Questions about flaneur
What is flaneur?
Flaneur is an Indian company that sells luxury, handcrafted chocolates online, offering flavors like pista, vanilla, dark chocolate, chilli guava, and blueberry in 50-gram premium bars priced between ₹195 and ₹215.
How long has the business existed and what are its key operational figures?
The company states it has been operating for 14 years with a network of 230 pastry shops and 80 creative pastry chefs, emphasizing that their chocolates are made with 100% original cocoa and delicate fruit flavors.
What is the process for a new customer to place an order?
First-time customers can order directly through the website theflaneur.in, where they can browse products, add items to the cart, and pay via Debit Card, Credit Card, UPI, or Wallets.
What are the delivery charges and free delivery thresholds?
Free home delivery is provided for orders above ₹1499 across India, while orders below this value incur a ₹150 charge for local delivery or ₹250 for outstation deliveries.
What digital resources does the company provide to customers?
The business offers a downloadable brochure, a photo gallery, customer testimonials, and a blog as part of its online presence to showcase its handcrafted chocolates and recipes.
What are the terms for canceling an order and receiving a refund?
Customers can cancel or modify orders if the item is unavailable post-confirmation or if the delivery address is outside the service areas, though a 20% deduction applies to refunds for shipping and payment charges.
Where are the business's physical stores and headquarters located?
The company's physical locations include stores in Nagpur, Bangalore, Mumbai, and Pune, with a central office located at Plot No. 145/146, Bhandara Road Chowk, Surya Nagar, Nagpur, Maharashtra 440035.
What do reviewers say about the taste and variety of the chocolates?
Some reviewers on the Trustburn platform praise the rich and delicious nature of the vanilla and pista flavors, noting that the variety ensures everyone finds a flavor they like.
What are the recommended storage conditions for the chocolates?
Chocolates should be stored in a clean, dry, and odorless environment at temperatures between 15⁰ to 20⁰C to maintain their quality and flavor profile.
What makes Flaneur chocolates different from competitors according to the business?
The company highlights its unique selling point as being handcrafted with pure intention of indulgence, using authentic cocoa beans sourced from the perfect growing climate of India.
What recent content has been published on the company's blog?
The site features a blog with articles such as 'Guava Chocolate: The Unexpected Flavour Combo' and 'Caramel Chocolate: What Makes It So Addictive?' published in May 2026.
How can customers track their order status after delivery?
The company operates an online store that allows users to track their order status by clicking a tracking link provided in the shipping confirmation email sent after purchase.
How can I contact flaneur?
You can reach flaneur by phone at 7122779451.
What is the official website of flaneur?
The official website of flaneur is theflaneur.in.
Does flaneur have reviews on Trustburn?
flaneur has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
AI-generated from reviews on this page. Verify anything important with the company directly.
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About flaneur
Flaneur is an Indian company that sells luxury chocolates through its online store. The business offers handcrafted chocolate bars in flavors such as pista and vanilla, dark chocolate, chilli guava, and blueberry, with 50-gram premium bars priced between ₹195 and ₹215. According to the company, its products are made using 100% original cocoa and are complemented with ingredients like fruit flavours and spices. The website also references broader operations involving pastry shops, candy collections, and pastry chefs. Flaneur provides a downloadable brochure, customer testimonials, a photo gallery, and a blog as part of its online presence.
- Website
- theflaneur.in
- Phone
- 7122779451
- Categories
- Retail, Food & beverages