The Bread Factory

3.1 · 40 reviews
breadltd.co.uk Write a review
F
fedja stanic
Reviews 1
2020-09-18 04:03

I am a professional chef and have been using Brea...

I am a professional chef and have been using Bread Factory for some time. They have by far THE WORST customer service I ever came across in 20 plus years in the industry. very long waiting times to order, orders getting lost, orders door stepped are just some of the stuff you would have to deal wi...

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V
Valerie Minor
Reviews 1
2020-09-15 01:30

Really disappointed. I get it s Covid era, but the...

Really disappointed. I get it s Covid era, but they are demanding weekly payments (which is fine) but we have been reliable customers for 9 years and they didn t deliver our weekend bread order because today s weekly payment hadn t gone through yet. Which we pay. Every week. Really disappointing an...

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Fedja Stanic
Reviews 1
2020-07-23 13:11

to be avoided at all cost. I dealt with them 2 tea...

to be avoided at all cost. I dealt with them 2 tears ago, had a invoice dispute. Wrote to CEO, got the invoice waved then a year latter got a letter threatening to take me to court over the same invoice that was waved as a gesture of good will. No clue, no honour. Rubbish. AVOID.
There are many b...

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L
Leandra Stoor
Reviews 1
2020-07-20 13:12

Surely worth the wait! I really go back here again...

Surely worth the wait! I really go back here again to grab some cakes for take home. They also accept reservation and specialized cakes for all occasion. They offer a variety selection of breads and pastry products. Highly recommended. :)

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J
John Madrid
Reviews 1
2020-07-04 05:15

The products are of good quality, way above what y...

The products are of good quality, way above what you usually get on the supermarkets and on the high street. Nevertheless, I bought a loaf of bread and when I got home inside the package they got another package with a completely different type of bread. That was disappoint to say at least.

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Louis wood
Reviews 1
2020-06-18 05:13

LL15FPO and another bread factory van keeps illega...

LL15FPO and another bread factory van keeps illegally parking these work vehicles on private property in an elderly resident's parking space. When confronted about parking in the allotted space they were uncooperative and rude. They have also told a resident to move their car so he can park there -...

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D
Dewald Meiring
Reviews 1
2020-06-09 15:32

I have never dealt with such and unorganised compa...

I have never dealt with such and unorganised company. Late deliveries, wrong deliveries, not sending out statements and blaming the customer when something goes wrong. The bread I get from there are good and that's why I'm still with them, but the service is absolutely awful!!!

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anthony greenan
Reviews 1
2020-06-01 02:49

Great product. Very very poor service. 3 times I p...

Great product. Very very poor service. 3 times I placed the same order and It was either wrong or sent to a complete different address. When I found out where my bread was I called customer service and I was asked by them to pick it up myself..... as the taxi would cost more than the cost of the bre...

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I
Insane Smith
Reviews 1
2020-05-23 14:29

Worst company ever

Worst company ever
People who still stuff
no hygiene
No pallets no pump trucks
Cheep boxes no communication
8.56 for a night shift
14 hours shifts 45 min brake for 14 hours
No respect

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M
Mauro Scomerza
Reviews 1
2020-05-01 17:22

Worst customer service I have encountered in Londo...

Worst customer service I have encountered in London. Tried to set up a standing order for a restaurant. After numerous calls where I was put on hold for over 30min EVERY SINGLE TIME we agreed a standing order starting from Saturday. For some unknown reason we had ONE LOAF of bread only delivered on ...

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J
James Penn
Reviews 1
2020-01-16 02:05

I have been a customer of Bread Factory for 18 mon...

I have been a customer of Bread Factory for 18 months. When they first started supplying me they were good and the quality of products was good too. However, customer service is now appalling - the worst I have come across in the hospitality sector. Our deliveries have been over 30 minutes late on ...

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