Very impressed with the quality and service. Everything arrived perfectly packed and on time. Will definitely order again!
Questions about The House Of Whisky
What is The House Of Whisky?
The House Of Whisky is a specialist retailer focused on collectable and rare whiskies, rum, and fine spirits, offering products ranging from entry-level items to limited releases and absolute very rare whiskies that are increasingly difficult to find.
How does the delivery schedule work for orders placed at different times?
Orders placed before 2.30pm are eligible for next working day delivery, while orders accepted after this time may be dispatched the following day, requiring an additional working day for delivery.
What shipping options are available for international deliveries?
Customers can choose between an Economy 3-6 business day delivery or a 1-3 business day Priority service when selecting their preferred option at checkout for international shipments.
What are the shipping costs and regional exceptions for UK deliveries?
The business charges a flat rate of £9.21 for all shipments within mainland UK, though Highlands, Offshore/Channel Islands, and Northern Ireland incur extra costs that must be confirmed before ordering.
What are the conditions for receiving free delivery and which countries are excluded?
To qualify for free UK Mainland Standard Delivery, customers must place an order over £100, and the business currently does not ship to the U.S.
What responsibilities do buyers have regarding customs and import licences for international orders?
All international deliveries are handled via FedEx Express, which requires the buyer to ensure they have the correct alcohol import licences as applicable in their country.
What are the specific return rights for faulty or damaged goods?
A 14-day right to reject applies if items are delivered in a faulty or damaged condition, beginning from the date of delivery, and the business will reimburse the cost of returning the item.
What legal rights do customers have for rejecting faulty goods?
Under the Consumer Rights Act, customers have a legal right to reject goods and obtain a full refund within 30 days from the date of receipt if the items are faulty or in unsatisfactory condition.
Are all products guaranteed to be brand new?
The business states that some products on sale are not always brand new, as they may have been bought privately due to the limited nature and scarcity of the products.
What do recent customer reviews say about the service?
Reviewers have praised the quality and service, noting that everything arrived perfectly packed and on time, leading to a 5 out of 5 rating from one review.
What specific products are available on the site?
The business offers a wide array of products carefully selected from some of the finest distilleries in the world, including specific examples like Blanton’s Original Single Barrel and Benromach 10 Year Old.
How can customers get assistance with their whisky choices?
The dedicated team is available to help customers make informed decisions about choosing the right whisky for them to drink, collect, and enjoy.
What specific sections and categories are available on the website?
The website features a blog and sections for Scotch World Whisky’s, Gin, and Rum, alongside categories for New Arrivals, Customer Favourites, and Rare & Collectable items.
What are the contact hours for the business?
The business operates with contact hours from 9:00 a.m. to 6:00 p.m. on Monday through Friday, with Saturday and Sunday closed.
How is The House Of Whisky rated on Trustburn?
On Trustburn, The House Of Whisky has a rating of 5 out of 5 based on 1 review.
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- Website
- thehouseofwhisky.com
- Phone
- 07590551236