We started with ShipRelay after a strong reference, and at first things ran smoothly. Unfortunately, we began running into customer quality complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not reflected in inventory, and processing delays. We also struggled with communication from one of the founders, which often felt dismissive and made working through issues more difficult. When we decided to move on, it was weeks before our inventory shipped, and we were also billed for preparation and exit fees that were substantially higher than we expected based on prior rates. Despite repeated requests, we did not receive clear documentation explaining those amounts. We also were told we would be billed for onboarding charges that had not been agreed to or invoiced at the time of onboarding months previously. As founders, the entire exit process felt like a worst-case scenario and created significant stress and disruption for our business.
What reviewers say about ShipRelay
What does ShipRelay do?
ShipRelay is a 3PL provider that offers all-in-one ecommerce fulfillment services, including processing orders, shipping, and managing returns.
Are there any complaints about ShipRelay?
The reviews on file mention complaints regarding customer quality issues, inventory discrepancies where shipments were marked delivered but not received, processing delays, dismissive communication from a founder, and unexpectedly high exit fees.
AI-generated from reviews on this page. Verify anything important with the company directly.
👍 ShipRelay is the best shipping company I have ever used. Their services are fast, reliable, and affordable. The staff is friendly and always ready to help. I have been using ShipRelay for quite some time now, and I have never been disappointed. I highly recommend them!
I recently used ShipRelay for shipping my packages, and I am extremely satisfied with their services. The process was effortless, and my packages arrived on time and in perfect condition. I highly recommend ShipRelay to anyone in need of reliable shipping services.
I recently used the shipping services provided by shiprelay.com, and I must say I am impressed. The service was quick and hassle-free. They took care of all the shipping arrangements, and my package arrived on time and in perfect condition. I would definitely use their services again.
I recently used a shipping service and was blown away by the efficiency and professionalism. The process was seamless, and my package arrived in perfect condition. I would definitely recommend this service to others. It is definitely worth the investment.
💯 I absolutely love ShipRelay! Their shipping services are top-notch, and the staff is always friendly and helpful. They make shipping easy and stress-free. I have been using ShipRelay for a while now, and I couldn't be happier. Highly recommend them!
I had a great experience with ShipRelay! Their shipping services were efficient and reliable. The staff was friendly and knowledgeable, and they were always available to answer any questions I had. I highly recommend ShipRelay for all your shipping needs.
ShipRelay has been my go-to shipping company for years. Their services are top-notch, and their customer support is exceptional. I have never had any issues with them, and I trust them completely with all my shipping needs. I highly recommend ShipRelay to everyone!
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About ShipRelay
ShipRelay - your 3PL provider. All-in-one ecommerce fulfillment services from processing orders to shipping and managing your returns. Be our partner!
- Website
- shiprelay.com