anecita1980
Reviews 1
Selene Finance is the most horrible Mortgage Compa...
Selene Finance is the most horrible Mortgage Company. They know nothing about nothing ever about our mortgage or insurance.
cyndistrau
Reviews 1
Horrible company to do business with! Trying to ge...
Horrible company to do business with! Trying to get in touch with them is like trying to herd cats. They don't respond to emails, have a minimum of 20-minute wait time for phone calls, and when you finally get someone on the phone, they hang up. They aren't willing to work with struggling homeowners...
Angela Dewitt
Reviews 1
Bad Bad company fraud
Ricardo Zarate
Reviews 1
They lied to me about a modification, sent them th...
They lied to me about a modification, sent them the same page for 3 months there excuse was I was sending the wrong one, sent all the ones they asked for only to tell me no, also they put me on an illegal probation after B.O.A had already done so, after that they came back 6 months after I finished...
Christopher Foster
Reviews 1
They made a mistake on applying funds properly whe...
They made a mistake on applying funds properly when taking over my loan servicing and some how manage to treat me like it was my fault. Horrible customer service!!
jessica randall
Reviews 1
customer service is TERRIBLE, TERRIBLE, TERRIBLE. ...
customer service is TERRIBLE, TERRIBLE, TERRIBLE. too bad we have absolutely no power over who our mortgages are sold to. the company doesnt respond to customer complaints of awful call center people who are rude and even hang up on you when you request their name and a supervisor. no accountability
Laila Najm
Reviews 1
Absolute worst company ever! Made an incredibly d...
Absolute worst company ever! Made an incredibly difficult time even worse with their incompetence and providing wrong information. Completely unreasonable and unwilling to provide the most basic customer service.
Kate Mellen
Reviews 1
Absolute worst experience I have ever had with a m...
Absolute worst experience I have ever had with a mortgage company, and as a Realtor that's saying something I think. The way that their so-called customer service call center is organized, no one has direct numbers, so every time you call you literally start over from the beginning with a new person...
Leixy Blue
Reviews 1
The company are beyond fraud, bad customer service...
The company are beyond fraud, bad customer service and horrible ModificAtion. I applied for a Hamp ,got approved and then was told the mortgage would be higher and it will start all over again from 30 years. A hamp modification is supposed to lower your mortgage, not make it more, I filed a compla...
Jay Smith
Reviews 1
No help what so ever I would never to business wit...
No help what so ever I would never to business with this company
Nina T
Reviews 1
They finish paperwork so slow. The company is very...
They finish paperwork so slow. The company is very inflexible. I feel like I am dealing with the u.s. gov.
Diamant Verjoni
Reviews 1
Horrible. I mean horrible. you don't wanna deal wi...
Horrible. I mean horrible. you don't wanna deal with these people, there scammers. worst company of 2018. Starts with the employees all the way to Ceo. Terrible company. If I can give no stars for a review I would. There that bad.
Patricia Daniels
Reviews 1
We are a real estate title company. I requested a ...
We are a real estate title company. I requested a payoff for the sale of a home on Monday, Sept 16th. On Wednesday, Sept 18th, I requested the request be escalated. All along I have kept record of everyone I spoke with. All along I informed everyone that there was a contract closing date of Friday, ...
Robert Campbell
Reviews 1
This company is an absolute joke. For the record, ...
This company is an absolute joke. For the record, I did not choose them. My loan was transferred from Veterans United to Selene without my consent. Customer service for Hurricane Florence disaster assistance and claim resolution was pathetic and unrealistic. In addition, I am not receiving a paychec...
Keith Allison
Reviews 1
Stupidest policies ever. $150 fee to manage an of...
Stupidest policies ever. $150 fee to manage an offer on a foreclosure? WITH the option to reduce the Realtor's fees. I wouldn't put a dime in this bank.
Felicia Brown
Reviews 1
I wish to God I could get away from this terrible ...
I wish to God I could get away from this terrible company. They won't let you speak to a manager, the women are the worst -- poor attitudes, it's a small call center with folks that rip you off. Hey Jason, maybe someone will start a class action. I used to complain about Flagstar and I thought no ...
Danielle Durapau
Reviews 1
Horrible experience. Tried to get them to work wit...
Horrible experience. Tried to get them to work with us when we had a reduction in income. They kept dragging everything out until we had to start all over. Later we tried to do a deed in lieu of foreclosure and they did the same thing and even lied to us about deadline. Was reduced to attempting a s...
Lisa Gray
Reviews 1
If I could give no stars I would - worst mortgage ...
If I could give no stars I would - worst mortgage company ever - thanks a lot Bank of Amer for selling my mortgage to these people - it's been nothing but headaches ever since!
Danno S
Reviews 1
Selene sits on dilapidated/upside-down properties ...
Selene sits on dilapidated/upside-down properties because they refuse to take the loss, even though these properties will NEVER sell for what is owed on them. These properties are not maintained and lower the property values surrounding them. Very poor business model and I feel badly for any inves...
Marylynn Dumont
Reviews 1
I have a mortgage with this company and I can neve...
I have a mortgage with this company and I can never get through to them their 800# is non accessible from my area and i'm given the run around every time I try to e-mail them. I never get a call back.
They recently upped my mortgage payment and i can't even call them to find out why. This is the ...
Party Rentals
Reviews 1
Awful customer service.. Cashed my money order and...
Awful customer service.. Cashed my money order and did not apply it to my account. Then I resent them another payment and they rejected it since it was not for 2 months.. Stay away if you can!
Kimberly Greene
Reviews 1
Worst finance company in the history of EVER! My ...
Worst finance company in the history of EVER! My loan has been paid off for going on 3 months now. I still have not received my escrow check to the tune of over $1300, I have not received a Notice of Satisfaction of the loan nor my 2015 Tax paper. I have been trying since July of 2015 to change my...
Jason Springs
Reviews 1
FIRST I would like to say I have never been late o...
FIRST I would like to say I have never been late on my loan since they took it from Bank-of-Scam America. Selene Finance should be shut down! I'm surprised we have not heard of a shooting at that place. From what I gather all they do is try to take homes away from people. They took over my loan and ...
Roddy Browning
Reviews 1
Very shady practices. Do your research on these pe...
Very shady practices. Do your research on these people. Make sure to tape any conversations you can and keep all of your documents handy. We were offered and paid for a payoff and they reported a foreclosure, then "Fixed" the problem and reported "Paid for less than full balance" I was told by a Ms....
Ron Johnson
Reviews 1
Low budget
Russ Ryder
Reviews 1
This company bought my mortgage from a different c...
This company bought my mortgage from a different company and we've had nothing but trouble with them. We had trouble logging in to pay our mortgage using the known password and our account was locked. You cannot reset your password and can only contact them (if you're lucky) during their limited b...
Steven Loe
Reviews 1
Unfortunately, our mortgage was sold to this big b...
Unfortunately, our mortgage was sold to this big bag of suck. Words cannot adequately express what a terrible, shady company this is. If we were going to stay in our home long-term, we would refinance just to get away from them. Run don't walk!
superwomanincali
Reviews 1
This company is the worst that I have ever seen in...
This company is the worst that I have ever seen in life. Poor customer service skills and very little knowledge of what they are doing. Calls are rarely returned. One star is too much credit.
Garrett Craw
Reviews 1
ZERO stars if I could. Worst, worst mortgage compa...
ZERO stars if I could. Worst, worst mortgage company I have ever dealt with. I am now in my 80th day of trying to close my VA refinance and this has been dragged on because Selene is a petty and stupid company. While this process was going on my mortgage payment went up by $50 because of tax and imp...
Christi nelms
Reviews 1
If you get even a month behind, they will start se...
If you get even a month behind, they will start sending foreclosure demands. Then, they will charge you an "administrative fee" for sending someone out to your house to see if you still live there.
I don't think it should be legal for banks to pass your loan around. I would have never chosen th...
Jessica Norton
Reviews 1
Worst finance company I have ever come across. Mad...
Worst finance company I have ever come across. Made a payment on my escrow to lower my monthly bill and because I did not pay the escrow in full they would not adjust my monthly payment. Lady said it is their policy and could not adjust the monthly payment. Talking with my lawyer and other banks to ...
Jimmy Kendrick
Reviews 1
They have refused to work or provide assistance to...
They have refused to work or provide assistance to repair my home from Hurricane Harvey. They are holding 38,677.24 of my repair money fron TWIA. My contractor told me he refused to do any more work due to their lack of customer service in providing me funds. Really poor company and bunch of crooks ...
Sean Cantrell
Reviews 1
They took over my payments in August of 2014 never...
They took over my payments in August of 2014 never late paying April of 2015 decided to quit taking my payments because of a descrempacy between the paperwork when they took over my loan now I have spent money on lawyers fees to help keep house now I'm forced to leave my home. During the whole time ...
Jennifer Harris
Reviews 1
You ask for a modification because your struggling...
You ask for a modification because your struggling to make a payment, yet they won't lower it to help out someone on disability. When I was with Bank of America I was making less and had more debit and they lowered it for me, not these jerks!!! They just want my house because I bought it low and no...
Ken Smith
Reviews 1
Selene Finance is HORRIBLE!!!
Selene Finance is HORRIBLE!!!
I was helping friend purchase a home because she has a reading disability and I read and sign everything for him. We went to Selene Finance and we were approved for $120,000. I then asked for more, $150,000. They got it bumped up at the rate of 3.8%. Then the interest ...
Cassandra Ellis
Reviews 1
Our mortgage was sold to Selene Finance over six y...
Our mortgage was sold to Selene Finance over six years ago and it has been a nightmare. The customer service department is very unprofessional and rude. We requested a written payoff letter since August 15th and have yet to receive anything via fax, email or mail. I have followed up several times ea...
HouseMan Willie William
Reviews 1
CLASS ACTION LAWSUIT PEOPLE!!! I recently saw a va...
CLASS ACTION LAWSUIT PEOPLE!!! I recently saw a vacant house in my neighborhood and wondered who the heck is Selene Finance LP... Now I know... After reading all these comments ya'll need to file a lawsuit!!!
cbk9464
Reviews 1
This is the worst company I have ever contacted. I...
This is the worst company I have ever contacted. I have sent payment by Bill pay through my bank and they deny getting them.
Rick Mena
Reviews 1
Oh my . . . SELENE FINANCE ROCKS!
Oh my . . . SELENE FINANCE ROCKS!
After seeing just horrible, nasty customer reviews about my mortgage servicer, I figured they needed a pick me up.
I started with Bank of America in 2004, they finally sold me off back in 2015 after modifying my mortgage.
Yep. Got the 2% rate and a principa...
Leslie Breaux
Reviews 1
This place has the worst customer service.
Casey Dunn
Reviews 1
So hard to deal with. I am refinancing my home JUS...
So hard to deal with. I am refinancing my home JUST to get away from these horrible, horrible people. I have over an 800 credit score and this debt collector bought my home loan and now I get treated like I'm in collections every time I deal with them. Where is the ZERO stars option?
Lisa Finn
Reviews 1
There service, is bad, I have been trying to get i...
There service, is bad, I have been trying to get information from them, I was told that I would receive in mail, still have not, then I was told that they would expedite my request to whom ever is the manager. I am so disappointing and frustrated, this has been going on for a month. I am going to...
Lesley Lemons
Reviews 1
Horrible in every way
wendell hunter
Reviews 1
Crooks and shysters. They try to steal your house...
Crooks and shysters. They try to steal your house. They say they are going to record your call but when you tell them you are going to record it also they tell you to not record the conversation. If you are dealing with crooked company please hire an attorney and fight them.
Casey Grippando
Reviews 1
Working as an agent representing a buyer on a fore...
Working as an agent representing a buyer on a foreclosed home I can honestly say these are some of the worst people we have ever worked with. They send contract addendums making demands of a buyer that are BARELY legal ( charging $ 100 a day if closing is delayed, refusing to return EM etc) and app...
FeralDog
Reviews 1
You have the worst website design on earth it is t...
You have the worst website design on earth it is terrible, your customer service is terrible, your password policies are terrible. God have mercy I would pay to switch mortgage companies you are the absolute worse. Please sell my mortgage to a competent company so I can never deal with you again.
cain pole
Reviews 1
Horrible people to deal with trying to get documen...
Horrible people to deal with trying to get documents for a refinance and they say wait 60 days huh I pay u now where of my service
Stacie Pruitt
Reviews 1
Worst mortgage company and customer service I have...
Worst mortgage company and customer service I have ever had! They harass you EVERYDAY after the 15th with 3 calls a DAY if you're late even after you inform them it will be late; Completely unnecessary and adds unwarranted , additional pressure to the clients! Why would a company do this just becau...
Dominick Leone
Reviews 1
A national company with one phone number and on on...
A national company with one phone number and on one answers it, you just leave voice mails. The phone calls still have not been returned. This truly sucks. I would never borrow from them or do any other business with them.PERIOD!
Kathryn Lara
Reviews 1
HORRIBLE. They simply had to endorse a check we re...
HORRIBLE. They simply had to endorse a check we received after a claim for our roof from hurricane Irma and get it back to me. Apparently, they just send $8000 checks via regular USPS mail without any kind of tracking. TIP: Send a trackable pre-paid envelope with your claim check to ensure you will ...
M M
Reviews 1
Poor, they play games, they won't work with you.. ...
Poor, they play games, they won't work with you.. more people need to file complaints about this company with th Dividion of Banks in your states.
Sarah M
Reviews 1
HORRIBLE customer service! Waiting on the overpay...
HORRIBLE customer service! Waiting on the overpayment of our mortgage payoff for 4 months now! DO NOT work this company!
Billy Griffith
Reviews 1
They are scammers. Do not fall for their cons and...
They are scammers. Do not fall for their cons and bullying! They are not even authorized to sell or buy real estate . I went to their offices in Houstob and the building is empty. People we need to get together and sue the hell out of this phony company
Katrina Skalko
Reviews 1
Worst company to deal with! My previous home, giv...
Worst company to deal with! My previous home, given to my ex during our divorce almost EIGHT years ago, was recently foreclosed on. Selene Financial didn't notify me, yet reported that I foreclosed, though I no longer owned the house and had no financial responsibility to it. Now they won't resp...
Charmaine James
Reviews 1
I am in awe that a company this horrible is still ...
I am in awe that a company this horrible is still in business. I haven't received a mortgage statement in six months. I've called and spoken with their rude customer service, left voicemails and sent emails with no response. You would think getting a statement is something that should be straightfor...
Lom. H
Reviews 1
Worst finance company ever!!!! They don't know how...
Worst finance company ever!!!! They don't know how to do their job and they get mad if a customer complaints due to their incompetency.
Tim Denton
Reviews 1
hands down freaking horrible, am i saying this bec...
hands down freaking horrible, am i saying this because i am late on payments, not at all paid house off in 9 years and still live in it- they suck- customer service sucks- whole company does run run run run run find someone else run run run run run run run as fast as you can run now go to any other ...
Mindie Erb
Reviews 1
Selene Finance is the devil. Our mortgage was sold...
Selene Finance is the devil. Our mortgage was sold to them with out our permission. We made our house payment on time, we also like to pay 20 extra dollars to our principal which just happens to be the same amount as the late fee. They purposely held our payment past the due date for ten months in a...
Scott Sacra
Reviews 1
If I could give this company 0 stars I would. They...
If I could give this company 0 stars I would. They sold my loan to another company with no warning. I know this is common occurrence but when I called to find out how I could get a mortgage report with my history and payoff, they told me that I had to contact the new mortgage company! The new mortga...
Inmotion Consulting
Reviews 1
Very good service my aunt was working with Wells F...
Very good service my aunt was working with Wells Fargo before they transferred over to Selene. It was the best we accomplished a modification and remain happy with them
Daniel Trujillo
Reviews 1
I purposely got hung up on by somebody who did not...
I purposely got hung up on by somebody who did not want to do their job after being on hold for 10 minutes great company to have my mortgage with
Robin
Reviews 1
Selene Finance bought our mortgage company. We had...
Selene Finance bought our mortgage company. We had excellent payment history. We lost our house in the Camp Fire on November 8, 2018, we called them on November 9, 2018 They refused to speak with our insurance company regarding the total loss, they've called and harassed us since November for paymen...
Joannta Burnley
Reviews 1
I mail or overnight the payment but yet it's late....
I mail or overnight the payment but yet it's late. Sent confirmation from post office. The wouldn't accept it. I truly dislike this company
Alice Chains
Reviews 1
Escrow problems! Bank of America sold mortgages to...
Escrow problems! Bank of America sold mortgages to Selene Finance. Selene Finance in return kicked the families out in the streets! Mostly Veterans! No communication what so ever, poor customer service. Get a Lawyer! Your about to loose your home or all ready have you just don't see it! Google... Se...
Rod Pavlock
Reviews 1
I am a Real Estate Broker who has a client that ha...
I am a Real Estate Broker who has a client that has his home sold and we are ready to close. Trying to get the pay off from Selene Finance was a nightmare. The title company looked over the fees and statements on the pay off documents they got and you need a room full of attorneys to figure it out....
jessica Imperial
Reviews 1
I am not one who writes many reviews much less, ba...
I am not one who writes many reviews much less, bad reviews. However, at this point, after several bad experiences with this company,
I would give this company 1/2 star or no stars if the program would allow me to do so. This is the worst company that I have ever done business with. They continue ...
Jason Letanosky
Reviews 1
Poor customer service, and irresponsible accountin...
Poor customer service, and irresponsible accounting. We have never been late, and have paid months in advance. We paid a large sum once - with a portion to be the normal monthly payment and a larger portion to be applied to principal. They applied ALL to principal - had we not be paying months in ad...
Kevin Naderi
Reviews 1
Good Company :D
J Byers
Reviews 1
They misrepresented what we were doing on my loan ...
They misrepresented what we were doing on my loan and did not given me proper information and lied to me on the phone. Run away or refinance as quick as you can. Don't make my mistake.