an expansion fitting system to create a grip-tight connection that is stronger than the pipe itself.

The website states they have a 4.9-star Google rating with over 600 verified reviews, and they are listed as Victoria's #1 Rated Plumbers by their own marketing.

They offer a water heater warranty check tool on their website where customers can select their brand and model number to see if their water heater is still covered.

The company claims to treat every job the same way, thoroughly and professionally, regardless of whether it is a running toilet or a full whole-home repipe.

Their 4-step process includes scheduling an appointment, a full plumbing system diagnosis, providing options for the customer to choose, and completing the job with their Smell Good Service.

The website mentions they are licensed and insured, and they emphasize that every one of their plumbers is licensed and insured to ensure code-compliant work.

The official website of The Clear Choice Plumbing & Heating is thesmellgoodplumbers.ca.