Sam swope auto group

I wish I could give Sam Swope Auto Group 0 stars. I drove an hour and a half to the dealership to look at a car that I called about the day before. When I got to the dealership about 14 hours after I called to check on the vehicle it was gone. No one from the dealership bothered to call or email me to let me know even though they had all my information. I will never buy a vehicle from them and I hope you don't either.

I bought a suburban in 2005 and was told it was 4wheel drive. I pressed them on it and asked where the buttons were to activate it and was told it was all wheel drive and would activate on its own. Uh no. When I called them back he night before my family was scheduled to leave for Florida, they said I could return it that day only. No exceptions. No vehicle for the trip AND no 4 wheel drive. Never from Swope ever again.

I recently went to Swope in Louisville and Regina Meyers helped me, the people there where very nice and I got in got the car I wanted and was right out! Great experience,
From First Time Buyer

Very pleased with my deal I got on a 2012 Mitsubishi Lancer. The sales person was helpful and the office folks were also friendly and helpful to get the deal done. I would buy another car here.

Very disappointed with this dealership!! I do not believe the management is following sales ethics that Mr. Swope would have believed in. I reviewed a vehicle on line and sent an email request for availability on April 13 at 7:30am. I received a response at 8:00am that they would contact me. I did not receive a response and I contacted a sales rep at 12:00 to confirm availability and set appointment time for after work and left my name and number. I received an email at 1:40 from another sales person offering assistance. I called my wife to go ahead and go to the dealership early at 3:00pm. When she got there the sales person told her the car had just been put on hold with a deposit and brushed her off. The only response from the manager was Sorry we did not have any confirmation that you were going to buy the car . I don t know about most people but when I put something up for sale and someone calls for an appointment to see it I give them first pass or a courtesy call to determine their intent before I sell the product to someone else. I have purchased a car from this dealership before with no issue but this has changed my mind.

Very organized and livley business with the friendliest people

Just went to the lot after I called to confirm a car was on the lot and told it was there. When I arrived it was not there. Big surprise. This has happened three times. Will not make this mistake again. Unbelievable.

Forever wishing I could give the Toyota of Louisville branch of this dealer on Dixie Hwy ZERO STARS. I was lead to believe that I could come pick up a vehicle and drive it off that lot that day. As I arrive in Louisville after my hour and a half long drive I call one of the sales managers (who I will not mention) who had my personal number as well as I had his and he informs me that the car sold days prior to my arrival even though he was sending pictures and texts to me just the day before? Fishy already right? Upset to say the least that a phone call, text, or email was not sent to me about this car telling me that it had sold... would not recommend thus auto group to my worst enemy. Especially this branch, Toyota of Louisville.

I took my car for an oil change. They said the car needed back brake pads and rotors for $700. I drove my car to Cinci and left it there so my son and 2 friends of his could put new ones on. They said the pads and rotors were fine, car did not need them. All of us wasted all that time and $ for gas and parts for nothing. Do NOT trust what they say. This is the 2nd time they lied to me about what my car needed. NEVER again, which is a shame.

Poor, I mean really, you send out a "Winter Wonderland" to win his/her Hyundai Sonatas and say check this website, unfortunately it doesn't exist except on your showroom floor. What a scam. Can't you come up with something a little more professional. Are you that desperate. I will never come to your dealership. Hope you find a couple poor saps willing to drive out and take a stab at it, my guess no one is winning except you all.