Based on 11 reviews
SurveySensum is an AI-enabled customer feedback platform that helps businesses gather qualitative feedback through interactive surveys. It empowers companies to monitor customer health and take required actions by providing actionable insights from their data. The platform is designed to be simple, making it easy for new users to create questions and deploy surveys seamlessly.
The platform is suitable for companies looking to migrate from shutting down products like Delighted and GetFeedback. It is ideal for growth-stage companies that need to manage customer experience without the manual tasks of tools like SurveyMonkey or Google Forms. It also serves businesses that want advanced features without the budget of Qualtrics or Medallia.
Users can get started by requesting a personalized demo or taking a product tour. The platform offers a one-month free trial with 25 free responses and all features included in every CX and EX plan. You can also request a free consultation to begin your migration.
SurveySensum offers a comprehensive suite of features including Omnichannel, Conversational Analytics, NPS Software, and White Label Survey Integrations. It also provides tools for AI-Powered Market Research and SensAI Text & Sentiment Analysis. The platform supports multiple question types like NPS, CES, CSAT, Ranking, and Image Upload.
The platform integrates with popular tools like HubSpot, Slack, Freshdesk, and Salesforce. It also supports Open APIs and SFTP for data transfer. Users can send surveys via Email, WhatsApp, In-App, SMS, or through their CRM.
SurveySensum complies with HIPAA, GDPR, SOC 2, and ISO 27001 standards. It uses best-in-industry authentication protocols and regular vulnerability assessment & penetration tests (VAPT) to ensure data security. The platform also offers PII anonymization to protect sensitive information.
The process involves four steps: Define Goals and Map Customer Journey, Launch Surveys and Gather Real-Time Feedback, Analyze Data and Close the Loop, and Incorporate Insights and Recommendations. This structured approach helps businesses turn feedback into actionable insights.
SurveySensum has been trusted by over 500 companies globally across 40+ countries and 100+ languages. It has conducted over 8 million surveys and claims a 20% sales conversion rate. The platform also boasts a 15-point increase in NPS and a 25% higher response rate.
The platform offers a Starter CX plan with up to 6,000 responses per year and unlimited users. The Self-Driven CX plan includes up to 12,000 responses per year and closed-loop feedback systems. The Managed CX plan provides unlimited responses and a dedicated CX consultant.
SurveySensum is particularly suited for companies that want to streamline their NPS programs and gather real-time feedback. It is also ideal for businesses that need to reduce survey costs while boosting customer satisfaction scores. The platform is great for those looking to automate workflows and personalize surveys.
The Trustburn rating is 4 out of 5 from 11 reviews. The rating split shows a majority of 4 and 5-star reviews, with a few 3-star reviews. The most recent review is from November 13, 2023.
SurveySensum is located in Singapore at 6 Battery Road, #17-06. It also has offices in Jakarta, India, and other global locations. The platform can be contacted via support@surveysensum.com or +62 811-1002-558.
Reviewers consistently praise the user-friendly interface and the ease of creating surveys. They also appreciate the comprehensive reporting and data analysis features. The customer support team is frequently commended for being responsive and helpful.
Some reviewers mention that the platform is intuitive and makes survey creation easy even for new users. They also note the variety of question types and customization options available. The generated reports are described as visually appealing and easy to understand.
The official website of SurveySensum is surveysensum.com.
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SurveySensum is a reliable survey platform that I have been using for my research projects. The platform is intuitive, making it easy to create and deploy surveys. I like that it provides real-time insights and allows me to analyze the data effectively. The customer support is also prompt in resolving any issues or queries. Highly recommended for researchers.
I have utilized a few different survey platforms in the past, but SurveySensum has been the best so far. It offers a user-friendly interface and a wide range of survey templates to choose from. I liked that I could customize my surveys to fit my specific needs. The customer support was also exceptional, always ready to assist. Highly recommended.
SurveySensum has been an integral part of our market research efforts. The platform offers an extensive range of features to design, deploy, and analyze surveys. The user interface is intuitive, and the reporting capabilities are impressive. We've received excellent support from their customer service team whenever we needed assistance. Highly recommended.
I recently used SurveySensum for a market research project and I was impressed with their services. The platform was easy to use and the results were delivered quickly. The customer support team was also very helpful and responsive. I would highly recommend SurveySensum for any research needs.
I've been using SurveySensum for a few months now, and I must say it's been a game-changer for my business. The platform has helped me gather valuable feedback from my customers without any hassle. The best part is that it provides detailed analytics that help me make data-driven decisions. Highly impressed!
๐ SurveySensum is an amazing survey platform! The features provided by the platform are impressive and the overall user experience is great. I used it for conducting a customer satisfaction survey and the response rate was fantastic. The reporting and data analysis features are comprehensive and easy to understand. I'm really satisfied with SurveySensum!
I can confidently say that SurveySensum is one of the best survey platforms I've used. It provides all the necessary features for creating comprehensive surveys and gathering valuable insights. The platform is user-friendly and the analytics capabilities are excellent. The customer support team is also quick to respond and very helpful. Thumbs up to SurveySensum!
๐ I've had a positive experience with SurveySensum. The platform offers a great range of survey tools and features. The user interface is intuitive, making it easy to create professional surveys. The survey responses are organized in a clear and concise manner, which makes analysis effortless. I would definitely recommend SurveySensum!
โจ SurveySensum has been a great tool for conducting market research. Its user-friendly interface makes creating surveys a breeze. I also appreciate the variety of question types and customization options available. The generated reports are visually appealing and easy to understand. Overall, it has improved the efficiency of our research processes.
I am really satisfied with SurveySensum's services. The platform is easy to use and the survey creation process is straightforward. The reporting and analytics features provided valuable insights for my research. The customer support team was also responsive and helpful. Highly recommended for researchers and businesses alike.
๐ SurveySensum has made conducting surveys a breeze for my team. The platform offers a seamless experience and provides powerful analytics tools. We could easily segment and analyze the survey data, enabling us to make informed decisions. The customer support team was also prompt in addressing our queries. Good job, SurveySensum!
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Turn Customer Feedback into actionable insights with Surveysensum's AI-Enabled Customer Experience Management Platform. We empower the businesses to conduct interactive, efficient, and powerful surveys seamlessly, to gather qualitative feedback and understand their customers like never before! Indispensable for the Industry Leaders, we offer solutions that help them monitor customer health and take required actions.