Purchased a jersey online, never received any type of confirmation email, never received my item and my credit card was charged. Emailed and called them and no one ever responded or answered. Editing my post as they finally responded.
Took regular shipping which usually takes about 5-8 days and it was delivered within that time frame which I was ecstatic about and I got exactly what I ordered (My Nike Mercurial 13s and my Real Madrid jersey). Strongly recommend this site.
Note: when using international credit it takes a little...
Got a defective shoes and they won't replaced because it doesn't affect the players performance when I pay for something I expect something without defects.
I purchased a pair of Nike Mercurial Vapor IX shoes (which retail for $225) from SoccerPro that tore after the second use. After a number of back-and-forth emails, I got SoccerPro's representative to agree that such a tear is not normal (although their official policy is that a tear is a defect if i...
Worst site to order from. They don t answer calls or emails right away it usually takes a couple of days to respond to customers !!! If you customize a jersey they say it COULD take 3-10 business days!!!! They have no idea when their orders will ship and it should say it WILL take 3-10 business da...
Worst experience ever I order a pair of cleats and they weren't sent out they were in for a 2 day delivery never came called customer service 4 days in a room never answered my calls or emails i called when they open and still no answer worse experience ever for my online shopping experience they ta...
Fantastic customer service! I had to do an exchange and had a lot of unusual and difficult questions but Lucy in customer service was extremely patient, friendly and quick to respond and resolve any issues. Excellent!
I never liked ordering top quality cleats online in case they break or having to go to the mall and look for the perfect pair, but at soccer pro they have so many different kinds of cleats it's crazy. I always find what I want and I've even bought a couple jerseys from them, and the deal on the adi...
First order- socks were missing, no indication on packing slip or notice from company letting me know they were on backorder. Had to call to find out. Second order- practice shirt was ordered as a youth large and received adult large. They said they would send out replacement first thing Monday and ...
Tried to order a soccer jersey and they say the payment information won't go through even though my bank account shows I've been charged. Impossible to get through to anyone by phone and they haven't tried to contact me back to fix the order. Do not recommend using this company.