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Questions about Serenity Outdoor, LLC

Based on reviews, listing data and website checks · updated yesterday

What is Serenity Outdoor, LLC?

Serenity Outdoor, LLC is a design-build company based in Schoolcraft, MI, that specializes in hardscape construction, landscape design, and outdoor living spaces. They offer services such as patios, retaining walls, outdoor kitchens, and water features. The business serves clients across Southwest Michigan and has been operating since 2017.

How does their design-build process work?

The company operates as an all-in-one design-build destination where a single team handles everything from the initial sketch to the final paver. This approach ensures one point of accountability throughout the entire project lifecycle without subcontractor handoffs.

How can a customer get started with a project?

Clients can start the process by scheduling a free design consultation to discuss their project goals and property details. The team will then visit the site to assess the space before preparing a custom proposal.

What types of properties do they design for?

Serenity Outdoors serves a wide range of property types including lakefront patios, established homes, new construction lots, and HOA or commercial spaces. They specifically mention transforming backyard gathering areas and shoreline properties.

What specific services are included in their offerings?

The business offers a variety of specific services including landscape lighting, drainage solutions, fire features, and retaining walls alongside their core hardscaping work.

What technology do they use for design planning?

They utilize 3D design technology to help clients visualize their future outdoor space before any construction begins, allowing families to imagine themselves in the area.

How are their installations engineered for local weather?

All installations are built for Michigan conditions, with certified drainage and concrete paver techniques engineered to withstand freeze-thaw winters and last for years.

What certifications does the business hold?

The company holds multiple certifications including NDS Certified Drainage Contractor and ICPI Certified Concrete Paver Installer to ensure quality and compliance.

How long have they been operating and how many projects have they completed?

They have completed over 200 projects across 18 towns in Southwest Michigan since launching their services in 2017.

What do recent reviews indicate about customer satisfaction?

Recent feedback on Google shows a 4.9-star rating from 87 reviews, with clients praising the team for listening to their needs and leaving sites spotless.

What do customers appreciate most about the service?

Reviewers frequently mention the seamless experience of having one team manage the whole project, which eliminates the finger-pointing common with subcontractors.

What positive outcomes do customers report after the project?

Some reviewers note that the team often arrives sooner than expected, resulting in a completely transformed backyard that changes how families use their outdoor space.

Can a project be built in phases?

The business explicitly states they can build projects in phases if a homeowner wants to plan the build in stages that fit a larger vision.

Is there a way to get a price range before meeting?

The company provides a free estimate tool online for those who want a planning range before scheduling a full site visit and design consultation.

Where is Serenity Outdoor, LLC located?

Serenity Outdoor, LLC is located at 5287 W R Ave, Schoolcraft, MI 49087.

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About Serenity Outdoor, LLC

At Serenity Outdoors, we provide a personalized plan, design, and implementation of your ideal outdoor landscape. This includes hardscape construction such as patios and retaining walls, as well as new or updated landscape bed installation. We are one of the few in the Kalamazoo area that offers 3D designs so you can imagine you and your family in the space. Here at Serenity Outdoors, quality is our top priority! We create your outdoor space for life's best moments!

Address
5287 W R Ave, Schoolcraft, MI 49087