Innovative and Exciting company. They provide international Medical Physics QA software and devices. Nestled in Central Florida, a little gem of awesome and helpful people with a support team that is equal in size to their sales team. They really do put the customer (and end-customer patient) fir...
wonderful family-owned company that has excellent ethics and seeks to improve cancer treatments through great technology - I know I sound like a commercial, but it's all true!
We are moving on from Sun Nuclear. Their policies regarding not "repairing" ten year old 1027 radon monitors is draconian and totally ridiculous. Their customer service was short (glib, flippant) with me on the phone about the whole topic.
Specifically we are talking about making calibration ad...
I have a 1028 Radon monitor that was recently calibrated. When I sent it in for calibration it was functioning properly. Now that I have it back it is no longer functional. I just waited on hold for over 40 minutes to try and talk to someone at Sun Nuclear and finally gave up and left a message. I w...
Customer service is lacking. I have two 1030's. One works fine. The other one has a tendency to not start and doesn't always want to sinc up with program to download data without pulling batteries and resetting unit. Called in and apparently this issue "unheard of, but send in for re-calibration...
Good products but the company is destroying itself with a bad licensing and support model.
Originally posted 1 star because I was unable to reach customer service during business hours.
Edit: I was able to use their website to schedule and pay for my recalibration. I mailed the meter off. I still would have preferred to speak with someone. I called 10 times over 40 minutes and was sent...
The 1028XP s have been rock solid for me and the customer service has been very good. Just bought another one as my inspection business grows.
Used this company for a number of years, and they gave me a great deal as an ASHI Inspector on their 1028 model prior to certification by the Feds .... nice people, always responsive.
Excellent customer service and turnaround time. Everytime I call, place an order or even calibration of my 1028's the customer service was great. The people I have delt with have been awesome!!!
CAN'T get them to stop calling! They refuse to honor a Do Not Call Request!!
Absolutely horrendous experience with these incompetent people. I purchased two of the 1028-XP radon monitors to use in my business. After 2 weeks of waiting for them to arrive, they send me one functioning machine and one defective machine with a power button failure. I send it back and after wai...
Customer service is poor at best. Paid for calibration, one month later unit stopped working had to pay for repair and calibration. Sent second unit in, cane back without batteries! Good equipment, but service is bad!!!!! Can t ever talk with anyone.