Based on 9 reviews
RAX is a Bulgarian cloud and hosting provider operating a Tier 4 data center in Sofia at Equinix SOF1, with additional Virtual Data Centers in London, Paris, and Vienna. They offer public, private, and hybrid cloud services, dedicated servers, web hosting, and colocation solutions. The company is a certified VMware VSPP and a Local Internet Registry (LIR) member of RIPE. They have been operating since 2000.
The Trustburn rating is 4 out of 5 stars based on 9 reviews. The rating split shows a mix of experiences: three reviewers gave 3 stars citing slow website loading times and unresponsive customer service, while six reviewers gave 4 or 5 stars praising the user-friendly website and helpful support teams.
RAX offers a wide range of services including Public Cloud Servers, Private Clouds, Hybrid Cloud environments, and Bare-Metal Dedicated Servers. For web hosting, they provide Self-Managed options on SAN storage, Managed Websites with system administration, and Fully-Managed WordPress hosting. They also offer Reseller Hosting for developers and web designers who want to focus on business logic.
A first-time customer should know that RAX provides both self-managed and fully managed hosting options. For those needing high performance, they offer servers on Fault-Tolerant storage area networks (SAN) with SATA or SSD storage. They also provide a Web Application Firewall for proactive protection against malicious traffic and advanced vulnerability scans.
The process for getting started involves selecting the desired service type, such as Public Cloud, Private Cloud, or Dedicated Servers. Customers can choose specific configurations like vCPU, vRAM, and storage types. For colocation, they offer single server options in 1U, 2U, 3U, or 4U rack units with redundant power feeds and European peering.
RAX is designed for businesses of various sizes, from smaller and medium businesses needing private clouds to larger entities requiring hybrid IT environments. They also cater to web designers and developers through their Reseller Hosting option. The company targets anyone looking for reliable web hosting with 24/7 server-side support and high-performance infrastructure.
According to the website, RAX differentiates itself by offering a Hybrid Cloud environment that connects workplaces and office operations into a single IT ecosystem. They also emphasize their Private Clouds being well-protected with security policies specifically designed for every customer, ensuring tailored protection rather than generic solutions.
Common complaints from recent reviews include slow website loading times and a lack of responsiveness from customer service teams. Some users noted that inquiries were not answered promptly and information provided was sometimes inaccurate. These issues were highlighted by three out of nine reviewers.
Positive feedback highlights the user-friendly and intuitive nature of the website, with many reviewers finding it easy to navigate. The customer support team is frequently praised for being helpful in addressing queries and handling inquiries efficiently. Six out of nine reviewers expressed satisfaction with these aspects.
DataCenterJournal notes that RAX operates a data center in Sofia with a building footprint of 12,927 sq ft. PRLog mentions that RAX announced business continuity cloud server hosting to manage infrastructure interruptions. These external sources confirm their focus on robust infrastructure and continuity planning.
Customers can contact RAX via the phone number 35970045888 or through their 24/7 Remote NOC located at 5 G.M. Dimitrov Str., Floor 2, Office 5, Plovdiv. They also provide support tickets for hosting and domain registration issues, ensuring multiple channels for communication.
RAX offers a variety of web security features including SSL certificates ranging from Domain Validation to Extended Validation (Green Bar) and WildCard SSL. They also provide a Web Application Firewall that proactively protects websites from malicious traffic, along with automatic malware removal and advanced vulnerability scans.
RAX is located at жк Дружба 1 10, Sofia, Sofia City Province.
The official website of RAX is rax.bg.
RAX has official profiles on Facebook.
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I had an average experience with RAX. The website was easy to navigate, but the customer service was lacking. They took a long time to respond to my inquiries and didn't provide accurate information. Overall, I expected more from them.
RAX is absolutely amazing! 😄 Their website is so user-friendly and their customer service is top-notch. I had a great experience with them and will definitely be recommending them to all my friends. 👏
I had a good experience with RAX. The website was user-friendly and they offered a wide range of services. Their customer support team was also helpful in addressing my queries. Overall, I'm satisfied with their service.
RAX is simply outstanding! 🌟 The website is easy to use and their customer service is superb. They handled all my inquiries promptly and efficiently. I highly recommend RAX to anyone looking for reliable services. 👍
The service provided by RAX was exceptional. They were very responsive to all my queries and provided me with accurate information. The website is easy to use, and their customer support is unmatched. Highly recommend!
RAX is absolutely fantastic! 🌟 Their website is top-notch and the customer service is outstanding. The team is always friendly and ready to assist with any issues or inquiries. I am very impressed and happy with their service. 👍
I had a mixed experience with RAX. The website design was clean and modern, however, the loading time was quite slow. It took forever to load some pages, which was frustrating. I hope they can improve this issue.
I had a subpar experience with RAX. While the website was functional, the customer service left much to be desired. They weren't responsive and didn't solve my issues adequately. I expected better from them.
Their website is user-friendly and intuitive. I found everything I needed without any hassle. The support team was also helpful in answering my questions. I would recommend RAX to anyone looking for a reliable company.
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Cloud services - Public Clouds, Hosted Private Cloud and Hybrid IT environments based on VMware Cloud computing platform. RAX is a certified VMware VSPP. The company's main infrastructure is located in a Tier 4 telecommunication facility in Sofia, Bulgaria owned by Equinix. The also company operates Virtual Data Centers in London, Paris & Vienna. RAX is a Local Internet Registry (LIR) and a member of RIPE.