SpringStreet/Homestore.com

3.9 · 148 reviews
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J
Judith Black
Reviews 1
2020-10-01 08:31

Good Bargains for the small apartments in NYC. Se...

Good Bargains for the small apartments in NYC. Selections are limited and you have to be a good editor to sift through what is a lot of cheap Pier 1 import type stuff. Occasionally there is a piece here and there worth buying. Worth checking out.

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K
Kiersten Gourlay
Reviews 1
2020-09-14 05:27

Horrible location. No prices on half of the store ...

Horrible location. No prices on half of the store and the associates are too busy speaking with their friends to assist customers. We bought glasses and they stacked them before wrapping. Once we got home (a few blocks away) half of the glasses were stuck together or shattered. Ridiculous.

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M
Matthew Simon
Reviews 1
2020-09-05 13:55

Large store with a good selection of furniture, ho...

Large store with a good selection of furniture, however it is missing many of the newer pieces that are available on the website.

The staff are inattentive and unhelpful. There were more staff than customers when I was in the store, yet no one offered me assistance the entire time.

Would recom...

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L
Lara Ruth Ziobro
Reviews 1
2020-08-20 02:43

Crate & Barrel's less expensive sister. Furniture ...

Crate & Barrel's less expensive sister. Furniture here is priced more reasonably and patterns on linens tend to have brighter and bolder patterns. Love that the SoHo location is several blocks down Broadway from C&B - perfect for comparison shopping.

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S
s Ade
Reviews 1
2020-08-09 19:32

Beware of ordering any home furniture from CB2. Ou...

Beware of ordering any home furniture from CB2. Our sectional was ordered in early April, with an ETA of Mid June. They did not have it available till June 28th, at which point they delivered only half of the couch (yes half) - they rescheduled delivery of the missing piece for July 2 and then manag...

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D
Devin Martin
Reviews 1
2020-08-01 16:29

Working with this company has been awful. The cust...

Working with this company has been awful. The customer service reps are not just rude but mean. After a delivery mishap, they made no effort to deliver it in following days. When trying to reschedule a drop off time they would not call back. Reps lack any practical business sense and were quick to b...

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P
Phil Clarke
Reviews 1
2020-07-19 09:54

Back ordered an item online. Got an email saying t...

Back ordered an item online. Got an email saying that it was available for pick up. Got to the store and only half the order was there, was told the other half of the item would be available 6 weeks from today. Not a major problem as I quite liked the shade but the staff were rude as hell, especiall...

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E
Edward Mallett
Reviews 1
2020-07-08 05:37

Utterly useless. Two months ago, I made an order, ...

Utterly useless. Two months ago, I made an order, only part of which ever arrived. Repeated attempts to get some form of customer service have failed, leaving me with half a product no alternative but to notify my credit card issuer of a fraudulent transaction. Use these guys at your peril. As one l...

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T
Thalia
Reviews 1
2020-06-23 03:20

I used to love this location. Unfortunately I had ...

I used to love this location. Unfortunately I had a bad experience with a manager named Yusef. I won't be going back. Additionally most of the associates there don't seem well versed in customer satisfaction and come across as distracted / uninterested. I've only worked with one individual Jonette (...

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C
Carol Lipton
Reviews 1
2020-06-13 07:26

I've been a huge fan of this store for over a deca...

I've been a huge fan of this store for over a decade now. It's a beautiful store, with a very relaxed atmosphere, and great stuff. Everything I've bought there has been wonderful. I especially love their go-kart desk. Their furniture is sturdy, well designed, and comfortable. I love their accessorie...

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M
Miriam Landau
Reviews 1
2020-06-09 08:24

I purchased a dining table in September and estima...

I purchased a dining table in September and estimated delivery was October. Late September I received an email that my item was delayed to late November. After contacting support to see if I can pick it up at a warehouse sooner, I received no response for over 3 days. Calling the main line left me w...

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C
Courtney Carpenter
Reviews 1
2020-05-24 13:50

My husband and I purchased our couch from here 2 y...

My husband and I purchased our couch from here 2 years ago and our new golden retriever puppy recently had an accident and the urine went through the down/foam insert of the couch . We had to order a new pc to replace...we worked with Doris and she was an absolute doll through the entire process. ...

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Tom Smith
Reviews 1
2020-05-20 03:40

Beautiful inexpensive furniture but waited forever...

Beautiful inexpensive furniture but waited forever for a sectional. If you need to speak to someone on the phone don't bother. They don't pick up during business hours. When I went to the store the staff ignored my complaint (clearly not their problem).You're better off buying CB2 online, then you c...

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N
Norman Houston
Reviews 1
2020-05-16 11:39

I like going here for basic things, but not fancy ...

I like going here for basic things, but not fancy things. It's in an urban area that has high crime and traffic. I advise you leave your car empty and your valuables at home when you go to this CB2. I think this CB2 should up the quality of their staff to improve both customer service and security.

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R
Richard Kim
Reviews 1
2020-05-13 05:16

Just when you feel like it's bigger than you think...

Just when you feel like it's bigger than you think, the place feels smaller. Just when you think something's pretty, you also start losing interest. If you want to go home with something, impulse buy or have laser sharp objectives.

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S
simone
Reviews 1
2020-05-12 00:35

Disappointed with customer service. We want to buy...

Disappointed with customer service. We want to buy the Parker storage bed and called ahead of time to the soho location to ask if they have it on display. A women answered and put us on hold to check if they have it on display and she told us they do. We also confirmed with the website to make sure ...

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B
Bruno Fiorelli
Reviews 1
2020-05-04 17:54

Central.

Central.
Rich in creativity. Cheap. Worth visiting for lovers of detail. Good welcome.

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S
Scott Steinbaugh
Reviews 1
2020-04-27 06:29

On this particular visit my partner and I wanted t...

On this particular visit my partner and I wanted to add a set of bar stools to an order we placed earlier that afternoon. Of course we got the new girl who didnt know how to do that which is totally fine she was actually super helpful just not yet fully trained. It was the manager on duty that ne...

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