Solus Air

Solus Air is a licensed, ARCtick-certified air conditioning and heating service provider operating across Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. They repair, service, and install split systems, ducted air conditioning, gas ducted heating, and hydronic systems from major brands like Daikin, Mitsubishi Electric, Fujitsu, Brivis, and Rinnai. Every job includes fixed upfront pricing, a two-hour arrival window, and a 12-month workmanship warranty.

The business operates from UNIT 11, 22-28 Fitzroy Street, St Kilda, VIC 3182, and services six capital cities including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. They handle both cooling and heating needs with a single team of licensed technicians who hold current ARCtick refrigerant handling licences and state electrical or gas tickets. Their services cover everything from annual servicing to new installations and gas-to-reverse-cycle conversions.

Customers can book same-day service by calling 0420 149 420 or booking online, with bookings made before 11am guaranteeing same-day availability in capital cities. The process involves a tech diagnosing the fault on site and providing a fixed price before any repair work starts, ensuring no surprise costs. A text confirmation is sent within ten minutes of booking, and another arrives 30 to 60 minutes before the technician's arrival.

Pricing is transparent with upfront fixed quotes that become the final invoice. Installation quotes start at $199 for new customers and $189 for returning customers, while service and preventative maintenance starts at $239 for new customers and $229 for returning customers. The initial Breakdown & Repair Assessment is paid on day one, with any approved repair work charged separately.

A key feature is the two-hour arrival window, which ensures customers are not left waiting all day. Technicians send an SMS 30–60 minutes before arrival and will call if anything changes, providing real respect for the customer's time. This approach contrasts with traditional 'all day' windows that can feel like a hostage situation.

All repairs and installations come with a 12-month workmanship warranty, meaning if something touched fails within a year, the company returns to fix it. There is no callout fee for this warranty service, and the initial assessment is separate from any subsequent repair work. This policy aims to ensure that the job holds and does not require repeated visits.

Reviewers consistently praise the team for being honest, reliable, and tidy, noting that the technician they are paired with knows their home and picks up small issues before they become expensive. Some users highlight the speed of same-day service when systems fail in extreme weather, calling it a lifesaver. The consistent quality and spot-on workmanship are frequently mentioned as standout features.

Some reviewers complain about the lack of a standardised response time, though the business states an average response under 30 minutes. There are no explicit complaints about pricing or hidden fees, as the fixed-quote model seems to address the main pain point of bill shock. The main theme of praise revolves around the reliability and consistency of the dedicated technicians.

Solus Air differentiates itself by offering a single team for both cooling and heating, rather than sending customers elsewhere for different systems. They also provide three quote options at three price points before committing to anything, giving customers flexibility. The 'quote is the invoice' policy ensures that the number on the quote is the number on the invoice every single job.

The business operates 24 hours a day, seven days a week, with opening hours listed as Mon-Sun: 24 hours. They offer same-day service for bookings made before 11am in capital cities, ensuring rapid response when systems fail during critical times. This round-the-clock availability is a core part of their emergency service offering.

Safety and compliance are ensured through ARCtick certification and authorised status on major brands like Daikin and Mitsubishi Electric. Carbon monoxide testing is included on every gas service, with a certified report provided upon completion. This attention to safety protocols is a standard part of their heating repair and service offerings.

For first-time customers, the process starts with a call to 0420 149 420 or an online booking, followed by a licensed tech arriving within a two-hour window. The tech diagnoses the issue on site and provides a fixed price before any work begins, ensuring transparency. Customers can expect a dedicated technician who will know their home and system over time.

The business uses a single van equipped with common parts to complete most repairs on the first visit, reducing the need for multiple trips. They also offer ducted system cleaning with before-and-after camera footage so customers can see exactly what came out. This technology integration helps in providing clear evidence of the work done.

The refund policy states that if a technician does not show up, a full refund is granted. If a unit is found unserviceable or broken down, a credit is provided for the partial or full amount paid for the original service call. Customers can email support@solusair.com.au for any unresolved issues or complaints.

You can reach Solus Air by phone at +61485854353 or by e-mail at info@solusair.com.au.