Servizi in Rete

Too bad that the strong turnout of customers at the counter sometimes causes professionalism and courtesy to fall below the minimum allowed.
Let's get to the facts.
At the Gran Reno resale in Casalecchio di Reno (BO) on May 28, 2018, to change the date to 4 tickets we had to go to the counter twice 5 hours apart with at least 3 intermediate phone calls: no one bothered to connect to the terminal and carry out the operation.
The reason given was that they did not know the procedure and that there were too many people in line. And if we had to change the date it was just our mistake. But what a mistake!
The reasons for the trip had simply changed.
I recommend the company to better train its staff, both technically and on how to treat customers.
Hope this complaint will improve the service. However, as far as it counts, we will avoid returning to use that exercise.
V.M.

1. The amount of the order (shown on the website of the online services) differs at the time of delivery by the courier. So the courier did not leave us the goods.
2. Made the complaint with the secretary, and he promised us he would solve it by communicating with the courier. But the courier arrived always asking for the wrong amount.
BAD ORGANIZATION AND BAD SERVICE.

The Lottomatica top-up service and their professionalism is clearly superior to sir.
Telephone assistance nothing, staff who do not read the practices. Very superficial in every sector. Unfortunately we have to keep them.
rejected

telephone assistance NOTHING. In spite of myself I have to work with these incompetents. I stayed on the phone almost an hour to be told by the only operator available that I have to wait in line. I only regret that less than one star I can not put.

Because I can't put zero stars. Really bad service where after 7 minutes of waiting they put them back on hold and after another 5 minutes they throw down .... Callbacks and just answer and understand that it was the usual person thrown back down. The third time I was upset they listened and blamed the problem on me that I didn't call before.

I wanted to congratulate Mrs. Ghedin who managed to solve the problem that presented itself to me for a refill.