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3.9/ 5

Based on 11 reviews

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336%
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Questions about Revel

Based on 11 reviews, listing data and website checks ยท updated yesterday

What is Revel?

Revel is an online store based in Kharkiv, Ukraine, that sells security systems including video surveillance, video door phones, and alarms. The company also offers installation, configuration, and maintenance services for these security systems. Their catalog includes products from brands like HikVision, Dahua, Ajax, and U-Prox, catering to both residential and business needs.

What specific brands of security equipment does Revel stock?

Revel carries a wide range of security products from several major manufacturers. Their inventory includes cameras and recorders from HikVision and Dahua, as well as alarm systems and sensors from Ajax, U-Prox, and Pyronix. They also sell accessories like SD cards, PoE equipment, and various types of electric locks for access control systems.

What are the operating hours for Revel's customer support and store?

Revel operates seven days a week, from Monday through Sunday, between 8:00 AM and 8:00 PM. During these hours, customers can reach the business via phone or through their website's contact options. The team is available to assist with inquiries about products, orders, or technical support during this window.

How can a new customer start ordering from Revel?

New customers can begin by visiting the Revel website at revel.com.ua to browse their catalog of security cameras, door phones, and alarm kits. After selecting items, users can proceed to checkout where they can choose delivery options or schedule an installation service. The site supports multiple languages, including Russian and Ukrainian, to assist international buyers.

What are the main categories of services Revel provides?

Revel offers a comprehensive suite of services beyond just selling hardware. They provide installation, configuration, and ongoing maintenance for video surveillance, video door phones, and access control systems. Additionally, they specialize in mounting and maintaining alarm systems, ensuring clients have fully functional security setups.

What types of video surveillance products are available on the Revel website?

The website features a diverse selection of video surveillance equipment, including IP cameras, HD cameras, and Wi-Fi wireless cameras. Customers can choose from various styles such as bullet, dome, and PTZ cameras, as well as models with SD card recording or 4G connectivity. Options range from indoor mini cameras to outdoor street cameras designed for harsh environments.

What features are available for video door phone systems at Revel?

Revel's video door phone section includes full-HD, Wi-Fi, and IP models with features like motion recording and smartphone forwarding. They offer panels with different screen sizes, ranging from 7-inch to 10-inch displays, and options with built-in readers for access control. These systems are designed for homes, apartments, and offices, often integrating with electric locks.

What access control solutions does Revel offer for businesses?

For access control, Revel provides a variety of electronic locks and controllers compatible with different lock types, including mechanical, magnetic, and rigid locks. Their systems include biometric authentication, time tracking terminals, and smart locks that can be integrated with mobile apps. They also sell components like keypads, readers, and exit buttons for custom setups.

What alarm system brands and components can be purchased from Revel?

Revel stocks alarm systems from Ajax, U-Prox, and HikVision, along with a wide array of compatible sensors. These include motion detectors, door contacts, glass break sensors, and fire detectors. They also sell sirens, remote controls, and additional modules to expand the functionality of the alarm network.

What is the Trustburn rating and review distribution for Revel?

Revel holds a Trustburn rating of 3.9 out of 5 stars based on 11 reviews. The majority of the feedback is positive, with many 5-star and 4-star ratings praising product quality and customer service. A smaller number of 3-star reviews exist, but overall sentiment remains highly favorable among recent customers.

What do reviewers specifically praise about Revel's products and service?

Reviewers frequently highlight the top-notch quality of Revel's security products and their exceptional customer service. Many customers mention the user-friendly website, fast delivery, and reasonable prices as key advantages. The staff is often described as friendly, knowledgeable, and prompt in responding to queries, which contributes to high satisfaction levels.

How does Revel handle customer communication and support requests?

Customers can contact Revel via phone at +380504411151 or +380684411551 during business hours. The website also offers a 'call me back' feature and the ability to write directly to their messengers. This multi-channel approach ensures that inquiries are addressed efficiently, whether through voice or digital messaging platforms.

What are the primary industries and customer segments that Revel targets?

Revel primarily targets the security and investigations industry, serving both residential and commercial clients. Their product range is suitable for homes, apartments, offices, and businesses requiring access control. They cater to individuals looking for home security as well as companies needing professional-grade surveillance and alarm systems.

What are the key advantages of buying from Revel compared to other online stores?

According to the reviews, Revel stands out due to its unbeatable prices and fantastic product quality. The combination of competitive pricing with high-quality items from trusted brands like Dahua and Ajax makes it a preferred choice. Additionally, the responsive customer service and reliable delivery further enhance the shopping experience for their clients.

Where is Revel located?

Revel is based in Kharkiv, Kharkivska oblast.

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About Revel

Revel designs install, configures and maintains the security systems as well as provides online access control and management systems.