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3.6/ 5

Based on 8 reviews

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What reviewers say about ShipRelay

Based on 8 reviews on Trustburn · updated 62 days ago

Customers frequently describe the shipping services as fast, reliable, and efficient, while also praising the staff for being friendly, helpful, and knowledgeable.
What does ShipRelay do?

ShipRelay is a 3PL provider that offers all-in-one ecommerce fulfillment services, including processing orders, shipping, and managing returns.

Are there any complaints about ShipRelay?

The reviews on file mention complaints regarding customer quality issues, inventory discrepancies where shipments were marked delivered but not received, processing delays, dismissive communication from a founder, and unexpectedly high exit fees.

AI-generated from reviews on this page. Verify anything important with the company directly.

AXK
Reviews 1

We started with ShipRelay after a strong reference, and at first things ran smoothly. Unfortunately, we began running into customer quality complaints, inbound inventory and supply shipments marked “delivered” and signed for by warehouse staff that we were later told were not received and were not reflected in inventory, and processing delays. We also struggled with communication from one of the founders, which often felt dismissive and made working through issues more difficult. When we decided to move on, it was weeks before our inventory shipped, and we were also billed for preparation and exit fees that were substantially higher than we expected based on prior rates. Despite repeated requests, we did not receive clear documentation explaining those amounts. We also were told we would be billed for onboarding charges that had not been agreed to or invoiced at the time of onboarding months previously. As founders, the entire exit process felt like a worst-case scenario and created significant stress and disruption for our business.

Jessica Manning
Reviews 1

I recently used ShipRelay for shipping my packages, and I am extremely satisfied with their services. The process was effortless, and my packages arrived on time and in perfect condition. I highly recommend ShipRelay to anyone in need of reliable shipping services.

Randy Pyburn
Reviews 1

I recently used the shipping services provided by shiprelay.com, and I must say I am impressed. The service was quick and hassle-free. They took care of all the shipping arrangements, and my package arrived on time and in perfect condition. I would definitely use their services again.

Erin Stanley
Reviews 1

ShipRelay has been my go-to shipping company for years. Their services are top-notch, and their customer support is exceptional. I have never had any issues with them, and I trust them completely with all my shipping needs. I highly recommend ShipRelay to everyone!

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About ShipRelay

ShipRelay - your 3PL provider. All-in-one ecommerce fulfillment services from processing orders to shipping and managing your returns. Be our partner!