Retro Fitness

I recently joined Retro Fitness and I am extremely satisfied with my experience so far. The staff is friendly and helpful, and the facilities are always clean and well-maintained. The trainers are knowledgeable and provide great workouts. The classes are challenging and fun, and the variety of equipment is impressive. I would highly recommend Retro Fitness to anyone looking for a gym that has it all!

I absolutely love Retro Fitness! The staff is friendly and welcoming, and the facilities are always clean and well-maintained. The trainers are knowledgeable and motivating, and the classes they offer are fantastic. I've been a member for several months now and I couldn't be happier with my experience at Retro Fitness.

I absolutely love Retro Fitness! 😍 The atmosphere is amazing, and the staff is so friendly and welcoming. The facilities are always clean and well-maintained, which is important to me. The classes they offer are fantastic, with a wide variety to choose from. The trainers are knowledgeable and provide great instruction. I've been a member for several months now and I couldn't be happier with my experience at Retro Fitness!

I recently started going to a new gym and I am really impressed with Retro Fitness. The facilities are clean and well-maintained, and the staff is friendly and helpful. The trainers are knowledgeable and always willing to offer guidance and support. The classes are varied and challenging, and I love that there are options for all fitness levels. I would definitely recommend Retro Fitness to anyone looking for a great gym experience.

Retro Fitness is the best gym I've ever been to! 😊 The atmosphere is welcoming and the facilities are always clean. The staff is friendly and helpful, and the trainers are knowledgeable and motivating. The classes are fun and challenging, and there is something for everyone. I am very impressed with Retro Fitness and I highly recommend it to anyone looking to get fit and have a great time!

Retro Fitness is the best gym I've ever been to! The staff is friendly and welcoming, and the facilities are always clean and well-maintained. The trainers are knowledgeable and provide great workouts. The classes are challenging and fun, and there is something for everyone. I highly recommend Retro Fitness to anyone looking for a great gym experience.

I recently joined Retro Fitness and I am extremely happy with my decision. The staff is friendly and helpful, and the facilities are always clean and well-maintained. The trainers are knowledgeable and motivating, and they provide great workouts. The classes they offer are varied and there is something for everyone. I would highly recommend Retro Fitness to anyone looking for a gym that has it all!

Retro Fitness is amazing! 😊 The staff is friendly and helpful, and the facilities are always clean and well-maintained. The trainers are knowledgeable and provide great workouts. The classes are fun and challenging, and I always leave feeling accomplished. I highly recommend Retro Fitness to anyone looking for a great gym experience!

I absolutely love going to Retro Fitness! 😍 The staff is friendly and welcoming, and the facilities are always clean and well-maintained. The classes they offer are fantastic and the trainers are knowledgeable and motivating. I've been a member for a few months now and I couldn't be happier with my experience. I highly recommend Retro Fitness to anyone looking for a great gym.

I recently joined a local gym and I have to say that Retro Fitness is by far the best gym I have ever been to. The facilities are clean and well-equipped, and the staff is friendly and helpful. The trainers are knowledgeable and are always available to offer guidance and support. The classes offered are diverse and cater to all fitness levels. I am really enjoying my time at Retro Fitness and would highly recommend it to others.

I have been going to Retro Fitness for a few months now and I am really impressed with the facilities and the staff. The gym is always clean and well-maintained, and the equipment is top-notch. The trainers are knowledgeable and friendly, and they are always available to help and answer any questions I have. The classes offered are great, with a wide variety of options to choose from. Overall, I would rate Retro Fitness as excellent and I highly recommend it to anyone looking for a great gym experience.

I have been going to Retro Fitness for a little over a year now and I am extremely happy with my experience. The staff is friendly and knowledgeable, and they always go above and beyond to make sure I have everything I need for a great workout. The equipment is top-notch and the facilities are always clean and well-maintained. The classes are challenging and fun, and the trainers are amazing. I highly recommend Retro Fitness to anyone looking for a gym that has it all!

I am writing to formally lodge a complaint regarding a serious incident that occurred today at Retro Fitness in Glendale, NY. My client, Daniel DeLuise, who is autistic, sustained a significant head injury during a personal training session and was subsequently sent home without proper medical evaluation, leading to him passing out on his way to the hospital. The trainer assigned to Daniel, Ratta, was unaware of Daniel’s autism and specific medical needs. He overworked Daniel without breaks or adequate hydration, which caused Daniel to collapse in the gym. After the fall, Ratta failed to call 911 or seek immediate medical attention for a potential head trauma. Instead, he sent Daniel home with his aide in 80-degree weather. Daniel lost consciousness during the transit and is currently on his way to New York Presbyterian Hospital in Flushing. It is alarming that the trainer could not discern an emergency, especially since Daniel’s autism and guardianship status were explicitly communicated to the General Manager, Alexandria, during our extensive discussions about his care. A personal trainer should be knowledgeable about protocols for clients with medical compromises or autism, yet here we saw a failure to act appropriately. The aide accompanying Daniel is a home health provider skilled in daily living tasks, not a medical professional capable of judging his fitness to leave after a head injury. Given this incident, I am requesting an immediate investigation into Retro Fitness’s protocols for handling injuries. I also demand the contact information for the Regional Director. As Daniel has been unable to use his personal training for the entire month of May due to this injury, I request a refund for the month’s fees, cancellation of today’s session, and my membership cancellation. Please call me at 718-926-6166 with an update. Yvonne Murphy MA Guardian

I am writing to file a formal complaint regarding a serious incident at the Retro Fitness location in Glendale, NY (65-45 Otto Rd). My ward, Daniel DeLuise, suffered a head injury today during a private training session with a trainer named Ratta. Despite being clearly informed of Daniel’s autism and medical needs by the general manager, Alexandria, Ratta was unaware of Daniel’s condition and overworked him without ensuring he stayed hydrated. As a result, Daniel collapsed and struck his head in the gym. Shockingly, the trainer did not call for medical attention or seek help on-site. Instead, he simply sent Daniel home with his aide, who is a home health care worker responsible for daily living tasks, not an emergency medical responder. Given the heat outside, Daniel passed out again in the car and is currently en route to New York Presbyterian Hospital in Flushing via ambulance. I had personally arranged and paid for these sessions after extensive conversations with management about Daniel’s guardianship and limitations. It is unacceptable that the staff failed to recognize a medical emergency and follow proper protocol. A 911 call should have been standard procedure for a medically compromised client with such a significant injury. I demand an immediate investigation into your injury handling protocols. Please provide the regional director’s contact information. Furthermore, I expect a full refund for this month’s training services, which Daniel could not utilize, and I would like to cancel my membership immediately. I also want to clarify that I will not be paying for today’s session. Please call me at 718-926-6166 with an update. Yvonne Murphy, MA Guardian

Retro Fitness in Bear is a total nightmare. I wish I could give them zero stars. The management is incompetent and constantly changes the rules, making it impossible to keep track. There is serious turnover with trainers coming and going, and the owner seems miserable to work under. Also, be very careful with your bill—it’s easy to get charged for things you don’t expect.

If zero were an option, I’d choose it. The management at Retro Fitness in Bear is frustratingly inconsistent, constantly changing things up without warning. There’s high turnover among the trainers, and the owner seems difficult to work with. Also, be very careful when reviewing your statements, as billing errors are common.

I had a terrible experience with Mark, an associate at Retro Fitness in New City. Despite having proof that my cancellation notice was sent to ABC Financial two months before my contract ended, I’m still being bombarded with harassing calls and texts claiming I’m behind on payments. The staff was incredibly rude, and I was even hung up on. Mark needs to be held accountable for this lack of customer service. If this isn’t resolved promptly, I’ll be taking further action.

Absolutely terrible experience at the Retro Fitness in New City. Mark, the staff member I dealt with, was incredibly rude and dismissive. Despite having proof that my cancellation notice was received by ABC Financial two months before my contract ended, they still charged me in full and have since bombarded me with harassing texts and emails claiming I owe money. I demand that Mark be let go for his poor customer service; being hung up on and treated with such hostility is unacceptable. If this isn’t resolved promptly, I will be taking legal action.

I’ve been a member at Retro Fitness in Bear, DE, for about a year and a half. Lately, the maintenance issues have been really noticeable. A cable machine has been stuck in “stand-up” mode and out of commission for the last two months, and without proper clips on the others, I’m constantly switching them around. To top it off, the main cable station had a unit down today as well. The biggest annoyance, though, is that the TVs on all the cardio equipment have been dead for three or four weeks. For a gym that’s this new and charging these membership fees, that’s unacceptable. On top of that, management is rarely visible. I’d like to see these problems fixed, or I’ll be canceling my membership.

After 18 months at Retro Fitness in Bear, I’m losing patience. The maintenance issues are piling up: a cable machine has been out of commission for weeks, another lacks clips forcing me to hunt for replacements, and today even the main station had a dead unit. To make matters worse, the cardio TV screens have been dead for a month. For the premium dues we pay, a facility this new should be better maintained. On top of that, management is rarely around to see these problems. If these fixes don’t happen soon, I’ll be canceling for cause.

To whom it may concern, I’m writing to share my frustration with the Retro Fitness location in Bear, DE. My fiancée and I joined during a zero-registration-fee promotion in the fall. Shortly after, I noticed an unauthorized $10 charge on my card, but since it was a small amount, we decided to let it slide. My fiancée tried calling to get answers, but she was repeatedly told the manager wasn’t available until 4:30 AM. I used my key tag for four consecutive months—October 28th, November 4th, November 23rd, and December 13th—without any issues. However, in February, I received a collection notice for over $300. It turned out my bank card had expired, which I only realized when the larger charge hit. I don’t mind paying for the months I actually attended, but I do mind that they didn’t contact me despite my active usage. Instead of resolving the billing error, they sent it to collections. When I spoke with manager Jessica, she shifted blame to other employees and was dismissive. She claimed emails were sent, but I checked my inbox and the only messages from Retro Fitness were about purchasing t-shirts or smoothies. When I mentioned that my fiancée might leave because of this poor service, her response was, “Well, she will still have to pay for 60 days,” with no attempt to fix the situation. My fiancée noted that the previous manager, Britney, would have handled this much better before it escalated to corporate. I appreciate your time and hope we can resolve this matter soon. Brian Goehring

Dear Management, I’m Brian Goehring from Bear, and I’m writing to share my frustrating experience with Retro Fitness. My fiancée recommended joining during a zero-fee promotion back in the fall, and we were initially happy. However, things went downhill quickly. For reasons unclear to us, I was charged a mysterious $10 fee that wasn’t pointed out until I reviewed my billing. When my fiancée tried to get answers, staff kept saying the manager, Britney, was unavailable because her shift ended at 4:30 AM. Since it was a small amount, we let it slide. The real issue arose in February when a collection notice for over $300 arrived. It turned out my bank card had expired. Given the low monthly cost of $19.99, I barely noticed the charge going through, which I would likely have avoided if the amount had been larger. I was willing to pay for the months in question, but the handling of the situation was poor. I had successfully used my tag for sign-ins on October 28, November 4, November 23, and December 13, yet the problem was simply escalated to collections without any prior contact from the gym. When I spoke with the current manager, Jessica, the customer service was lacking. She shifted blame to other employees and then to me, offering little empathy. She claimed emails had been sent, but my records show they were mostly about merchandise like t-shirts and smoothies, not billing issues. When I mentioned that my fiancée might leave due to this hassle, her response was dismissive: “well she will still have to pay for 60 days.” There was no effort to resolve the situation amicably. My fiancée noted that the former manager, Britney, would have handled this long before it reached corporate. I appreciate your time in reviewing this matter and hope we can find a fair resolution.

Retro Fitness in Bear was a total disappointment. I’m giving this place one star because my experience was awful. The front desk staff were all young and seemed inexperienced. They were constantly chatting among themselves and acted like I was bothering them whenever I asked a question. When I tried to cancel my membership, I was told I had to wait until my one-year anniversary. Then, when I called to sort it out, they claimed I owed another month’s payment. I wouldn’t recommend this gym to anyone.

Absolutely hated my time at Retro Fitness in Bear. The front desk staff seemed incredibly young and inexperienced, spending more time chatting among themselves than helping members. When I actually tried to ask a question, they made me feel like I was interrupting them. Now I’m trying to cancel my membership, but they’re making me wait until my one-year anniversary and even claiming I owe another month’s fee on top of it. I wouldn’t recommend this place to anyone.

As an exercise physiologist, I was a dedicated member of Retro Fitness located on Welsh Road in Northeast Philadelphia. It was quite a shock when the location shut down unexpectedly on February 28, 2019, leaving many of us scrambling for alternatives. While the corporate directive was to move to the Franklin Mills branch, it begs the question: why not leverage local expertise? As a former member who had just canceled my membership right before the closure, I am uniquely positioned to understand what went wrong. I have the specific insight needed to reopen the Welsh Road site and run it effectively for the corporation. I would love the opportunity to prove I can turn this location into a premier workout destination. You can reach me at 267-438-3526.

As an exercise physiologist, I was a dedicated member of Retro Fitness on Welsh Rd in Northeast Philadelphia. It came as a shock when the location closed suddenly today, February 28, 2019, leaving many of us scrambling for a new routine. While I appreciate the suggestion to visit the Franklin Mills location, I believe I have a unique perspective on how this specific branch could thrive. Since I just canceled my membership due to the closure, I am essentially a former member with fresh insight. I would love the opportunity to manage the Welsh Rd site, demonstrating that it can become an excellent fitness hub under new leadership. Feel free to reach out at 267-438-3526 to discuss this further.

I’ve been a member at Retro Fitness in Bear, DE, for over a decade, and the decline is palpable. The location is essentially run by teenagers because the two official managers are rarely on-site. It’s frustrating to see the state of the facility—dirt is everywhere, and equipment sits broken for weeks on end. The person currently managing operations feels like a kid in charge, which is a disgrace to the brand. This has been going on for years, causing a steady exodus of members who are tired of the neglect. While the front-line staff does their best, the managerial failure is the real issue. As a sheriff with 30 years in the fitness industry, I expect better. I’m packing my bag soon unless someone with actual competence takes the reins.

I’ve been a member at Retro Fitness in Bear, DE, for a while now, and my experience has been less than ideal. The management presence is practically non-existent, often leaving younger staff to run the floor on their own. Maintenance issues linger for weeks, and the place doesn’t always feel well-kept. While the regular staff members do their best, the leadership has let standards slip, leading many members to leave. As someone with three decades in the fitness industry, I expect better oversight. I’d appreciate a response to this feedback as soon as possible.

I’ve been a member at Retro Fitness for four years and currently pay for two accounts. However, I’ve struggled for a year to cancel my brother Champ Osman’s membership despite following the requested steps. I even sent a letter as instructed, but I’m still being charged for him. This frustrating experience has made me want to leave as well. My membership is located at the Brooklyn branch on 1623 Flatbush Avenue, NY.

I’ve been a loyal member at Retro Fitness for four years, but my experience has been a bit of a headache. I’m currently paying for two memberships and have been trying for a full year to cancel my brother’s account without success. I followed the instructions exactly, sending in a formal cancellation letter to stop the charges, yet they are still billing me! The frustration is so high that I’m ready to cancel my own membership as well. I’m located near the Brooklyn branch on Flatbush Avenue—can someone please look into this and help me resolve the issue?

I joined Retro Fitness in Bear for personal training back in 2015. Things started off strong, but eventually, I hit a plateau and my trainer seemed distracted, often cutting sessions short or not giving me their full attention. It didn’t help that I then suffered shoulder and knee injuries that forced me to stop working out. When I asked about a refund for the unused sessions, I was told that wasn’t their policy. That lack of flexibility has really soured my experience, and I’m now dreading going to the gym. Given the situation, I’m planning to take this up with the Better Business Bureau.

I started personal training with Retro Fitness in Bear back in 2015. Initially, I was making good progress, but a shoulder and knee injury put my workouts on hold. Even before those injuries, I had hit a plateau, and my trainer would often cut sessions short or not give them my full attention. When I asked for a refund for my remaining sessions, I was told that wasn't how Retro Fitness does it. Knowing that no one is willing to work with me on this is really disheartening and makes me dread going to the gym. I’m likely going to file a complaint with the Better Business Bureau.

I gave Retro Fitness a try a few months ago, bringing my fiancée and three friends along for the ride. The experience left a sour taste in my mouth due to some seriously unprofessional behavior. While I was in the middle of a weight set at their Astoria location (32-32 49th St), a staff member approached me, completely out of the blue, and started yelling at me for having an overdue payment. I politely explained that I would head to the front desk right after finishing my set, but she wouldn't let it go and kept badgering me. The stress was so intense that I dropped the weights and actually injured my back. When I finally went to the counter to pay up and requested to speak with the manager, C.L. Island, the disrespect continued. His staff treated me poorly, and C.L. himself was quite rude. After I processed the payment, he told me he didn't need my money or my membership, essentially kicking me out. It was a very unprofessional end to a already tense situation.

I gave Retro Fitness one star. A few months ago, I signed up along with my fiancée and three friends. The incident happened on April 27, 2015, at the Astoria location (32-32 49th St), where Ehsan Bejori was managing. I was in the middle of a weightlifting set when a rude young staff member approached me, started swearing, and demanded I leave because my payment was overdue. I politely told her I would head to the front desk to pay as soon as I finished my set, but she continued to harass me. The stress and anger caused me to drop the weights and injure my back. When I finally went to the counter to pay and asked to speak with the manager, C.L. Island, his employees continued to treat me with disrespect. Mr. Island himself was extremely rude. After I processed the payment, he acted unprofessional by saying he didn’t need my money or my services and told me to leave.

I’ve been a member at Retro Fitness in Bear, and the trainers are genuinely helpful. They tailor workouts to match your stamina levels, which really works. If you want to get toned for summer, I’d recommend joining Retro Fitness. I’ve seen great results myself. They offer intense new classes and are dedicated to helping you hit your fitness goals. It’s definitely worth it to elevate your fitness level.