What reviewers say about Rover.com
Customer feedback on Rover.com is mixed, with many reviewers describing positive experiences such as finding reliable sitters, receiving updates and photos during bookings, and enjoying an easy-to-use website, while a notable number of reviewers report issues including limited sitter availability in their area, inconsistent communication with sitters, and frustrations with the booking or refund process.
What does Rover.com do?
Rover.com connects pet parents with pet sitters and dog walkers, offering services such as pet sitting, dog walking, in-home dog boarding, and doggy day care. The platform lets users discover, book, and manage personalized care for their dogs online.
What are the most common complaints about Rover.com?
Based on the critical reviewers, the most common complaints focus on hired sitters being unreliable or untrustworthy, with multiple reviewers describing situations where sitters failed to show up for scheduled appointments and did not provide even a courtesy call. Reviewers also reported significant difficulty collecting refunds or money owed when problems arose with a sitter.
AI-generated from reviews on this page. Verify anything important with the company directly.
Neo Sun
I recently used Rover.com to find a pet sitter and had a great experience. The website was user-friendly and I was able to find a reliable sitter quickly. The sitter provided excellent care for my pet and kept me updated throughout the booking period. I would definitely recommend Rover.com to others.
Ayan Tyagi
๐ถ I can't say enough good things about Rover.com! The user interface is intuitive and the platform offers a wide range of pet sitters to choose from. The sitter I booked was fantastic and took excellent care of my furry friend. The updates and photos provided during the booking period were greatly appreciated. Highly recommended! ๐ถ
Denise Lorenz
I had an average experience using Rover.com to find a pet sitter. While the website was easy to navigate, I found the selection of sitters to be limited in my area. Additionally, the communication with the sitter could have been better. Overall, it was an average experience.
Kaylie Hardy
I had a pretty average experience with Rover.com. The website was easy to navigate and I was able to find a suitable pet sitter without much trouble. However, I did encounter some issues with communication. The pet sitter did not respond to my messages promptly and it made me a bit anxious. Overall, I would say my experience was just average.
Jeff Mosley
๐บ I had a fantastic experience with Rover.com! The website was user-friendly and I was able to find a great pet sitter quickly. The sitter provided top-notch care for my cat and kept me updated with photos and messages. I couldn't have asked for a better experience. Highly recommended! ๐บ
Eddie Bloem
I recently used a pet sitter from rover.com and had a great experience. The process of finding a sitter was very straightforward and I appreciated the ability to read reviews and see photos before making a decision. The sitter I chose took excellent care of my pet and provided regular updates, which gave me peace of mind while I was away. I would highly recommend rover.com to other pet owners.
Ana Castano
I had an okay experience with Rover.com. The website was easy to use and I was able to find a pet sitter. However, the communication with the sitter could have been better. Overall, it was just average.
Hari Ankem
Rover.com provided a satisfactory service for finding a pet sitter. The website was easy to use and I was able to quickly find a reliable sitter. However, the communication with the sitter could have been better. Overall, I would say it was an okay experience.
Anstasios Fotopoulos
I used an online pet sitting service and had a great experience. The process was simple and I was able to quickly find a qualified sitter for my pets. The sitter provided regular updates and I felt confident that my pets were in good hands. I would recommend this service to others looking for reliable pet care.
Julie Coucoules
๐พ I absolutely love using Rover.com for finding pet sitters! It's so convenient and the sitters I've found through the platform have been amazing with my pets. I appreciate the detailed profiles and reviews that help me make informed decisions. The booking process is simple and the app is user-friendly. Highly recommended! ๐พ
J E
Rover sitters are awesome! Use code 881520 for $20 off your first service. Never expires. Can be used with any Rover sitter.
Maria Diaz
Don't use this site. Set up various appointments and people don't show. They won't even give you a courtesy call when they won't show up to let your pet out. Horrible service.
Mikerob IV
ShirleyAKnese1221 biometricaccess
A lousy website and poor service Completely impossible to collect money Impossible to collect money due to the sitter
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Get the widget for your site →About Rover.com
Rover.com connects pet parents with the nationโs largest network of loving and trustworthy pet sitters and dog walkers. Through Rover, pet parents can discover, book, and manage personalized care for their dogs, including pet sitting, dog walking, in-home dog boarding, and doggy day care. Founded on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
- Website
- rover.com
- social@rover.com
- Address
- 720 olive way
- Categories
- Consumer services