Questions about Ross Alan Design
What is Ross Alan Design?
Ross Alan Design is a Franklin, Tennessee-based company that creates made-to-order furniture and architectural elements from reclaimed American barn wood. The business specializes in century-old reclaimed lumber, offering tables, seating, statement pieces, beams, shelving, and custom cabinetry. It operates out of a showroom at 415 Duke Dr, Suite 300, and was established in 2014.
What are the starting prices for their signature tables?
The Middle Child table starts at $4,370, while The Friday Table with a brass base begins at $7,740. The Franklin Game Table Hero edition is priced starting at $21,300, and the Grateful Table – Roots Edition is listed at $16,415. These prices reflect the company's focus on high-end, custom-made pieces.
How does the design service process work?
Clients can choose from three design tiers: The First Look for $395, The Full Picture for $595, or The Maker's Package for $750. The First Look provides a single perspective view and overall dimensions, while The Maker's Package includes complete dimensional sets, elevations, and hardware specs for fabrication.
What are the return and refund policies for their products?
Exchanges or credits are available within 5 days of delivery if there is unforeseen shipping damage, but final-sale items, special orders, and installed items are excluded. Delivery fees are non-refundable unless the item has a manufacturer defect or transit damage, and the company cannot accept returns at their brick-and-mortar store.
What specific design services are offered for trade partners?
The company offers a trade portal for professionals, allowing them to apply for a trade account. Services range from concept sketches to full fabrication packages, including material takeoffs and bill of materials for comprehensive project coordination.
What is the company's history and origin story?
Ross Alan Design began in a small garage in Southern California when Ross and Georgie built their own furniture out of necessity. The first piece, the Asher Alan dresser, was handcrafted for their growing family, evolving from a single project into a nationally recognized brand rooted in heritage materials.
What are the opening hours and location details?
The showroom is located at 415 Duke Dr, Suite 300, Franklin, Tennessee 37067, and is open Monday through Friday from 08:00 to 18:00. The business is closed on Saturdays and Sundays, and appointments are required for visits.
How can customers get in touch with the company?
Clients can reach the team by calling +1 615-910-3090 or emailing info@rossalandesign.com. The company promises a response within 24 hours for any inquiries sent through their contact form.
What types of architectural elements do they create?
Beyond furniture, the company manufactures beams, cladding, pergolas, and cabinetry. Their architectural work extends from the beams overhead to the mantel anchoring the space, providing a cohesive material story from ceiling to floor.
What are the exclusions for the refund policy?
Exchanges or credits are not accepted for final-sale items, special orders, installed items, and items that have been damaged or misused by the client. The company also reserves the right to refuse returns if the item is not in as-new condition.
What are the cancellation terms for special orders?
A non-refundable 50% deposit is taken when a special order is placed. If a client cancels prior to delivery, the deposit is retained, and no delivery fee is charged for cancellations made before items ship.
What are the three main collections called?
The collections are named Heritage, Franklin, and Roots. Each collection has its own point of view on silhouette and mood, though all are made from the same century-old reclaimed barn wood material.
How does the company handle pricing and taxes?
All prices are in U.S. dollars and are subject to applicable state and local taxes. The company states that availability, prices, and delivery rates are subject to change, and they aim to provide accuracy in all information.
How can I contact Ross Alan Design?
You can reach Ross Alan Design by phone at +1 615-910-3090 or by e-mail at hello@rossalandesign.com.
What is the official website of Ross Alan Design?
The official website of Ross Alan Design is rossalandesign.com.
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Ross Alan Design makes made-to-order furniture and architectural elements from reclaimed American barn wood in Franklin, Tennessee. Its products include tables, seating, statement pieces, home goods, beams, shelving, cabinetry, cladding, and pergolas. The company also offers custom product lines, full customization, material samples, trade services, and residential and hospitality project support.
- Website
- rossalandesign.com
- Phone
- +1 615-910-3090
- Address
- 415 Duke Dr, Suite 300, Franklin, Tennessee, 37067
- Business hours
- Mon-Fri: 08:00 - 18:00, Sat-Sun: Closed
- Categories
- Furniture