Techexcel bridges the gap between product development and service/support with a unified platform for ALM, ITSM and customer support.
TechExcel: Bridging the Gap Between Product Development and Service/Support
TechExcel is a leading provider of unified platform solutions for Application Lifecycle Management (ALM), IT Service Management (ITSM), and Customer Support. The company was founded in 1995 with the mission to help organizations streamline their software development processes, improve customer satisfaction, and increase productivity.
With over two decades of experience in the industry, TechExcel has established itself as a trusted partner for businesses of all sizes across various industries. The company's flagship product, DevSuite, is an integrated ALM solution that helps organizations manage their entire software development lifecycle from requirements gathering to release management.
DevSuite provides a comprehensive set of tools that enable teams to collaborate effectively throughout the development process. It includes features such as project management, issue tracking, test management, source control integration, and reporting. With DevSuite's powerful analytics capabilities, teams can gain insights into their development processes and make data-driven decisions to improve efficiency.
In addition to DevSuite's ALM capabilities, TechExcel also offers ITSM solutions through its ServiceWise platform. ServiceWise is an ITIL-compliant service desk solution that helps organizations manage their IT services more efficiently. It includes features such as incident management, problem management, change management, asset management and knowledge base.
ServiceWise enables organizations to provide better support services by automating routine tasks such as ticket routing and escalation while providing real-time visibility into service performance metrics through dashboards and reports.
Finally yet importantly TechExcel also offers CustomerWise which is a customer support platform designed specifically for businesses looking to enhance customer satisfaction levels by providing exceptional support experiences across multiple channels including email tickets or chatbots.
CustomerWise provides businesses with tools they need to deliver personalized support experiences at scale while reducing response times significantly thanks to its AI-powered chatbot feature which can handle simple queries automatically freeing up agents time so they can focus on more complex issues requiring human intervention.
TechExcel's unified platform approach allows businesses not only streamline their software development processes but also align them with other critical business functions like service/support operations or customer engagement initiatives resulting in improved collaboration between departments leading ultimately towards higher productivity levels across all areas of your organization.
In conclusion Techexcel has been helping companies bridge the gap between product development & service/support operations since 1995 by offering innovative solutions designed specifically around your needs whether you are looking for an ALM solution like Devsuite or an ITSM tool like Servicewise or even if you want something tailored specifically around your customers' needs like Customerwise - we have got you covered!