Generated with AI from 9 reviews on Trustburn · updated 60 days ago
Customers generally describe scenic flights over Big Bend led by a knowledgeable and friendly pilot named Marcos, with many calling the experience a highlight of their trip, though one reviewer reported a disappointing last-minute cancellation.
What are the most common complaints about Rio Aviation?
The most common complaint mentioned in the reviews is a last-minute cancellation, which one reviewer blamed on Covid and described as poor customer service.
This was the #1 thing we where looking for on our Big Bend trip and he canceled last minute and blamed Covid. I literally called him and asked if everything was still on 2 weeks before the flight and he said yes Covid isn't shutting much down here and guaranteed me he would be open. But 5 days before the flight he claimed he had "a new policy" and was very short and fast to get off the phone. He could of cared less. *If another pilot is reading this you could make a fortune by doing flight tours in Big Bend because he knows he is the only one in town and his service sucks.
My wife and I just took a 90 minute flight with Marcos over both parks and the Devil's playground. It was truly amazing scenery. Flying over such a vast space is really the only way to get a true perspective of the entire landscape. Marcos was a superb and knowledgeable pilot and guide. He also took a range of Covid measures: masks, temperature checks etc.
Our first time in a tiny plane and we were not disappointed! Marcos was great! We had to push back our flight time and he was very accommodating (we lucked out with good evening weather). The views are spectacular. Such a cool way to get a different perspective on Big Bend. Marcos is very knowledgeable about the area, it s history, and the local politics. Highly recommend this tour!
My husband and I took a one hour tour. It was a great time well worth the money our pilot/owner was very knowledgeable and friendly. My husband forgot his sunglasses in the plane and he was able to find them for him. Fantastic scenery a must do if you're in the area.
This is a must do experience. He s very knowledgeable about the area and will take you over the best parts (even Big Bend National and State Park!) This was definitely one of the best parts of our trip!
Did a 1.5 hour tour with Marcos. Great guide, showed us all the sites of the state-park and national. Amazing to see this area from the sky. He knew lots about geology, the history, and the park itself (being a former Park ranger).
In the future, you probably only need 1 hour MAX, not 1.5 hr. Price is reasonable for the amount of time in the air.