Terrible customer service. There was a typo in my ...
Terrible customer service. There was a typo in my appointment info so the employee decided to take all my info again. Never asked my name or for my phone number to look it up. He asked what was wrong with the car and when I told him he cut me off and walked away. He asked me the error code- then contradicted me and when I said I had a pic of it he said it didn't matter bc the tech would diagnose the problem. He was dismissive, rude and totally opposed to customer service. He asked me to sign a blank estimate and then said it'd be done by 5. The estimate or the work? He was unclear, impatient and accused me of yelling. It wasn't until after I left that I checked yelp - this is just how they roll. Lots of terrible reviews when it comes to service. If I actually get my car back I'll take it up the street to koons. Anywhere but here.