Telephonetics Communications Solution

Telephonetics Communications Solution is the co-inventors of the Message On Hold industry, providing telephone On-Hold Marketing and a comprehensive suite of audio media products. They specialize in professional on-hold messaging, dynamic overhead marketing, expert voice talents, and experienced scriptwriters. The company is located at 3201 W. Commercial Blvd. Suite 230 in Fort Lauderdale, FL, and has been operating for over a quarter of a century.

They provide fully licensed, commercial-free background music to keep callers engaged, along with in-store radio services that deliver customized audio ads through internal paging systems. Their web audio solutions add audio to websites to enhance user retention, while video production services are included with customized On Hold Marketing packages to host all videos without storage concerns.

The company creates a unique process for each client to ensure business objectives are met, success is achieved, and users are satisfied. They emphasize experienced scriptwriters and state-of-the-art internal systems to deliver creative programming that increases sales and reduces costs for their clients.

Reviewers consistently highlight the top-notch communication solutions that improve efficiency and streamline processes. Many users specifically commend the customer support team for being quick to respond, knowledgeable, and prompt in resolving issues or addressing concerns.

The business holds a Trustburn rating of 4.3 out of 5 from 8 reviews. The rating split includes multiple 5-star reviews from 2023, several 4-star ratings, and a few 3-star reviews, with the most recent feedback dating back to November 2023.

New customers can initiate contact by filling out the dedicated contact form on their website, which is reserved for those requiring additional sales information about current offerings. Existing customers are directed to contact their appropriate department for assistance or changes to their subscription agreement.

They state that video production services are included with customized On Hold Marketing packages, eliminating concerns about storage and bandwidth since they host all the videos. This allows businesses to capitalize on video's ability to engage audiences in ways audio alone cannot.

The company provides fully licensed, commercial-free music to ensure customers are never subjected to the competition's advertising. They describe their broadcast house as a digital music and commercial service tailored for retailers, restaurants, and other businesses with audio applications.

The company continues to build on over a quarter of a century of tradition in delivering quality Marketing On Hold and In Store Audio products. They claim to have experienced staff and premier vendor partners to deliver solutions that enable clients to increase sales and customer satisfaction.

Some reviewers say the customer support team is always available to assist and very knowledgeable. Others note that the team is quick to respond and resolve any issues, while some mention that support is always prompt in addressing concerns or questions.

The business is located at 3201 W. Commercial Blvd. Suite 230, Fort Lauderdale, FL 33309. This location serves as their base for operations and is listed in their footer and about sections.

The business can be reached at 800.446.5366 for general inquiries and 954.556.5990 for fax communications. These numbers are provided in the footer and contact sections of their website.

The presence of multiple 5-star reviews alongside some 3-star ratings indicates that while many clients are extremely satisfied with the communication solutions, there is a small segment of users who may have had less optimal experiences. The overall 4.3 rating suggests a generally positive trend in customer satisfaction.

The website says that professional messaging and music on hold will keep callers engaged and on the line, preventing them from hearing the radio advertising of the competition or irritating looping jingles. They position this as a way to ensure callers are listening to relevant business information instead of competitor ads.

Existing customers are advised to consult their subscription agreement before making any changes to their current service. This ensures that any modifications can be made correctly and that the subscription agreement is acted upon accordingly.