SERIOUSLY CONCERNING QC !!
Bought a watch (Ball engineer hydrocarbon NEDU) Jan 24 unworn condition from a private seller on eBay (UK) . Watch sent to be authenticated in perfect condition, arrived to me with what looked suspiciously like watch holder damage on the case (G5 titanium).
Counted seller who contacted eBay who contacted the authenticator, now hear this...they responded by stating there was no damage when it left their premises.
Now...this is concerning for three main reasons.
1 . There is a serious flaws is their operating procedures and QC. The checks and balances will allow a watch to arrive damaged from them. Not good when dealt with very expensive watches.
2. Either the authenticator involved does not have the attention to detail required to authenticate high end watches and if they missed the obvious buff marks on the case how the hell can they observe/ notice fakes.
3. The authenticator did see the damage, but decided to deny any knowledge and show dishonesty.
None of the above are acceptable in this type of industry.
To be clear...the watch arrived from the authenticators well packed and the bubble wrap covering the watch face was still in place, proving the watch had not moved a millimetre during transit.
This case is still ongoing as they have still to provide a result after me sending it back for them to ' review' their incompetent handwork.
So in summary the authenticator eBay uses in the UK is a liability due to incompetence and dishonesty.
What reviewers say about Stoll & co
What does Stoll & co do?
Stoll & Co. is a leading provider of watch repair services for watch manufacturers, retail jewelers, and consumers worldwide.
Are there any complaints about Stoll & co?
The reviews on file do not mention specific complaints, although one customer noted concerns regarding quality control procedures after a watch arrived with damage during authentication.
What do people say about Stoll & co outside Trustburn?
Outside of Trustburn, people mention that Stoll & Co. is a certified Ball service center and have recommended the company for its work on Ball watches.
AI-generated from reviews on this page. Verify anything important with the company directly.
I recently discovered a hidden gem for timepiece enthusiasts! The craftsmanship and attention to detail on the watches you'll find on their website are truly impressive. Highly recommended!
I recently had my watch serviced at Stoll & co, and I must say, the results were impressive. They fixed the issue I was having and returned my watch in perfect condition. Their attention to detail is commendable. I will definitely be a returning customer.
I had an awesome experience with Stoll & co! The service was outstanding and the quality of their products exceeded my expectations. I would highly recommend them to anyone in need of a reliable watchmaker.
I had a wonderful experience with this watchmaker. They were able to fix my watch quickly and at a reasonable price. I highly recommend their services.
I recently had my watch repaired at Stoll & co and they did a fantastic job. The customer service was exceptional and the repair was completed in a timely manner. I would highly recommend them to anyone in need of watch repair or servicing.
😃 Stoll & co is my go-to watchmaker. The quality of their work is outstanding. They really exceeded my expectations. I'm so happy with my watch after they repaired it. 😊
The service provided by this watchmaker is top-notch. I am extremely satisfied with the work they did on my watch. Will definitely be using their services again in the future.
👍 Stoll & co is simply the best! They repaired my watch quickly and efficiently. I couldn't be happier with the result. Highly recommend their services! 👏
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Stoll & Co. is the leading provider of watch repair services to watch manufactures, retail jewelers, and consumers throughout the globe.
Stoll & Co. - The Leading Provider of Watch Repair Services
Stoll & Co. is a renowned company that has been providing top-notch watch repair services to watch manufacturers, retail jewelers, and consumers worldwide for many years. The company has established itself as the go-to provider of high-quality watch repair services, thanks to its team of highly skilled and experienced professionals who are dedicated to delivering exceptional results.
At Stoll & Co., we understand the importance of watches in people's lives, whether it's a luxury timepiece or an everyday accessory. That's why we offer a wide range of repair services that cater to all types of watches, from simple battery replacements to complex mechanical repairs.
Our team comprises certified technicians who have undergone extensive training in repairing various types and brands of watches. They use state-of-the-art equipment and tools to diagnose problems accurately and provide effective solutions that restore your watch's functionality.
We pride ourselves on our commitment to quality service delivery, which is evident in our attention to detail when handling each repair job. We take the time to listen carefully to our clients' concerns before recommending the best course of action for their watches.
Our comprehensive range of watch repair services includes battery replacement, crystal replacement, band adjustment/replacement, water resistance testing/repairing/resealing/cleaning/polishing/overhauling/calibration/maintenance/servicing/restoration/refurbishment/customization/modification/enhancement/upgrading/inspection/certification/warranty work/trade-ins/appraisals/valuations/purchases/sales/rentals/leasing/funding/investments/advisory/support/training/marketing/promotion/events/shows/exhibitions/seminars/webinars/workshops/conferences/publications/media coverage/social media management/search engine optimization (SEO)/pay-per-click (PPC) advertising/email marketing/content marketing/influencer marketing/digital marketing/analytics/reporting/customer service/support/hotline/feedback.
We also offer specialized services for luxury watches, including Rolex, Omega, Cartier, Patek Philippe, Breitling, Tag Heuer, and many more. Our technicians have the expertise to handle even the most complex repairs for these high-end timepieces.
At Stoll & Co., we are committed to providing our clients with exceptional service that exceeds their expectations. We understand that your watch is a valuable possession and treat it with the utmost care and respect it deserves. That's why we offer a warranty on all our repair services to give you peace of mind knowing that your watch is in safe hands.
In conclusion, if you're looking for reliable and professional watch repair services from a company that values quality service delivery above everything else, look no further than Stoll & Co. Contact us today to schedule an appointment or learn more about our services.
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- americaswatchmaker.com