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Sound Fire Solutions

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Questions about Sound Fire Solutions

Based on reviews, listing data and website checks · updated yesterday

What is Sound Fire Solutions?

Sound Fire Solutions is a family-owned fireplace contractor that has been operating since 2005. They specialize in designing and building custom fire pits, selling and installing indoor and outdoor fireplaces, and running the specialized gas lines required for these features. The same licensed family crew handles the entire job from start to finish, including permitting and gas line installation.

What specific cities are included in their service area?

They serve a wide range of Eastside locations including Bellevue, Medina, Redmond, Sammamish, Issaquah, Kirkland, Bothell, Woodinville, Duvall, Carnation, Newcastle, Renton, Maple Valley, Fall City, Snoqualmie, and North Bend.

How does their 'one accountable crew' approach differ from other contractors?

Unlike businesses that hand off work between different trades, Sound Fire Solutions keeps gas, masonry, and finish work under one roof. This means homeowners talk to the owners directly rather than a call center, and there is no finger-pointing between separate teams during the project.

What is the process for getting a quote and starting a project?

The process begins with a site visit to assess gas access and grading, followed by a design and quote phase that provides a clear scope and fixed price. Once approved, one licensed crew runs the gas line and installs the burner or fireplace, pulling permits and coordinating inspections before lighting the system.

What specific types of gas line work do they perform?

They handle specialized gas piping for new underground runs, fire feature hookups, and leak repairs. Every line they install is permitted and pressure tested to ensure safety and compliance with local regulations.

What are the operating hours for their office and service calls?

The business is open Monday through Saturday from 7:00 am to 6:00 pm, with Sunday closed. After-hours calls are returned the next business day, and they aim to provide faster answers by phone during most of the day.

What licensing and insurance credentials do they hold?

They operate under Washington Contractor License KIMBAM*946M1 and are fully licensed, bonded, and insured. Homeowners can verify their status on the L&I website using this license number.

What are the main themes praised by reviewers in their Google feedback?

Reviewers consistently highlight their very quick response times, transparent pricing, and thorough workmanship. Some clients also note that the team added necessary chimney caps or repaired gas leaks efficiently, often completing jobs quickly and fairly priced.

What specific product features do they offer for custom fire pits?

They design fire features around the site's view and layout, offering natural gas and propane fire pits, fire tables, fire bowls, and linear fire features. They also create complex natural boulder designs and fire-and-water features to make yards unique.

What maintenance and repair services are available for existing units?

They provide diagnostics, ignitor and valve repair, cleaning, and seasonal service for fireplaces and fire pits, even for units they did not originally install. This includes annual fireplace tune-ups, cleaning, and winterizing to keep fires running safely.

How do they handle the permitting and gas line rough-in for new installations?

The team manages the entire permitting process and coordinates all necessary inspections. They pull permits for the gas line, venting, and other requirements, ensuring the job is completed legally without the homeowner chasing down approvals.

What is the typical workflow from first sketch to final flame?

The workflow involves a consultation to map out options, a design and quote stage with material choices, a single crew installation that handles gas and masonry, and finally commissioning the system. They leave the site clean and walk the homeowner through operation before finishing.

What contact methods are available for requesting a quote?

Clients can request a free quote by calling their business phone at (425) 571-7850 or emailing Info@SoundFirePNW.com. They also offer a gas pipe calculator on their website to help estimate needs before contacting them.

What is the official website of Sound Fire Solutions?

The official website of Sound Fire Solutions is soundfirepnw.com.

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About Sound Fire Solutions

Sound Fire Solutions designs and builds custom fire pits and fire features, sells and installs indoor and outdoor fireplaces, and runs the specialized gas lines that make them possible

Business hours
Mon-Sat: 08:00 - 18:00, Sun: Closed