Tom, the service manager, was very professional,and did a great job in replacing my pool heater and motor.I highly recommend him for pool service.I would recommend Riverbend Sandler Pools to anyone considering a pool build or needing service work done,
We experienced substantial damage to our roof and pool decking during one of the massive hail storms earlier this year. Our insurance company suggested a specific roofer act as the General Contractor for all repairs. This GC initially wanted to go with another pool contractor to tear out our deck ...
Riverbend Sandler Pools is an amazing pool building company. Everyone in the office and on the field is incredibly nice and knowledgeable. I ve enjoyed working with them and would recommend business with them.
Horrible customer service. Had them come out to service and clean our pool filter. They where great at identifying an issue and after our warranty services said they wouldn't fix the issue, we asked for them to order the part. Here we are 5 days later, called to see where we are in the part being...
Riverbend Sandler Pools did a very good job of re-plastering my pool. It made my 16-year-old pool look brand new again. The service we received was excellent, very professional, from the office staff to the skilled workers. I wouldn't hesitate to use Riverbend again or recommend them to a friend.
Like many on this app, we chose Riverbend Sandler to build our pool/hot tub. Again like many others on here the process early on was fabulous. Matt was great during the sales process. James A was terrific during the build. We were extremely happy until the end.
After filling the pool one night we n...
We hired Riverbend last year to build our pool. When compared to other companies, I'd say their designer didn't just take what we asked for and built us a plain pool. They took time and personalized it based on asking us questions and showing us pictures of what we liked and what we didn't like. Con...
Riverbend Sandler just built our pool and everyone from Alex Jarrard s design to James Antonio s project management did a fabulous job. We couldn t be happier with the pool design and build.
Our pool project finished a few months ago and we have been thoroughly impressed!! We started off with Todd who really was amazing in his creative design of our pool. His vision was completely different from what we had envisioned but when we saw his proposal we fell in LOVE!
We were so lucky to ge...
Had a pump motor for about 8 to 10 years that worked perfect. They came out and replaced it because we wanted to get a new one. The new one broke a year after they installed it, they did fix it because it was under warranty. BUT it s now been two years and it s broken again and they re wanting to...
If you are looking to build a pool ... look no further! Riverbend Sandler pools is absolutely the BEST from start to finish!! Hank did an absolutely amazing job helping us design a pool that fit with our family lifestyle. He listened to our every need and executed the pool of our dreams. Ron was phe...
The Riverbend Sandler Pools Retail Store is fantastic! Everyone is very helpful. The store is well stocked and the staff is knowledgeable. They really go the extra mile!!
This has been such a sad and disappointing experience. Riverbend continues to mess up and refuses to make things right. Their customer service is non existent and their staff is painfully unorganized. Out of everything that went wrong, one of the biggest disappointment was the unprofessional treatme...
If it is a quality,reputable company you are looking for go somewhere else.
This company has the worst customer service I have ever experienced. There is absolutely no follow thru or responsibility for the work they do.
It took over a month to get my pool clean. They kept coming up with different ...
Riverbend built our pool back in 2006 and it has been nothing but enjoyable.
I built my pool about 2 years ago and I wanted to wait some time before I posted a review. This is my second pool and I have to say that this was the absolute best experience. From working with Jason in the beginning to design the pool to working with Bert who supervised, I could not ask for a bette...
2/6/2019
Riverbend Sandler recently completed our pool - On-time and on budget. Our project manager, James Antonio, did a great job taking the plans and making them into a perfect reality. If there ever was a question or concern, James promptly get the answers I needed. The communication on the ...
We had a wonderful experience with the building of our pool & hot tub! Their architect, Todd Theriault, did a great job of designing a pool that is beautiful in our backyard & very usable! Our project manager, Cristian Guzman, was on top of everything & very patient with our questions & concerns. We...
I have not built a pool with Riverbend Sandler but I can tell you that they are one solid company. I have known Travis Bain for years and this company is built on a solid foundation.
The sales individual was FABULOUS! The site manager was HORRIBLE and all the contractors were NOT Riverbend Sandler Pool employees! The challenges we had continue now two years later to the point we are beyond irritated!
Let's start with the pool deck - they have LOTS of wonderful selections and ...
We have had a Riverbend Pool since 1991. We have had it resurfaced once which is the norm. The service department is great and the Service man that comes out Don is the best. I would not recommend any other company. Most of the employees at the retail store are helpful and friendly.
I took my Polaris in for repair and showed the young girl some things I felt were wrong. She agreed and found some I did not even know about. She repaired it and it is running better now than when it was new. This young lady knows her stuff and this will be my go to place for Polaris repairs in the...
Our family is ecstatic about the pool that has been built by this company. Our designer Todd was top notch and very accommodating to our requests. Our project manager Cristian made sure everything was communicated clearly and even afterwards made sure we were happy. Would definitely recommend to any...
They stand behind their pools even when problems arise from equipment which is outside of their control. I had continual problems with Jandy pool lighting (12 lights) which riverbend repeatedly replaced. It was a manufacturing issue, nevertheless Riverbend made good on it.
We had the most amazing experience with Riverbend Pools. One thing that impressed us about Riverbend was how well they listened and then implemented our design ideas. The resulting pool is more beautiful than we could have possibly imagined. Our designer, Matt, is a genius! Installation was flaw...
We just built a pool through Riverbend Sandler Pools and it was a great experience. JD Quinn was our sales person and Mike Estes was our project manager. Both were great to work with! JD, was very patience with us and provided a great design and great ideas to help create our pool. Riverbends, quo...
It's a gamble. We heard mixed things about them but when we originally met with them, it seemed like a good fit. Things quickly took a turn for the worse. We spent hundreds of dollars getting pumps replaced and sealed. Over the course of the summer, our pool has gone from pristine to green. Every mo...
We've had our Riverbend built pool for 3 years now and are very happy with it. The whole experience was good from start to finish. And the retail store is terrific. Thank you Riverbend!
I would like to thank everyone for their reviews, since i am looking for a company to remodeling my pool, i can skip this company. I find it tough to get a good pool remodeling company in the plano area. Even though their are some good reviews, i believe that the saleman should always be on top of...
We've had a fantastic experience with Riverbend Sandler Pools! After interviewing several companies, Josh and Mary Sandler came highly recommended by a few of our clients and friends. We interviewed them and visited their offices/showroom in Plano and immediately knew we were in the most experienced...
Ahhhh My guys are outstanding. Why!? Because they ll stand out by your pool until it s clean while your dog yells let me get him .
Other companies cant keep up.
If something is not right they ll make it right for sure. While teaching you.
Grate customer service, knowledgeable staff and fair prices.
Building a new pool, and ultimately a new backyard was a big decision for my wife and I, as it is for everyone given the investment and the journey you embark on with the company you choose. We made the right decision. Riverbend Sandler has been in the game for quite a while and has made a reputatio...
Our experience with Riverbend Sandler has been fantastic! Todd helped us design a beautiful pool and Francisco was great at checking on the progress daily and answering all of our questions promptly. I would recommend them without hesitation!
Gave me a great price on the Maytronics Dolphin pool robot!
We are going to have them build us a pool and my overall experience with them is already great. Everything was a great experience From the designer Aaron to their office staff and their showroom.
We had a great experience getting our pool built. It was great working with Jason, our design consultant as well as Francisco, our project manager.
Horrible pool building experience. Project manager couldn't have cared less about us. We had a number of problems including going without water over a weekend and another going without gas for days in the middle of winter. Each was a result of the construction. He would not answer his phone after 6 ...
Great place...store hours are incorrect. Please update! Thanks.
Customer Service is horrific. Signed up in March for weekly service and since then my pool has been cleaned twice and that was when a manager came out. After my husband and I calling every week for the last two months to complain because our pool was just as dirty when the guy left after paying $1...
First had issue with pool cleaner. Even with Dolphin. But they resolved the issue. They did more than manufacturer. Thanks
Stupendous service and integrity. I had a problem with my Intelliflo Sensor (looks like cable had been chewed through) and Jason from Riverbend Sandler Pools came out to look at it. He remedied it in a BETTER fashion than had previously existed. Jason followed up a few days later with additional ser...
I highly recommend Riverbend Sandler Pools! I've used them to build, maintain, and resurface my pool over many years! I've never had any problem with them returning a phone call, their service department has been great! Anytime I deal with Riverbend Sandler, the service and techs have been exception...
You can have the best product & do top quality work, but if your customer service is bad it stinks up the whole place. Such is the problem at Riverbend Sandler. They built my pool, have serviced my pool, but I must say if you try to contact them, they don't return your calls. You have to almost beg ...
We signed on a pool contract right before Christmas in December 2019. From dig in late March to swimming in early June, ten weeks passed and we couldn t be more thrilled with the result! From Hank Henry s design to Christian s impeccable service as our project manager, Riverbend Sandler did everythi...
Riverbend built a beautiful pool for me 12 or 13 years ago....I sold that home, and then bought it back! One of the reasons was the pool. First rate job, and it is still in good shape. Recently, I called to update some of the equipment. My Riverbend service technician, James, was MOST helpful. He su...
I have used Riverbend Sandler pools on multiple homes in Dallas. They just completed a project for me in Lakewood and I couldn t be happier. Jason O Neal was our designer and Dave Casper was our project manager. If you want a company with creative design, quality workmanship and great customer servi...
Michael M. took care of our pool in a timely manner. Great service!
Marshall Truitt was our sales rep. Marshall walked us through a complete remodel of our pool, from re-plastering the pool to replacing the deck. Riverbend had a good selection of products at their showroom and good knowledge of subcontractors that provided materials when we couldn't find the right d...
The service department is not dependable. We called for a repair, they said their turn times were 2 to 3 days, DAY 3 would have been Monday, February 3, 2014 and now we are very concerned because it is snowing/freezing in Dallas Texas and our issue is becoming worse. They are now telling me the turn...
We had a great experience with Riverbend and the entire building process. They were professional and always there to answer our questions. Francisco Ramirez was fantastic throughout. My dogs even liked him. Our designer Jason O Neal incorporated everything we were looking for as well.
2012. Received GREAT service in getting my pool equipment moved to another location in my yard. Had the heater replaced as well as the circuit board. Jason did a great job in getting everything completed in a timely manner. Am getting ready to use their service again.
Just had my 15 year old Riverbend Sandler pool updated and remodeled after 15 years of heavy use. First of all the original pool was built like a tank with no issues on construction or workmanship. We decided to update the tile, coping and plaster and give it a fresh look. The overall process was am...
I highly recommend Riverbend for any work you need to updating your pool . They built our pool 13 years ago and have never had any issues with it. Our rock water fall started leaking . Apparently , this is not uncommon. Rick at Riverbed did a super job managing the project. We now have a ...
We moved into a house with a pool built by Riverbend Sandler. The pool was completed 8 months ago and now our lights are not functioning in our pool. I called them to see if it would be covered by warranty and because we were not the original builders they would not honor the 3 year warranty on th...
Sales guy is great - we really like him. However, once the sale was made, he kind of dropped us. For three weeks, we've been somewhat in the dark about who was coming and when. I've asked specific questions and don't get answers. I've asked for the schedule and never get a call back or answer vi...
Riverbend Sandler is a wonderful pool company to work with. James was our construction lead and was always on time & communicated with us very well.
I built my pool in January 2014. It is beautiful and the experience was great! I would build with them again and have a few friends I referred that are happy.
They did an outstanding work building our pool. The designer Eric Norris came up with an excellent plan and project manager James Antonio and his team did an outstanding job making it a reality. I would definitely recommend them for your projects.
James Guice is amazing and always provides the best service. He showed up at my house on his day off yesterday just to fix the problem with my pool. What amazing service. Definitely 5 stars.
Our family loved our pool and outstanding service our salesperson gave us. Made us feel absolutely great about the purchase. However, it s the service department (manager included) that make us feel like just a number when we require service afterwards. Anything outside of under warranty issues th...
From initial contact, to working with my designer Matt, to finishing the construction phase with Ron, everything was very professional and the quality second to none. They have a stable of top notch trades that truly care about the quality of their work, not just getting the job done as fast as the...
Mr. Mark.B, Senoir Technician, extremely efficient and conscientious and fixed my swimming pool problem. He is courteous and very pleasant and went out out of his way and came to check on our pool after hours on Saturday.
Dishonest company. Poor customer service. Unprofessional business practices. If I were to build a pool again I would not choose Riverbend.
Salesman said he would call with info on the pool repair. NEVER did
We are thrilled with our new pool built by Riverbend Sandler. The company made the entire process easy for us and the end result is beautiful. James Antonio managed the entire construction process. He was great to work with and we appreciate his attention to detail and his focus on ensuring that eac...
We are so pleased and excited about our new pool from Riverbend Sandler! From the very beginning all of the staff that we had the pleasure to work with did such an amazing and professional job. We are especially grateful to our project manager Cristian Guzman who went above and beyond in all aspect...
Our pool remodel is beautiful. We were very pleased with our salesman, Marshall & our project manager, Allan. Marshall made the experience an enjoyable one. He is very knowledgeable and we love the options he chose for us. Allan was knowledgeable as well, extremely responsive to our needs as w...
I just had a very disturbing call with one your designers. Matt Hart. I understand if my yard would not be ideal for a pool but I feel like he shot it down with trying to scare me with pricing. I was not concerned with the pricing but he made sure that was a deterrent. It disturbs me because he ...
Riverbend Sandler completed our pool build in December of 2017. They were great to work with from start to finish and we are pleased with the outcome. Our designer, Erik T was very patient with us as it seemed like we had him change our design several times to get it just the way we wanted it. He...
We get excellent service with Riverbend. Their office staff is also friendly and courteous.