Based on 12 reviews
Raptical ltd is a family-owned collectibles business established in 1999 in Europe and relocated to Australia in 2017. They specialize in rare, antique, and collectable items including coins, banknotes, postage stamps, and vintage audio equipment. The company operates from North Lakes, Queensland, and serves collectors worldwide through their website raptical.com.
Their inventory includes over 24,000 collectable spoons, 74 coins, and 49 postage stamps. They also sell collectable bars, matchbooks, and photo equipment. Specific collections mentioned include the Stuart Collection, Galaxy Collection, and Swann and Hudson series.
Cleaning depends on the product type and collectible standards. For example, some silver-plated spoons may be gently cleaned by professionals, and vintage audio or photo equipment may be restored. However, circulated banknotes, coins, and postage stamps are not cleaned to preserve their condition.
Customers must contact the team within 14 days of receiving an item to arrange a return or exchange. A 20% restocking fee may apply, and the buyer is responsible for return postage. Returns are sent to their address in North Lakes, Queensland.
Postage fees vary depending on the parcel's weight, dimensions, and destination address. Shipping costs are automatically calculated and displayed on the Cart and Checkout pages. Orders are typically dispatched within 2 business days using Standard Australia Post mail service.
To get a better price for bulk orders, customers can fill their cart and reach out to the team before proceeding to checkout. Alternatively, they can contact the business directly to arrange a specific quantity deal.
All products are stated to be 100% genuine, not fake, not replicas, and not artificially aged. Nearly all items come from private collections, ensuring authenticity for serious collectors.
Most photos displayed are of the actual products, but a representative image may be used if clearly noted in the description. Minor differences in color and dimensions may occur due to photographic lighting, screen variations, or the nature of vintage collectibles.
Customers can reach the team by calling +61 478792555 or by using the contact form on their website. The business encourages customers to use the contact form or give a call if they have any questions.
Recent reviews from 2022 and 2023 highlight exceptional customer service, friendly and helpful staff, and high-quality products. Many customers note that the team is responsive, knowledgeable, and goes above and beyond to ensure satisfaction.
The business holds a Trustburn rating of 4.2 out of 5 from 12 reviews. The reviews are recent, with the latest dated in November 2023, and the majority are positive, though some mention satisfactory rather than exceptional experiences.
Reviewers often ask if items are cleaned, and the answer is that it depends on the type. Another common concern is whether the website photos match the actual item, which is addressed by noting that most photos are of the actual products.
Customers browse categories like Collectable Bars or Coin Sets, add items to the basket, and proceed to checkout where shipping is calculated. They can then contact the team for quantity deals before finalizing the purchase.
The business is located at 92 Ravensbourne Crescent, North Lakes, Queensland 4509 Australia. They were established in Europe in 1999 and moved to Australia in 2017, serving a global customer base.
Raptical ltd has official profiles on Linkedin.
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๐ Great experience with Raptical ltd! I ordered a product from their website, and it arrived on time. The product is of high quality and exactly what I was expecting. The team at Raptical was very helpful and provided excellent customer service. I will definitely be ordering from Raptical again in the future!
I recently purchased a product from Raptical ltd, and I am satisfied with my purchase. The product arrived on time and was of good quality. The customer service I received was also satisfactory. Overall, I had a positive experience with Raptical ltd.
I recently purchased a product from raptical.com, and I am extremely happy with my purchase. The product arrived quickly and was exactly as described on the website. I was particularly impressed with the customer service I received. The team at Raptical was friendly and helpful, and they promptly answered all of my questions. I highly recommend shopping at raptical.com for their great products and excellent customer service.
I have been a customer of Raptical ltd for several years now, and I am always impressed with the quality of their products. The team at Raptical is friendly, helpful, and dedicated to providing excellent customer service. I highly recommend Raptical ltd to anyone in need of high-quality products.
Raptical ltd is a great company that offers high-quality products. I have been a customer for a while, and I have never been disappointed with any purchase I have made from them. The customer service is excellent, and the team is always willing to assist. I highly recommend Raptical ltd to anyone in search of great products and outstanding service.
๐ I had a great experience with Raptical ltd. The customer service was exceptional, and the team was very responsive to my inquiries. The product I purchased was of high quality, and it arrived on time. I would definitely recommend Raptical ltd to others.
Raptical ltd is an amazing company with exceptional products. I have been a customer for several years now, and I have always been impressed with the quality of their products. Their customer service is top-notch, and they always go above and beyond to ensure their customers are satisfied. I highly recommend Raptical ltd to anyone looking for high-quality products and excellent service.
I recently made a purchase from raptical.com, and I am very pleased with my experience. The website is easy to navigate, and the checkout process was smooth. The product arrived quickly and was exactly as described. I would definitely recommend raptical.com to others.
I couldn't be happier with my experience with Raptical ltd. The team at Raptical was very helpful and provided excellent customer service. The product I purchased from them exceeded my expectations, and I will definitely be a returning customer. I highly recommend Raptical ltd to anyone looking for high-quality products and great service.
I recently made a purchase from raptical.com, and I am happy with my experience. The product I purchased was of good quality, and it arrived in a timely manner. The customer service I received was also satisfactory. I would consider shopping with raptical.com again.
I have been a customer of Raptical ltd for several years now, and I have always been impressed with their exceptional service. The team at Raptical is knowledgeable, friendly, and responsive. They go above and beyond to ensure that their customers are satisfied with their products. The quality of their products is outstanding, and I have never been disappointed with any purchase I have made from them. I highly recommend Raptical ltd to anyone looking for high-quality products and excellent customer service.
๐ I recently purchased a product from Raptical ltd, and I am extremely satisfied with my purchase. The product is of excellent quality, and the customer service I received was outstanding. The team at Raptical was very friendly and helpful. I will definitely be shopping with Raptical again in the future!
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