Snook

Snook: Designing Services that Help People Thrive

Snook is a design agency that specializes in creating services that help people thrive. They work with a wide range of clients, from governments to charities and businesses, to design, build and deliver services that make a positive impact on people's lives.

At Snook, they believe in the power of design to create meaningful change. They understand that good design is not just about aesthetics but also about functionality and usability. Their team of designers, researchers and developers work together to create services that are user-centered, accessible and inclusive.

One of the key strengths of Snook is their ability to work with diverse stakeholders. They have experience working with different sectors such as healthcare, education, finance and transportation. This allows them to bring fresh perspectives and insights into each project they undertake.

Snook's approach is grounded in research. They use various research methods such as user interviews, surveys and data analysis to gain insights into users' needs and behaviors. This helps them create services that are tailored to users' needs rather than assumptions or guesswork.

Another important aspect of Snook's approach is co-designing with users. They involve users throughout the design process by conducting workshops, co-creation sessions or testing prototypes with them. This ensures that the final service meets users' expectations while also being feasible for the client.

Snook has worked on numerous projects across different sectors over the years. Some examples include:

- NHS Health Check: Snook worked with Public Health England (PHE) to redesign their NHS Health Check service which aims at preventing heart disease, stroke or diabetes among adults aged 40-74.

- MySociety: Snook collaborated with MySociety on several projects including FixMyStreet which allows citizens in the UK report issues such as potholes or broken streetlights.

- Scottish Government: Snook helped Scottish Government develop an online tool called Parent Club which provides parents with information and advice on parenting.

Snook's work has been recognized by various awards such as the Service Design Award, the Digital Impact Award or the Scottish Design Awards. They have also published several books on service design such as "Service Design Doing" or "This is Service Design Thinking".

In conclusion, Snook is a design agency that stands out for its user-centered approach, research-driven process and ability to work with diverse stakeholders. Their services have made a positive impact on people's lives across different sectors and their expertise in service design is widely recognized. If you are looking for a partner to help you create services that truly meet users' needs, Snook might be the right choice for you.