The Urban Alternative

3.3 · 47 reviews
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F
Fino Santiago
Reviews 1
2020-09-10 10:07

Urban alternative is a great company I been rentin...

Urban alternative is a great company I been renting from them for 3 years customer service is great very professional I love going to the office and seeing Tanya she's great and always helpful and nakia and rest of staff thanks guy's

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Big Fist
Reviews 1
2020-09-09 12:37

To whom it concern, I viewed an apartment today at...

To whom it concern, I viewed an apartment today at 2108 W Millard today at 10:45am. I would like to say the process in which you showed the apartment felt uncomfortable and a little bit unprofessional. I'm accustomed to viewing an apartment alone not with another potential tenant and to my surprise ...

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R
Raul Camarena
Reviews 1
2020-09-09 01:09

I have rented from Urban Alternatives for 3 1/2 ye...

I have rented from Urban Alternatives for 3 1/2 years. Any time I have an issue I can count on them to quickly answer and take care of the problem. The property manager to my building, Monique, is wonderful to work with. She is always easy to get a hold of and is extremely helpful with any concerns ...

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K
Kain Johnson
Reviews 1
2020-08-06 19:38

My experience today was as simple and stress free ...

My experience today was as simple and stress free as possible. On arrival, I was greeted pleasantly by Tanya, who has always in my opinion, always in good spirits. Communication was satisfactory and not forced. My payment was taken and immediately applied to my rental account in less than 5 minu...

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Gerald Barber
Reviews 1
2020-07-20 19:52

Seems like a very honest company. Providing apartm...

Seems like a very honest company. Providing apartments and homes for lease. They've been up front with me and provided several options. The screening process was a tad tedious but I get it. They are a business, and want to insure they get quality renters that will pay their rent. Everyone has been g...

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Daniel Mendez
Reviews 1
2020-07-08 12:14

I had such a poor experience dealing with the staf...

I had such a poor experience dealing with the staff. To start things off, they didn't even want to show me the apartment I was interested in because I have "a too common name" and they want to make sure I'm not "that one guy" who has been evicted or has a criminal background (I get why they would wa...

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Anna Elizabeth
Reviews 1
2020-06-28 06:07

Be prepared to be spoken to like you're garbage. E...

Be prepared to be spoken to like you're garbage. EXTREMELY rude staff in the leasing office was condescending and acted as if i should have been aware of their policies ahead of time ... and my rental application was a waste of her time before she even knew my name. Eye rolling, insulting...just d...

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jesus letto
Reviews 1
2020-06-23 09:47

I called in to make an appointment. I was told 4:3...

I called in to make an appointment. I was told 4:30pm is the last viewing of the day. I knew that from where we were that it was almost impossible to reach that destination by that time as my wife gets out at about 3:30pm every day and she works near the Indiana border. I was informed that it was ok...

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Ashley Duncan
Reviews 1
2020-06-01 20:18

Please dont waste your time. I called to view a 2b...

Please dont waste your time. I called to view a 2br apartment and was rejected due to someone with my name having an eviction. I informed the rep that I have never been evicted. She said I would have to complete a full background check. I told her just to view an apartment, she stated they dont want...

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Allen Moore
Reviews 1
2020-05-10 18:20

I never rented a apartment from there but I have f...

I never rented a apartment from there but I have family members that have and I been over to there apartment when you come in the hallway you people hanging in there but it suppose to be safe it's not you go to the office and see all the camera but they don't see the people in hallway hanging out ...

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S
Shahjahan Qureshi
Reviews 1
2020-05-04 07:03

This is a very worst place to ask for apartments f...

This is a very worst place to ask for apartments for rent.There is a lady with name Aysha very rude to customers.
When I was talking to her on phone she has put me on hold and after 15 mins of hold she says how may I assist you.She doesn t even remember who was on call and what did she tell to the ...

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JMarie Lott
Reviews 1
2020-04-28 08:16

So far so good. Reps assisting over the phone, eve...

So far so good. Reps assisting over the phone, every time I called has been no hassle. Getting to view one apartment was understandable. In depth application process for approval. After getting approved saw the apartment I wanted and paid on it same day. Decent neighborhood & building we choose. Cal...

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Brittany Adams
Reviews 1
2020-04-15 19:11

I m moving out do to roach infestation. I been her...

I m moving out do to roach infestation. I been here a year I been constantly calling for extermination. A roach was in my roommate bed and we are fed up. I believe it s bigger cause they need something better than spraying raid. When I brought that up I was totally dismissed about the cause and stil...

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nicole harrington
Reviews 1
2020-04-14 15:07

If i could leave 0 stars i would. They claim to be...

If i could leave 0 stars i would. They claim to be for their tenants, my building is unsafe, drug interactions daily, people hanging outside of the building and indoors, when i reported it to the building management i was told that I should call the police although they claim to have cameras and th...

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Pierre x
Reviews 1
2020-03-02 07:40

Wish I could give them zero stars, don t even wast...

Wish I could give them zero stars, don t even waste your time. Completely unprofessional and not worthy of your business. Tanya, one of their employees, isn t qualified to work a lemonade stand, let alone an actual customer service position.

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Raul Camarena
Reviews 1
2020-02-18 03:02

They have always been very helpful with all situat...

They have always been very helpful with all situations. I ve rented from them for over a year already. Any issues or requests I have they are quick to help resolve. Fran the property manager for my building has been great to work with. They are quick to answer any maintance requests and the ladies i...

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L
Linda Williams
Reviews 1
2020-01-27 03:37

I wanna give a big thanks to Tanya for helping me ...

I wanna give a big thanks to Tanya for helping me and my family when we was almost to the end. Urban Alternatives have some very nice and comfortable apartments. Me and my kids feel safer and living better then we was. So glad I chose them instead of Pangea. Thanks Tanya good job.

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M
Mike B
Reviews 1
2020-01-10 22:14

Called from southern illinois to visit an apartmen...

Called from southern illinois to visit an apartment in Chicago for my son who is about to go away to college. They said he had to fill out an application and prove his identity because he had an eviction from an apartment he and some woman were sharing...he's 17!

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