Red McCombs Ford

4.1 · 1778 reviews
saford.com Write a review
B
Bailey Sanders
Reviews 1
2020-10-28 13:27

Came in frustrated from my skid plate falling down...

Came in frustrated from my skid plate falling down while I was driving on the highway. The people who did my oil change (not them, different company in Austin!) they didn t put it on correctly. The team was so kind and helpful and got my skid plate screwed back in place in a matter of minutes! Great...

Read full review

C
Christina Moyer
Reviews 1
2020-10-28 05:43

Fantastic service!! I am

Fantastic service!! I am
A military service member and highly recommend coming here to take care of your Ford. I called at the last minute to see if they could service my car and Mr. Franco Williams told me to come right over. I was greeted by Mr. Williams at the front door. He looked at my car...

Read full review

M
Maya Friedman
Reviews 1
2020-10-27 09:21

LIARS

LIARS
I drove over 2 hours from Houston Texas to this dealer and they didn't even and could not find the car that they said they had. I took a day of work and they completely wasted my time!

ZERO STARS!!!

Read full review

M
Mary Ann Gurkowski
Reviews 1
2020-10-27 07:55

Initially I thought we would not come to an agreem...

Initially I thought we would not come to an agreement over the price because the manager was telling me the price that I took photos of at 8 pm the night before had changed to a higher price now at 7 pm the next day. After some discussion, he agreed to honor the internet price posted by Ford CPO s...

Read full review

C
chrissy rehahn
Reviews 1
2020-10-27 01:25

The financing was awesome, people welcoming howeve...

The financing was awesome, people welcoming however I received damage to my vehicle during detail and have not been communicated with on getting it repaired.
My sales person is hard to get a hold of and does not respond timely. I have sent numerous emails and text msgs during the purchase process ...

Read full review

K
Kathryne Short
Reviews 1
2020-10-26 20:52

Phillip is our familys' car salesman. This is the...

Phillip is our familys' car salesman. This is the second vehicle I have purchased from him and will continue to do so as long as we have drivers in our household. The wait to drive out with a new car was under 3 hours and the finance dept is second to none. I will recommend Red McCombs Ford to ever...

Read full review

J
Jim Jewell
Reviews 1
2020-10-26 18:55

I went in to drop off my vehicle for an oil change...

I went in to drop off my vehicle for an oil change. I didn t schedule ahead for an appointment and just showed up unannounced around 7:45am. The service manager quoted me a estimate and said it would take about an hour. I passed on my keys and took a seat in their waiting room and went through email...

Read full review

F
Frank Samudio Jr
Reviews 1
2020-10-26 09:03

Kasey Dean was professional, courteous, and handle...

Kasey Dean was professional, courteous, and handled all my car concerns. He followed up on the maintenance and additional items I wanted looked at. The service was all completed within an hour which was great. Thanks for taking care of me.

Read full review

F
Frank Giron
Reviews 1
2020-10-25 15:27

Warrning don't have your Vehical services at this ...

Warrning don't have your Vehical services at this location they will vandalise your vehical. I brought my vehicle her at this location and had my car serviced for a transmission flush and to have my tires reaired with nitro. When I was given the run-arounds with the services manager, I took my compl...

Read full review

E
Edward Ivey
Reviews 1
2020-10-25 10:43

Guys walk around on the phone, head-set, or smokin...

Guys walk around on the phone, head-set, or smoking no show of ambition.
They once tried to charge me for a service that was offered, I asked why and he said I'm sorry I didn't realize you had the service package after it was a scheduled appointment.
I asked for a tire rotation after my scheduled ...

Read full review

I
Israel Paz
Reviews 1
2020-10-25 07:28

Thanks to Pedro Juarez for everything , he gave me...

Thanks to Pedro Juarez for everything , he gave me the best costumer service ever. Very satisfied,they are fast, friendly, 1000% better than ford west McCombs because in that place never answer your calls, they give you appointments 1 month later and take a long time to return your car.

Read full review

J
jeff duncan
Reviews 1
2020-10-24 19:17

they were all about helping me find a vehicle, ver...

they were all about helping me find a vehicle, very helpful, great customer service. every team member I spoke with was great. but apparently after you sign the paperwork and drive off the lot, they won't return your multiple phonecalls/messages. I get it, it's a dealership.

UPDATE- I was finally...

Read full review

M
MrEsh30
Reviews 1
2020-10-23 14:55

Went in after going to three different dealerships...

Went in after going to three different dealerships. Red McCombs gave me an offer that matched Southway Ford's offer but didn't want to beat the offer. They did beat Jordan Ford and Northside Ford's offer. Joseph (Salesman) went to bat for me but his sales manger didn't want to make the deal. For $50...

Read full review

J
Juan Abitu
Reviews 1
2020-10-23 07:28

I have always had a good experience is red McCombs...

I have always had a good experience is red McCombs especially with my good frierd Dillon legates. Always friendly in person and personally takes charge of everything that I needed to make sure that I was happy with my purchase of my 2015 Mustang. Dillons devotion to a service just not does not stop ...

Read full review

F
Fonaxeagios Dynasty
Reviews 1
2020-10-22 01:54

Well I brought my car here to get serviced an whil...

Well I brought my car here to get serviced an while it was there for almost a month and half an after getting it back I'm pleased with the work done but what I'm not happy with is fact I had my brand new expensive 2 bottles of cologne stolen which is dang near 200 bucks an after calling in about thi...

Read full review

A
Anja Clay
Reviews 1
2020-10-21 15:00

Very one was nice until I purchased my vehicle!

Very one was nice until I purchased my vehicle!
After that, nobody cares anymore.
Purchased it 5 months ago, when I picked it up I looked at the car and the owner manual was missing. How can you even sell a car without it. If I wouldn t have mentioned anything, nobody would have said anything. The...

Read full review

J
JoAnn Clearwater
Reviews 1
2020-10-21 13:01

The actual buying experience was very good. Howeve...

The actual buying experience was very good. However, I referred my husband, who went in the next day and purchased a $75,000 F-250. I was told I would get a $100 referral check. My husband and I went through the "registration" process to get the referral twice. That was in October. I called several ...

Read full review

A
ardeshir barakat
Reviews 1
2020-10-21 00:01

I definitely don't recommend this place, they didn...

I definitely don't recommend this place, they didn't take care of the customers right, I took my car there to get fix but after a month n all waiting n spending money ($1600) they couldn't fix it and the worst point is that they didn't Apologize, and I had another bad experience with them , I dropp...

Read full review

J
Jered H.
Reviews 1
2020-10-20 13:48

I brought my car in for service last month. On one...

I brought my car in for service last month. On one particular issue, myself and the dealership had a disagreement on services rendered. After speaking with one of managers, this issue was promptly resolved to a mutual satisfaction. I am an active-duty servicemember and would recommend this facility ...

Read full review

A
Armando Gonzales
Reviews 1
2020-10-20 12:32

I went in looking for cash vehicle, narrowed my ch...

I went in looking for cash vehicle, narrowed my choices down to two vehicles. Angel and sales manger came back with very fair offers without haggling. Left very satisfied, plus can't beat the ONE year bumper to bumper warranty.

Read full review

B
BENESSA RUSSELL
Reviews 1
2020-10-20 06:15

Bad staff in Service. Can't accommodate you if you...

Bad staff in Service. Can't accommodate you if you live outside San Antonio. Can't even get my recall serviced.

TO: Red Mc Comb
Service Mgr. I got your request to give you a call no luck.. I have previously spoken to you on a couple of occasion about getting my auto fixed in person, and was ref...

Read full review

E
eric villa
Reviews 1
2020-10-19 14:32

Very great and smooth purchase experience, right o...

Very great and smooth purchase experience, right off the bat was greeted and treated to a very home feeling environment. Our sales person Dillion legates was very professional and never pushy with me and helped me purchase my first brand new f150 with ease! I was very pleased with the way the purcha...

Read full review

M
Megan Alcala
Reviews 1
2020-10-18 09:34

The staff is awesome! I use to take my car in to J...

The staff is awesome! I use to take my car in to Josh at the service department but he recently moved to Quick Lane. When I went back to take my car in, Ernest was there to help me out. He was great! Ernest was always there to answer my questions and kept me updated the whole time. He was very atten...

Read full review

L
Lucas H
Reviews 1
2020-10-17 20:05

While it was a scheduled repair, it took longer th...

While it was a scheduled repair, it took longer than anticipated, as the technicians came across something that yet to be seen. Other than that, I am fully satisfied with the services rendered by the tepair division of Red McCombs Ford.

Read full review

B
Brittaney Nores
Reviews 1
2020-10-17 18:37

STAY FAR AWAY! -I usually don t complain, nor do I...

STAY FAR AWAY! -I usually don t complain, nor do I EVER write reviews, but I wish someone would have told us this, so I am sharing. We purchased our vehicle 2.5 years ago and it s been a nightmare since day 1.

Where to start? Maybe the salesman who tried to shame us for buying such an expensive p...

Read full review

V
victor casares
Reviews 1
2020-10-16 19:41

I would really like to take a minuet to thank my s...

I would really like to take a minuet to thank my sales rep (David Gonzalez)and his manger to going above and beyond to make my experience much better. All of my needs were met and they did all they could do to have my business. I will not referr any one else but red mucombes to my friends and family...

Read full review

A
Amanda Fox
Reviews 1
2020-10-16 17:17

My parents are an elderly couple who Jose Zavala.....

My parents are an elderly couple who Jose Zavala..."

My parents are an elderly couple who Jose Zavala (management) and their team took advantage of! DON T SHOP HERE!! THEY LIE TO YOU!!!! My parents started shopping for a new vehicle, and were told the Ford Edge they test drove was the only certif...

Read full review

C
Carl Myers
Reviews 1
2020-10-16 12:21

Whenever I come in for an appointment or as a walk...

Whenever I come in for an appointment or as a walk-in, the service department is always courteous and polite. I've never had a bad experience. Even if the service is going to take longer than expected, the department does not fail to communicate that. Everything is handled in a professional and poli...

Read full review

Z
Zilla Crow
Reviews 1
2020-10-15 14:23

Just be really careful, I bought a used Tundra fro...

Just be really careful, I bought a used Tundra from the used car lot. Had the truck a couple months and had a dead battery within a couple months, suspension issues, and they used tried to "mask" the multiple stains inside the interior. Integrity should be questioned.

Read full review

C
Claire Trevino
Reviews 1
2020-10-15 12:50

I m not sure whether If I should even rate a star....

I m not sure whether If I should even rate a star. I have never had a problem with Red McCombs Ford until now I bring in my truck to get fix but when I ask about a rental everything changes I am spending $4,600 on what I need done to my truck plus getting a rental from them like a service car I woul...

Read full review

C
Chris Corbett
Reviews 1
2020-10-15 02:49

On 2/4/2015, I took my 2011 Ford Edge in because t...

On 2/4/2015, I took my 2011 Ford Edge in because the turn signal multi switch was broken. This a fancy name for the turn signal. I knew exactly what was wrong, because it had happened exactly a year and 13,000 miles ago which apparently isn't covered by warranty. Of course I told the service rep...

Read full review

N
Nina Neumeyer
Reviews 1
2020-10-14 23:17

Between Trel, Jessica, and Hector...it was probabl...

Between Trel, Jessica, and Hector...it was probably my best car buying experience. The only hold up was my bank...apparently underwriters had the day off. They came in low on the trade at first, but fixed it quickly during round two with the mysterious place they go to negotiate on your behalf. I...

Read full review

A
Amee Martin
Reviews 1
2020-10-14 15:33

I did not purchase my vehicle here. I wish, that I...

I did not purchase my vehicle here. I wish, that I had. Everyone was very helpful, knowledgeable, and professional that I spoke with here. I took my car in for service and they were able to fix a minor issue within 2 days. I want to say thank you, to Victor Lacourse. He was very helpful and was able...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn