What is Savéo France?
Savéo France is a computer software service designed to manage after-sales service (SAV) operations for professionals. It allows users to create, track, and close service cases whether the work is done in a workshop or on-site, with a single file from declaration to completion. The platform provides a tracking link that customers can consult themselves to check the status of their repair without contacting the provider. Savéo France offers features such as a declaration link, QR code generation, technician assignment, and pipeline monitoring for professionals.
How much does it cost to use Savéo France?
The Business plan costs €39.90 per month and the Premium plan costs €99.90 per month. Both plans are offered on a subscription basis and include a 15-day trial period. Users can start using the service without providing a credit card during the trial phase.
How does the Savéo France workflow operate from start to finish?
The process begins when a client declares their issue via a public link or a QR code displayed in the workshop. The receptionist then enters the dossier in one minute and prints a deposit slip with a tracking QR code. Technicians can view their assigned tasks in a Kanban pipeline, and clients receive automatic email notifications at every status change.
What specific features does the multi-user system include?
The software supports multi-user roles including reception, workshop, and technician. Each technician sees only the tasks relevant to them, and photos or documents can be attached to the dossier. Upon completion, a PDF intervention report is generated and sent to the client along with the final account.
Where is Savéo France based and who is the target audience?
Savéo France is located in Annecy, as indicated by the example address provided on the website. The platform is designed for professionals who handle repairs either in a workshop or on-site, managing everything from the initial contact to the final closure.
Which specific tools are available for tracking and managing repairs?
The platform includes a declaration link and QR code generation feature. Users can also access a public link to track repairs, and the system supports technician assignment and pipeline monitoring to keep operations fluid.
How does the single-file tracking system function?
The system allows for the creation of a single file that tracks the repair from declaration to completion. This includes the ability to assign technicians and monitor the pipeline, ensuring that no step is missed during the service process.
How does the QR code feature benefit the customer?
The software enables the generation of QR codes that customers can scan to view the progress of their repair in real time. This eliminates the need for customers to call and ask about the status of their device.
How does the declaration link improve the customer experience?
The platform provides a declaration link that allows clients to report issues without needing to go through the reception desk. This streamlines the initial contact and reduces the time spent on repetitive phone calls.
What does the pipeline monitoring feature do?
The system includes a pipeline monitoring feature that allows professionals to see the status of all their service cases in one place. This helps in prioritizing tasks and managing the workflow efficiently.
How are photos and documents handled within the system?
The software supports the attachment of photos and documents to each dossier. These files are archived automatically upon the closure of the repair, ensuring a complete record of the service provided.
How does the notification system work?
The platform sends automatic email notifications to clients at every change of status. This keeps the customer informed and reduces the number of inquiries they need to make to the service provider.
What is included in the final intervention report?
The system generates a PDF intervention report at the end of the repair. This report is sent to the client along with the final account, providing a comprehensive summary of the work done.
What is the official website of Savéo France?
The official website of Savéo France is saveo-france.com.
How is Savéo France rated on Trustburn?
On Trustburn, Savéo France has a rating of 4.8 out of 5 based on 4 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.