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Average ratingExcellent
4.7/ 5

Based on 50 reviews

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What reviewers say about Tello

Based on 50 reviews on Trustburn · updated 63 days ago

Customers generally praise Tello for its transparent pricing, flexible no-contract plans, and solid service quality. Reviewers highlight the ease of setting up custom plans, helpful guidance on porting numbers, and reliable performance for international roaming.
What does Tello do?

Tello is a mobile and social application company that helps businesses improve customer service by providing real-time insights into the customer experience. It aggregates customer sentiments and provides analysis to help companies engage customers, resolve issues, and monitor performance.

Are there any complaints about Tello?

The critical reviewers wrote that Tello's customer support is helpful and that the website is easy to use, with one reviewer noting the service is reliable and friendly.

What do people say about Tello outside Trustburn?

People outside Trustburn describe Tello as a very reliable provider with T-Mobile coverage that offers extremely cheap custom plans. Users recommend it for its affordability and note that it officially supports specific use cases like dual SIM setups.

AI-generated from reviews on this page. Verify anything important with the company directly.

Julie
Reviews 1

I’m thoroughly impressed with Tello’s transparent pricing and flexible mobile plans. They keep you in the loop with clear notifications about monthly renewals and exact costs. The guidance on porting your number and switching providers is genuinely helpful, which takes a lot of stress out of the process. Just make sure you do your homework on porting details before you jump in.

Dennis L
Reviews 1

As an Irish resident, I tested Tello for international roaming and the experience was seamless. Calls and data worked without a hitch, proving that this US-based provider is reliable even outside America. The pricing is excellent, delivering much better value than local carriers. If you are looking for an affordable and dependable mobile solution, Tello is definitely worth a try.

A Lieb
Reviews 1

I’ve been with Tello for over a decade, and I wouldn’t switch providers even if a competitor offered a slightly lower rate. The best part is the transparency—there are never any hidden fees or surprise charges. What you see is exactly what you pay for. The support is reliable, too, so I’m confident anyone who joins this platform will have a great experience.

Robert Fulton
Reviews 1

Tello delivers solid service and incredible rates across the United States, which is where I’ve used it most. The only hiccup was in eastern Canada; despite purchasing a roaming package, we struggled to connect to local networks. That said, for domestic use, the reliability and value are hard to beat.

for your order
Reviews 1

I’m really impressed with Tello’s pricing—it’s hard to beat. Their service is top-notch and I haven’t had a single hiccup. I love that I always get a confirmation as soon as my plan renews. It’s hassle-free, and I’d definitely recommend Tello to anyone looking for reliable mobile service.

Jack H.
Reviews 1

Tello delivers exactly what they promise: clear communication and genuinely affordable mobile rates. Their customer support team is responsive and helpful, making the whole experience smooth and hassle-free. No issues to report—just reliable service that works. Highly recommend! 👍

Asuncion Cerdeiras
Reviews 1

I was looking for an affordable mobile plan and Tello.com came up in my search. I’ve been a customer for a while now and I’m genuinely glad I made the switch. It’s tough to find a provider you can actually rely on these days, but Tello has earned my trust. I highly recommend them for anyone in need of cell service. Thanks for the great experience!

Charles Hoover
Reviews 1

As a senior citizen, I mostly keep my phone handy for emergencies and schedule changes, while handling most of my shopping, research, and banking on my desktop computer at home. Tello is the perfect fit for my needs—it’s flexible, affordable, and works exactly how I need it to.

Phil Bowling
Reviews 1

Tello consistently delivers on its promises. I’ve always been impressed by their pricing and the quality of their service. When I did need assistance, the support team was incredibly helpful. So happy with the experience that I’ve actually converted several friends and my son to the network.

Laura G Sweeney
Reviews 1

Tello has been an incredibly flexible choice for my mobile needs across the US. Whether I’m on the East Coast or in the Midwest, I’ve always had a solid signal. The best part is how easy it is to tweak my monthly plan to fit exactly what I need at the time. It’s reliable, straightforward, and a fantastic go-to for anyone looking for dependable coverage without hassle.

RICHARD DOHM
Reviews 1

I’ve been a loyal Tello customer for nearly four years across both Florida and Pennsylvania. The service has been flawless with virtually no hiccups. When I did have questions, support was immediate and human—no robotic delays. They really deliver on their promise of accessible customer care. It’s rare to find such reliable service at this price point.

sean ghita
Reviews 1

Tello delivers on its promise of great rates and stellar support. I recently switched from another carrier and was impressed by the efficiency of the process. My representative, Nicole, was incredibly patient and professional as she guided me through the transition. It was refreshing to receive such attentive service, especially for a senior customer like myself. Highly recommend!

Peter
Reviews 1

I admit, I was a bit hesitant at first because the monthly rate seemed too good to be true. But with Tello, there’s no contract tying me down, and since I already had my own iPhone, it was a low-risk test drive. I ended up sticking with it for several months and even got my wife on board. Both our service quality and billing have been completely hassle-free.

Dez
Reviews 1

Switching to Tello was one of the best financial decisions I’ve made. Their customizable plans let me pick exactly the talk time and data I need, while text messages are always included for free. It’s rare to find a mobile carrier that actually puts you in control of your monthly costs. If you are done overpaying for average service, give Tello a try—you will definitely save money.

Benjamin Spargur
Reviews 1

I’ve been a Tello customer for years, and the experience has been nothing short of excellent. Even with their budget-friendly pricing, you get top-notch quality and reliability, plus data speeds that often beat pricier carriers. I’ve tested many cheap plans over the years, but Tello stands out for its consistency and unbeatable value.

Michael Watkins
Reviews 1

I’ve been with Tello for years and it’s been a reliable choice. Since Tello uses the T-Mobile network, I stay connected even when Verizon and AT&T have outages in my area. For just $10.30 a month with taxes included, I get unlimited talk and text plus 2GB of data, which is plenty since I mostly use Wi-Fi at home but need the data as a backup when I’m out.

Nebojsa Mirkovic
Reviews 1

I grabbed the 30-day unlimited pass in August 2024 for a visitor, and it handled perfectly while I was in NYC, costing half as much as my T-Mobile service. I didn’t realize it was a subscription, though, so I reached out to Tello when I saw the next bill. Their support team was super professional and polite—they shut down my account and refunded me in just five minutes. Honestly, I’m thinking of becoming a customer myself!

Anthony Anastasia
Reviews 1

After dealing with endless issues from a competitor that charged similar rates, I switched to Tello and couldn’t be happier. People often say you get what you pay for, but Tello proves that wrong. Their onboarding was seamless, their team was professional, and they’ve been incredibly responsive. Best of all, I haven’t experienced a single hiccup since joining.

Anthony Pesacreta
Reviews 1

Tello delivered exactly on its promises. Their service is reliable and the pricing is excellent, which is a huge plus for anyone living on a fixed income. I’ve found some truly affordable phone deals here and appreciate that my rates have remained unchanged for more than five years.

Ashish Parmar
Reviews 1

I’ve found Tello to offer the most flexible plans at really affordable rates, including 1,000 free international minutes each month. It’s great that leftover data rolls over to the next month, and since there are no contracts, I can easily adjust my usage. When I travel outside the US, I switch to a basic $5 plan to save money, and increase my data whenever I need it.

Spencer Taylor
Reviews 1

Tello offers exactly what I need: reliable mobile service without unnecessary extras. The pricing is excellent, and I really appreciate the freedom to customize my plan with just minutes, data, or a mix of both. It’s a refreshing alternative to traditional carriers that force you to pay for stuff you don’t use. Highly recommend for anyone looking for flexibility and value.

Ginger Henry
Reviews 1

I had a fantastic experience with Tello when setting up two new phones. The representative I spoke with was incredibly patient and thorough, double-checking every detail to ensure the transfer went smoothly. Her professionalism made the whole process stress-free, and I really hope the rest of the team matches her high standard. I’d even say she deserves a bonus for that level of care! The only minor downside was the wait time on hold; it took a while to get through, which could be tightened up to improve the overall experience. Otherwise, great service from a dedicated team member.

Gabor Salamon
Reviews 1

Tello provided solid support, though the process was a bit sluggish. I kept my number active on the $3 monthly plan while abroad and upgraded to the unlimited plan online right before flying back to the US. However, my number didn't go live immediately upon landing; it took over 18 hours plus an additional 12 for the service to finally activate. It would be helpful if Tello could streamline the activation process when transitioning from the basic plan to a full unlimited one.

Karl Vogeler
Reviews 1

I’ve been using Tello on my Samsung Galaxy Z Flip6 for just a few months, and despite a hiccup, my experience has been great. After some recent updates to my phone and the Tello app, I suddenly couldn’t send or receive MMS, including photos and group chats. I tried troubleshooting on my own but hit a wall. When I finally reached out to technical support, I got to speak with Samuel. He identified the issue quickly and patiently walked me through a solution that bypassed the standard APN settings. It worked perfectly—the loading icons vanished, and my missing messages finally synced up. The wait time to connect with a live agent was barely two minutes. Even though I’m on one of their most budget-friendly plans, Samuel took all the time he needed to fix it. I’m definitely a fan now!

SA
Reviews 1

Tamara was a fantastic help. I had quite a few questions about international roaming and account usage, and she handled everything with patience, professionalism, and clear expertise. It was refreshing to speak with someone who knew exactly what they were talking about, without any hesitation, unlike what I’ve experienced with other providers. My overall experience with Tello has been excellent so far, and I really appreciate the support.

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About Tello

Tello is committed to helping companies improve customer service by providing real-time insight into the customer experience.

With Tello™ mobile and social applications in hand, people everywhere can express their satisfaction with recent experiences and purchases. Tello then aggregates these sentiments and provides additional analysis. Using Tello, businesses of all sizes can continuously improve service by engaging customers in conversation, resolving issues, and monitoring employee ratings, comments, and analytics.

Tello was founded in 2010 in Palo Alto, California by experienced entrepreneur Joe Beninato.

Tello is backed by a world-class group of early-stage investors, including Jon Callaghan of True Ventures, Ron Conway of SV Angel, Mark Goines, Dave McClure of 500 Startups, Eric Paley of Founder Collective, Shervin Pishevar of SGN, Naval Ravikant of Venture Hacks, Chris Sacca of Lowercase Capital, Aydin Senkut of Felicis Ventures, and Russ Siegelman.

Website
tello.com