Scranton Dodge

4 · 218 reviews
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T Lutz
Reviews 1
2020-12-25 17:36

We have used Scranton DCJR for service on both of ...

We have used Scranton DCJR for service on both of our vehicles for years now. We are usually satisfied with the work done on our vehicles but, at times, the service experience left a lot to be desired. The wait times for drop off/pick up are long and difficulty making appointments (it's not unusual ...

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Donna Grenvavage
Reviews 1
2020-12-25 05:20

It was a little less of service than I'm used to m...

It was a little less of service than I'm used to maybe because of covid they didn't even bother to wash my brand new Jeep gladiator oh well that's what you get for being a nissan family.. ken pollock nissan family always makes sure your vehicle is clean when you leave because they are proud of thei...

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George Kriete
Reviews 1
2020-12-20 21:14

We had a great experience at Scranton Dodge .

We had a great experience at Scranton Dodge .
From the first minute we met Richard Fissler, we felt at ease and comfortable, Great Customer Service!
We went there to look at one specific vehicle that was listed on their site.
We had looked at several other vehicles at other dealers in our price r...

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Nina Lopez
Reviews 1
2020-12-17 10:41

I was there when the transformer was on fire and t...

I was there when the transformer was on fire and the place was out of power they when all out to make sure my car was taken care of thank you on your service place by appointment base so they mean keep them as well thank you for that I am a please customer

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Robert Moon
Reviews 1
2020-12-08 09:29

I recently purchased a used Dodge Ram sight unseen...

I recently purchased a used Dodge Ram sight unseen (except internet pictures) from Scranton Dodge. You have to have a certain level of trust with the individual and dealership before considering a long distance car purchase. My Sales Rep, Tony Blasi, immediately made me feel at ease and throughou...

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Joe R.
Reviews 1
2020-12-06 20:15

Just stopped by to look at a few vehicles and was ...

Just stopped by to look at a few vehicles and was pleased with the service while browsing.

*Edit
Ended up purchasing a 2015 Ram 1500 Crew Cab Laramie. Was 1000% happy with everything between the service and sales people there. Would definitely deal with them again. Salesman was Richard Fisssler.

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Daniel Cabot
Reviews 1
2020-12-03 04:20

We bought a used 2008 Honda Element and after payi...

We bought a used 2008 Honda Element and after paying for the vehicle as we were leaving the dealership the passenger seat belt malfunctioned. The salesman, Jim Malley, and the used car manager agreed to pay up to $500.00 to get it fixed. We drove home to Cleveland, Ohio which is about 400 miles from...

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Pearl Yanick
Reviews 1
2020-12-01 10:19

They were great. Gave me a Jeep compass as a renta...

They were great. Gave me a Jeep compass as a rental and I love the rental. I just wish I had a better credit history and more income to buy a car like it. $800-$900 a month just my paycheck alone isn't enough. Even if I include my husband's ssi. ;(

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stephanie fraioli
Reviews 1
2020-11-26 11:30

My car experienced some engine problems while my f...

My car experienced some engine problems while my family was traveling during the holidays. The closest dealership happened to be Scranton Chrysler Dodge Jeep. And thankfully so because we received fantastic service while we were there! Clint Bendar happened to be the service agent that helped us and...

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Jane Davison
Reviews 1
2020-11-25 03:58

Terrible!!! Had money stolen out of a vehicle and ...

Terrible!!! Had money stolen out of a vehicle and of course they said they don t have security cameras where they park the cars!! It was THEIR responsibility to lock the vehicle or they have a thief working among the mechanics!! Don t go here!!!......................*Edit to the original post* ...

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Diana Luce
Reviews 1
2020-11-19 05:52

I first have to say, I have been to a lot of deale...

I first have to say, I have been to a lot of dealerships, and this has been the first time I really wanted to write a review. I saw a jeep compass on the website, and from the minute I sent my first email, till today that I drove away with the jeep, I have to say, everyone was fantastic. I want to t...

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Lauren Perry
Reviews 1
2020-11-17 03:13

Chris from Pompey Automotive Group is an absolute ...

Chris from Pompey Automotive Group is an absolute pleasure to work with! It is evident that his main goal is to take care of his clients by keeping their best interests in mind and serving as a great resource and partner. I would highly recommend working with him for any of your commercial vehicle n...

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Janet Wilson
Reviews 1
2020-11-13 08:57

Scranton Dodge service department is wonderful. Th...

Scranton Dodge service department is wonderful. They have serviced my Durango twice, once for a check engine light (a computer glitch they found) and once to replace a turn signal light bulb. Both times they fit me in on the day I called. Professional, quick, and reasonable priced. I highly recommen...

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Jamie Judge
Reviews 1
2020-10-28 00:42

Just Bought 2013 Dodge Ram 1500 love the truck but...

Just Bought 2013 Dodge Ram 1500 love the truck but had problems from the start told salesman spare tire was rusted and needed to be cleaned and painted.When I picked up truck he said tire was taken care of but didn t check at dealership because I trusted them brought home never did anything with it...

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Renae Keiper
Reviews 1
2020-10-26 13:22

Phil was extremely helpful and gave me a great fir...

Phil was extremely helpful and gave me a great first experience for buying my first car. He explained everything in great detail to a point where I really felt comfortable with the whole process. I will never choose another car dealership, I know I will be taken care of here.

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Eugene Giordano
Reviews 1
2020-10-21 18:35

Service in the front Always have a bed attitude Gu...

Service in the front Always have a bed attitude Guys in the back Are great I bought one brand new car there Never give I want the motor world The service manager quit screen Dodge And most of the guys I'm screen Dodge R up motor world I talk to a manager Name ray The but the car the same day

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Anthony Pinto
Reviews 1
2020-10-17 15:05

Very untrustworthy dealership. First the salesman....

Very untrustworthy dealership. First the salesman. They will say and do anything for a sale. Do not trust them. I left and bought elsewhere where the salesman was more accomodating. Second the service.My vehicle was brand new and under warranty. This dealership tried to say the problem was from some...

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Allen Edwards
Reviews 1
2020-10-16 06:29

The modern world says they offer good customer ser...

The modern world says they offer good customer service, but most fail due to the fact that they only care about the bottom line. Phil Santiago really does offer great customer service by going way above the call to duty. He calls to make sure we are totally satisfied with our purchases. We in tur...

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Connor Dougherty
Reviews 1
2020-09-27 19:55

Came in for a new lease. Salesman Jim O'Malley was...

Came in for a new lease. Salesman Jim O'Malley was down to earth and helpful with absolutely no discernable hidden agenda. He found me my vehicle, gave me a great deal out the gate, and had me approved within an hour. The experience was smooth from start to finish, and I couldn't ask for much more, ...

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Jason Venesky
Reviews 1
2020-09-27 14:38

I just wanted to say Clint Bednar is really great ...

I just wanted to say Clint Bednar is really great service advisor I was having a lot of problems with my Jeep renegade and he bent over backwards to help me out and he knows what he is doing he is a awesome guy so if anyone needs service done for anything go and see Clint at Scranton dodge

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NEPAMOTORHEAD
Reviews 1
2020-09-26 08:51

Just bought a 2019 Ram 2500 HD Saturday 8/15 . Thi...

Just bought a 2019 Ram 2500 HD Saturday 8/15 . This is our 5th new vehicle from Scranton dodge in 9 years . Bill Adams has always been our guy . 1000% no bs and always honest and gets it done for us thank you from Kryssi and Dave.

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jenniece gilbert
Reviews 1
2020-09-19 09:51

My friend and I visited Scranton dodge for a car s...

My friend and I visited Scranton dodge for a car she had no expectation of getting approve since her credit was below 600 however we met with phill , who was referred To as by a close friend . First of all let me say he was absolutely great . He made sure the process was stress free and easy . I wou...

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Stoshu Wiatrowski
Reviews 1
2020-09-17 13:43

For over five decades the team (family) at SDCJR h...

For over five decades the team (family) at SDCJR have faithfully served my entire family. Matt, Ray, Morgan and the rest of the folks at SDJCR take every opportunity to make sure their customers (see, family) get everything they deserve. Anybody can sell you a car, but it takes a dedicated team th...

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Vanessa Vinskofski
Reviews 1
2020-09-16 03:53

Absolutely awful service. Not once but twice. Will...

Absolutely awful service. Not once but twice. Will never ever go back or recommend anyone to them. They had my Jeep for 5 months and refused to put a transmission in it, saying they needed permission from Chrysler to do it. It takes 5 months to get an OK from Chrysler?? Pathetic.

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Jessica DeMarco
Reviews 1
2020-09-15 14:55

Unfortunately, I had another disappointing experie...

Unfortunately, I had another disappointing experience at Scranton Dodge. The worst part is every time I go there s an issue and the few times I ve gone, there are other customers needing service who report having issues and problems. I couldn t wait to start with Jeep; however, for the last year 1...

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Trish Baumann
Reviews 1
2020-09-12 19:16

Stopped in unannounced with a 2015 Jeep Cherokee F...

Stopped in unannounced with a 2015 Jeep Cherokee Fleet vehicle, the Nav screen had frozen and the 4 way flashers had come on seemed simultaneously and I was not able to correct either. I was directed to Melissa by one of the technicians. Melissa was also able to determine this particular vehicle re...

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Chris Ross
Reviews 1
2020-09-11 03:35

I personally worked John Epp and the overall exper...

I personally worked John Epp and the overall experience was smooth and hassle free. I have been to other dealerships where they continuously try to push vehicles and packages on you, not here. He took the time the to see what I really needed out of a vehicle and helped me get into a vehicle for me....

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bill frederici
Reviews 1
2020-09-08 18:27

Friendly courteous they seem to give you the best ...

Friendly courteous they seem to give you the best deal right out of the gate I bought a new truck from them single cab wasn't satisfied because I have a family couldn't really do anything with the truck besides work went back couple months later got an extended cab they really treated me well

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Cody Lane
Reviews 1
2020-09-03 19:52

Every single thing they do is wrong. Everything ab...

Every single thing they do is wrong. Everything about the place sucks. The service is horrible. They re best technician left hoses off of my air box, didn t assemble it correctly, and left bolts loose on my brand new Jeep after it blew a radiator. Just gave them a vin number because I needed a wir...

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Earl Troutt
Reviews 1
2020-09-03 14:14

Purchased truck in Oct 2014. It's New Years Eve an...

Purchased truck in Oct 2014. It's New Years Eve and I still do not have my title or license plates. Part of this is due to inspection paperwork but the letter I got today was purely the unprofessionalism of the dealership. I got a FedEx package hoping it to be my license plates instead I got a lette...

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Joe Ruddy
Reviews 1
2020-09-03 13:03

Took my 2014 Challenger in for the first oil chang...

Took my 2014 Challenger in for the first oil change to the Scranton Dodge Express Lane. As always I received excellent service. Justin handled my information and was very informative and professional. Mechanics were also very thorough. Would highly recommend using this service.

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Patricia Skotch
Reviews 1
2020-08-25 04:42

I couldn t have asked for a better experience at a...

I couldn t have asked for a better experience at a dealership. Everyone was so nice. Phil Santiago was my salesman and helped me find the perfect suv for me! I never felt pressured at all. I would definitely recommend this dealership!

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Rich Dwyer
Reviews 1
2020-08-22 12:01

Phil Santiago sold me my new Ram. He was an incred...

Phil Santiago sold me my new Ram. He was an incredibly efficient salesman and went above and beyond to help me out with my time being so limited. He had all the paperwork ready when I arrived and gave excellent service. I highly recommend Phil and Scranton Dodge if you are looking for a new vehicle....

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Hank Laboranti
Reviews 1
2020-08-22 10:21

Do not, I say, do NOT go to Scranton Dodge. The sa...

Do not, I say, do NOT go to Scranton Dodge. The salesmen are rude and don't care about your or what you're looking for, they just want the sale. The worst part is the owner, Mark. He is the rudest and most stuck up self centered car dealership owner I've ever dealt with. They treated my family like ...

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James Harder Jr.
Reviews 1
2020-08-22 06:23

Eric is very enthusiastic, I made several calls to...

Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and Eric had them e-mailed to me within five minutes. I am also in sales, I understand the commitment to customers is #1 always! Great job Eric! My wife an...

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Gina Ree
Reviews 1
2020-08-22 04:37

From the little I have worked with Sales they seem...

From the little I have worked with Sales they seem amazing. However the service department deserves less than 1 star. While sitting inside I could here multiple conversations workers were having talking bad about the customers making fun/mocking. Amy one of the customer service agents is insanely ru...

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Taisha Canada
Reviews 1
2020-08-15 02:57

I took my jeep Commander there, I had no clue what...

I took my jeep Commander there, I had no clue what was wrong with him. I was greeted by Michael Dutkiewicz, who was very professional and fun. Michael, listen to me, relayed my concerns to his team who in turn got the job done efficiently and at a respectable cost. Thank You.

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Wade Loch
Reviews 1
2020-08-12 13:18

PATHETIC! Called 2 WEEKS AGO to get a airbag recal...

PATHETIC! Called 2 WEEKS AGO to get a airbag recall done gave me the run around (vin number and recall parts number) its a airbag recall. They cant schedule me on saturday only mon thru friday 8 to 5 (i have to take a day off? Really) . They told me they dont have the parts (air bag recall parts r...

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Brittni Lipinski
Reviews 1
2020-08-09 04:24

This is the third car that I have purchases from t...

This is the third car that I have purchases from this dealership Everyone is super friendly! My salesman found a vehicle to fit all my needs . The process was quick without any hassle. I will absolutely be going back for my next vehicle . I would recommend this dealership to anyone.

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carl wagner
Reviews 1
2020-07-24 21:59

Never in my life did I deal with such a great sale...

Never in my life did I deal with such a great salesman. Chris Montagna is truly one of the best kept secrets in the car dealer world. A young gentleman that is truly an asset to Scranton Dodge.I hope they can keep him because in three years ill be in the market again, and i will only take the trip t...

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Dawna McH
Reviews 1
2020-07-22 04:24

Service Dept: I'm always hesitant when it comes t...

Service Dept: I'm always hesitant when it comes to dealerships and especially repairing my vehicle as I have not had the best experiences in the past.

I called with emergency electrical problems and spoke with Amy. Amy made sure I was scheduled for first service the following day; I was lucky e...

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Nicole M.
Reviews 1
2020-07-21 03:00

Purchased a pre-owned Honda Fit a couple weeks ago...

Purchased a pre-owned Honda Fit a couple weeks ago and am incredibly happy with the experience. My lease was coming to an end with another dealer, and I wanted to purchase a used car this time around. I wasn't looking forward to the car buying process, but this place made it easy and I never felt pu...

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Ash
Reviews 1
2020-07-18 05:52

I had an incredibly positive experience at this de...

I had an incredibly positive experience at this dealership. I worked with Bill who I feel went above and beyond to help me with a very unfortunate situation. He was patient, kind, very accommodating over the course of two days. I felt very comfortable with him as he made multiple calls and finagled ...

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Chris Simpler
Reviews 1
2020-07-12 06:55

I found myself in a position with a car that I did...

I found myself in a position with a car that I didn t need, and that I was underwater on. Jim and his team treated me very fairly and gave me the best price they could come up with, making it as painless as possible. They did this even though I was not ready to buy a car right now from them, which s...

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