Based on 12 reviews
Soluciones en instrumentacion, operating as Solinsa, is an official multimarket distributor and service provider based in Monterrey, N.L., Mexico. They specialize in the integration and technical service of chromatography equipment, including HPLC, GC, and IC systems. Their services cover everything from initial configuration and site setup to method mounting and ongoing maintenance for laboratories across Mexico.
The company operates through a five-stage process that begins with reviewing the client's objective, such as the analyte or matrix, and ends with daily operation support. This includes configuration, installation with IQ/OQ requirements, method mounting, and operator training. They also offer turnkey projects for labs needing new analytical capacity rather than just equipment quotes.
First-time customers can start by contacting the team via WhatsApp to discuss their project, even if they do not yet know which specific equipment they need. The company offers a catalog search by technique and product type, or they can assist with diagnosing and resolving equipment failures. They also provide planning for maintenance, IQ/OQ/PQ, and annual service contracts.
The business is located in Garza García, Nuevo León, with a primary address on Calzada del Valle Alberto Santos González Ote 400 in Mexico City. They serve clients in the medical devices industry and other sectors requiring analytical instrumentation. Their reach extends to multiple locations within Mexico, offering both local and remote support options.
The Trustburn rating is 4 out of 5 stars based on 12 reviews, with a mix of 5-star, 4-star, and 3-star ratings from 2022 to 2023. Reviewers frequently praise the high quality of instruments, knowledgeable and helpful teams, and exceptional customer service. Some reviewers noted that while initial concerns were addressed promptly, the overall experience was outstanding and professional.
The company provides a wide range of products including GC, GC-MS, PFPD, TEA, and VUV chromatography systems. They also supply consumables, spare parts, and reconditioned equipment. Their service portfolio includes preventive and corrective maintenance, as well as IQ, OQ, and PQ certifications and annual service contracts.
The company has a history of successful case studies, including integrating HPLC for furfural and sugars in a beverage alcohol lab and optimizing GC and HPLC for a food and confectionery lab. They have been operating since at least 2022, as evidenced by the review dates. Their team structure emphasizes specialization in multimarket technical services.
The business is based in Mexico and serves clients across the country, with a focus on the medical devices sector. They operate in Spanish, as indicated by their website and contact information. Their services are tailored to the specific needs of Mexican laboratories, from small setups to large-scale operations.
The company offers a variety of ways to get started, including direct contact via WhatsApp for project discussions or email for inquiries. They provide a catalog for browsing products and techniques. For immediate assistance, they can diagnose and resolve equipment failures or plan maintenance schedules.
The business can be contacted through their official website at solinsa.mx or via the email address provided in the footer. They also encourage communication through WhatsApp for quick responses. The phone number listed is +525595069765, though the primary contact methods emphasized are digital.
The company distinguishes itself by focusing on who maintains the equipment rather than just the hardware itself. They offer a comprehensive solution from configuration to daily operation, ensuring the equipment runs smoothly. Their approach includes mounting techniques and methods, which is a key differentiator from standard distributors.
The company provides detailed reports with IQ, OQ, and PQ tests upon request, depending on the scope of the service. They also offer training and consumable management as part of their operational support. Their service contracts are tailored to the specific park of equipment and the client's needs.
The official website of Soluciones en instrumentacion is solinsa.mx.
Soluciones en instrumentacion has official profiles on Facebook.
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I recently purchased some instruments from Soluciones en instrumentacion and I must say, I am extremely satisfied. The quality of their products is outstanding and their pricing is very competitive. I will definitely be a repeat customer!
😊 I had a great experience with Soluciones en instrumentacion. Their team went above and beyond to assist me with my instrument needs. Their products are of high quality and their customer service is outstanding.
I am very pleased with the services provided by Soluciones en instrumentacion. Their team is dedicated and knowledgeable. The instruments I purchased from them have been reliable and of high quality. I highly recommend their services.
I recently purchased instruments from Soluciones en instrumentacion and I am extremely satisfied. Their team was very helpful throughout the process and the quality of the instruments is exceptional. Highly recommended!
Their services are top-notch! I was looking for a reliable company to help me with instrument solutions, and Soluciones en instrumentacion exceeded my expectations. Their team is professional and they delivered exactly what I needed. Highly recommended!
I had a really good experience with Soluciones en instrumentacion. Their team was very knowledgeable and helpful in assisting me with my inquiry. They provided me with all the necessary information I needed and their customer service was excellent. I highly recommend them!
Soluciones en instrumentacion has been a great company to work with. Their team is professional and they deliver on their promises. The quality of their products is top-notch and their customer service is exceptional.
💯 I am really happy with Soluciones en instrumentacion! Their team has been very helpful and attentive to my needs. The quality of their instruments is excellent and so is their customer service. Highly recommended!
My experience with Soluciones en instrumentacion has been outstanding. The quality of their products is unmatched and their customer support is exceptional. I am truly thankful for their prompt assistance and professionalism.
👍 I am really impressed with Soluciones en instrumentacion! Their products and services are superb. I had some concerns initially, but their team addressed them promptly. They have definitely gained a satisfied customer in me.
Soluciones en instrumentacion is an amazing company to work with. They have a wide range of innovative products and their customer support is exceptional. I am very impressed with their professionalism and prompt service.
Their instrument solutions have made a huge difference in my work. I am so impressed with Soluciones en instrumentacion. Their team is knowledgeable and their products are top-notch. I highly recommend them!
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SOLINSA | Ofrece servicio de mantenimiento de cromatógrafos en CDMX y otras ubicaciones destacadas. Mantenimiento preventivo, predictivo y correctivo de cromatógrafos de gases y líquidos. ¡Contáctanos!