The Webster Miami

Good smells, designer bags, men & women, stylish jewelry, pleasant.

Never returning again. Will avoid. Gave this place a shot but was severely let down. Rude staff and very condescending staff at the Miami Beach store. Shady in-store return policy that contradicts the online return policy. Stick to Saks and or Neiman Marcus for simple returns and exchanges as well as a professionally trained staff. At the end of the day, a paying customer has the right to change their mind about a purchase without being lectured.

This is a review for The Webster s online store. I purchased a Burberry bag and did not receive shipping confirmation for over a week after purchasing. Calling The Webster was a nightmare (if someone actually picked up the phone). I was told that I would receive an email within 30 minutes letting me know if my bag was in stock or not, but hours passed, and I received nothing.

I finally received a text from someone asking what I needed in response to my unanswered calls, who then processed me a refund after finding out the bag was out of stock. I truly felt like my money would have been kept if I didn t reach out to them on my own the way I did.

I really do not like leaving businesses negative reviews, but this was a really terrible experience and I will not be shopping here again.

Store is ok, Jacquemus, Proenza, Wang, Off-White and more. Service was not on the level for a high-end store, so akward... Idk, the group that works here just seems bored...
No response when I greeted, even though they surely heard, being stared down. And when buying a shirt the girl stretched the neck to take the hanger out for a high-priced item. The way she did that quite carelessly left me a bit shocked.
At other stores they take more care, pack it nicely and give you the bag...
Staff ruins the customer experience.

The boutique is located in the lower level of the Webster Hotel. It is quite spacious. You can browse through the clothing easily and the staff is very friendly and helpful. My only remark is that most of the items are rather pricy even though they aren t from the most recent collections...

Will not shop there ever again

Asked for my wife s shopping bag to store while inside store

Guess they thought we d steal

Terrible policy

Not at NM not at Gucci not at LV

BUYER BEWARE CEO Laurent Malecaze IS RUNNING A SCAM AND MUST BE STOPPED!! THEY WILL SHIP YOU BACK YOUR RETURN WITHOUT NOTICE SO THEY DON'T NEED TO GIVE YOU A REFUND. I ALREADY HAVE AN ATTONEY GENERAL COMPLAINT AND BETTER BUSINESS COMPLAINT OPEN. I WAS ADVISED THIS IS NOT THE FIRST OFFESNSE THE WEBSTER HAS COMMITTED.

First and likely last order with Webster.

Almost immediately after speaking with the rep, I got an email update stating the sweater would arrive by December 31. Then on December 23, I got another email stating that the sweater had been delayed, again, with a new estimated delivery date of February 17. Without warning, on December 30 I got a shipping notification, and the sweater arrived on December 31.

The box had a very large gash torn into it from the inside by a piece of the fabric that pushed itself through the box and was partially sticking out. I opened the box to find that almost every piece of the sweater was completely insecure, unprotected, and appeared to have been simply thrown into the box. Even the tag had been ripped off and was rolling around loosely inside the shipping box.

The packaging indicated that this sweater was used! Odd, given that on Webster site they describe the sweater as new as being part of the Everly Amiri brand, with no mention of it being sold as is. I immediately called Websters customer service number, told them what was going on, and was advised it is what is is.

In the meantime, I've tried calling FARFETCH and AMIRI'S customer service line (no one picked up) and emailing customer service (no response to my email), to no avail. Will keep trying, but if they tell me they can't rectify the issue prior to March, I'll be opening up a civil law suit on each and every employee involved in the company. This is one of the very worst experiences, if not THE worst, I've had with a retailer. I don't recommend Webster.

Amazing store, unique pieces and friendly staff. Will definitely shop here again!

I m in love with he store and all that f the store associates... you all rock