This relates to online purchases with The Ski Monster While the gear and their reviews are good, BUYER BEWARE about their return policy. Yes, they will accept your gear back, but you will pay a huge chunk of change to ship it back to them. They do not subsidize or otherwise reimburse return shipp...
Considering the potential for bro culture of a ski shop run by a bunch of 20 and 30-year-olds, I continue to be really impressed by the professionalism and friendliness of the staff here. I got boots from them last season, in a really comfortable low pressure environment, and then brought a pair of ...
Awesome service, these guys definitely go above and beyond.
I'm not local to the shop, but bought a pair of Head skis online and had them at my doorstep in Michigan within two days. After a season and a half on the skis I started having an issue which I thought could be covered under warranty so ...
The Ski Monster is unmatched with their service and advice during buying skis. Brady helped me handle a warranty claim and then spent an hour with me on the phone talking me through my next pair of skis. They genuinely care about helping you have the best experience possible. Highly recommend.
Andrew helped me with finding the right pair of alpine touring boots and installing custom foot beds. He was super knowledgeable and eager to help me get into the right boots. The overall experience was handled professionally and made the boot shopping process a breeze. I'll definitely be back in th...
Awesome experience. Super friendly and helpful staff. Willing to go the extra mile to help their customers. I bought ski bindings here and they mounted them for free. I wanted to buy boots as well but unfortunately they didn't have what I was looking for. They ended up fitting/molding my boots for f...
People in businesses of all kinds in Boston (and everywhere for that matter) could learn a lot about service from the folks at The Ski Monster. They know their products ice cold, have reasonable prices, and are passionate about their customers' experiences. People like Eric, Brady, and Joe go abov...
My son just brought me a new grandson so I want to buy him a nice ski coat for his birthday. My coat cost about $800 and I am looking for something similar for him. I got to the store a 11 when they opened. There was other person waiting to get his skis serviced. When I came in they told me I needed...
The most fun I've ever had spending $1,300. After taking a few years off from skiing, this 69 year old New Englander, decided to get back into it, and purchased new boots, skis, bindings and poles. Dylan - one of the owners - provided personalized expertise to custom fit me into the right equipmen...
We re brand new snowboarders and we wanted to invest in some quality gear. We scheduled an appointment at the shop and all the employees were super nice and incredibly helpful. First of all, the store is gorgeous and has an amazing selection. Being a first time buyer is daunting and there s always a...