Poor quality products and unresponsive customer service.
Questions about Season Sports Australia
What is Season Sports Australia?
Season Sports Australia is an Australian-owned and operated online cricket equipment store based in Tarneit, VIC 3029, that sells English Willow and Kashmir Willow bats, leather and tennis balls, junior and senior kits, helmets, pads, gloves, kitbags, shoes, and clothing. The store also stocks accessories like grips, stumps, and protective guards, plus equipment for badminton, pickleball, soccer, and volleyball. Products are organized by brands including CA, GM, MRF, SF, SG, SS, and Ton cricket bats.
What are the delivery rates and how long does shipping take?
The business offers free delivery on orders over $145 and provides a $10 discount on the first purchase. They charge a flat rate of AUD 15.00 for standard delivery Australia-wide and process orders on the next business day after receipt, lodging parcels with Australia Post from Monday to Friday excluding public holidays.
How can I place an order or get expert advice?
Customers can place orders by calling 0433 190 037 during business hours from 9:00 AM to 8:00 PM, Monday through Friday, and Saturday to Sunday from 9:00 AM to 8:00 PM. The website also allows online ordering, and the team offers free, expert advice from two passionate cricketers to help select the best gear.
What specific products are currently on sale and what are their discounted prices?
The website advertises an end-of-season sale with specific discounts, such as 36% off a New Balance DC 1070+ Cricket Bat for $515 and 25% off an MRF Chase Master Cricket Bat for $1,429. They also offer 17% off a Cougar Titan 100 Plastic Cricket Bat for $50 and 23% off a Junior Plastic Cricket Bat for $23.
What specific cricket and other sports gear does the store stock?
The store stocks a wide range of cricket gear including batting gloves, batting pads, cricket helmets, kitbags, and protective guards. They also carry badminton racquets like the Yonex Astrox Attack 9 and shuttlecocks like the Li Ning D1 Feather Shuttlecock, alongside soccer and volleyball items.
What are the terms for returns and refunds?
The business offers a 14-day, 100% money-back guarantee or exchange policy for items in new, unused condition with original packaging. If there is a manufacturing fault or a mistake from their end, they will cover the delivery charges for the return or exchange.
What are the requirements for returning an item?
To return an item, customers must include their receipt or proof of purchase and notify the company within 14 days of receiving the order. The buyer is responsible for delivery charges unless the item has a manufacturing fault or there was a mistake on the company's part.
What do recent customer reviews say about the business?
Some reviewers on Trustburn praise the good quality of cricket gears, while others complain about poor quality products and unresponsive customer service. The business currently holds a Trustburn rating of 3 out of 5 based on two reviews.
What are the recommended bat grain specifications and how are bats prepared?
The company states that there are no set rules for bat grains, but they recommend a bat with 7-9 straight grains as a good compromise between performance and durability. They also follow a specific hand-knocking process involving light sanding, oiling overnight, tapping with a light hammer, and using a heavy mallet.
How long does it take to receive customised orders?
Customised orders, such as club colour kit bags and equipment, require a minimum wait time of 2-3 weeks. The business advises customers to allow this period to ensure the products are made to their specific requirements.
Where is the business located and how can it be contacted?
The store is located at 3 Zizina Avenue, Tarneit, VIC 3029, and can be contacted via the phone number 0433 190 037 or the email address info@seasonsports.com.au. They also maintain social media presence on Facebook and Instagram.
What should a first-time customer know about promotions and guarantees?
First-time customers should note that the business offers a $10 discount on their first purchase and free delivery on orders over $145. They also provide a 14-day money-back guarantee to ensure customer satisfaction with their products.
What are the trading hours and phone order availability?
The business operates during trading hours from Monday to Friday 9am to 8pm and Saturday to Sunday 9am to 8pm. They also offer phone orders during these hours, allowing customers to provide delivery and payment details over the phone.
What is the official website of Season Sports Australia?
The official website of Season Sports Australia is seasonsports.com.au.
How is Season Sports Australia rated on Trustburn?
On Trustburn, Season Sports Australia has a rating of 3 out of 5 based on 2 reviews.
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Season Sports Australia is an Australian-owned and operated online cricket equipment store offering a wide range of cricket gear including English Willow and Kashmir Willow bats, leather and tennis balls, junior and senior cricket kits, helmets, batting and wicket keeping pads, gloves, kitbags, shoes, and clothing. The store also stocks accessories such as grips, stumps, and protective guards, as well as equipment for other sports including badminton, pickleball, soccer, and volleyball. Products are organized by brand, including CA, GM, MRF, SF, SG, SS, and Ton cricket bats. The website advertises end-of-season sales, free delivery on orders over a specified amount, and a discount on first purchases.
- Website
- seasonsports.com.au
- Phone
- +61 433 190 037
- Categories
- Retail, Sporting goods