Spanning Solutions LLC

Spanning Solutions LLC is an Information Technology Management (ITM) company based in Honolulu, Hawaii, established in 2007. They provide expert IT support to small businesses, aiming to help owners focus on their business rather than technology issues. Their services include project-based solutions, maintenance plans, and on-site technical support for various hardware and software problems.

The company offers an on-site fee of $52.50 per location, with general services billed at $135 per hour. Remote assistance is charged at $30 per 15 minutes, rounded up to the quarter hour. All rates and fees are subject to change at any time based on availability.

To get started, clients can call the business phone at (808) 728-3056 or send a message via the contact form on their website. They operate Monday through Friday from 9 am to 6 pm, with Saturday appointments available by appointment only.

The team frequently praises the promptness, efficiency, and professionalism of their service. Multiple reviewers highlight the user-friendly nature of their website and the high level of customer satisfaction achieved by the company.

For computer repairs, the typical cost ranges from $150 to $350 plus tax for basic issues like virus removal and system errors. If the repair cost plus parts exceeds half the value of the computer, or if the device is 3 to 5 years old, replacement is recommended.

Clients can choose between pickup and dropoff service, which incurs a $50 plus tax fee in addition to the standard hourly rate. This allows them to avoid the need for a physical office location for drop-offs.

They utilize the GoToManage remote assistance application to securely connect to a client's computer with permission. This is used when the computer can connect to the internet, or they attempt to resolve issues over the phone if it cannot.

The company supports specialty software such as Yardi, FAME, Freedom, Simplicity, EOS, Calyx, Point, Sage, and Timberline. They emphasize learning how specific software works to provide effective support for unique business needs.

For those needing to learn software, they offer one-on-one help rather than formal classes. Clients can compile a list of topics, such as using Photoshop for web preparation, to guide the session.

Their maintenance plans include proactive system monitoring, full documentation of systems and networks, and regular assessments to recommend necessary upgrades. This aims to prevent catastrophic failures and maximize security and stability.

On-site technical support covers removing viruses and malware, replacing broken hardware, repairing system errors, and troubleshooting wired and wireless network connectivity issues.

The company serves the Honolulu, Hawaii area and has been operating since 2007. They position themselves as a full-service IT consultant capable of handling diverse computing needs without the cost of a full IT department.

Clients can reach the team by phone at (808) 447-9850 for remote support inquiries. The main business phone number is (808) 728-3056, and they also accept messages via their website contact form.

The website is described as aesthetically pleasing, informative, and easy to navigate by multiple reviewers. It provides all necessary details about services, rates, and company history to assist potential clients.