Questions about Rafting The Rockies
What is Rafting The Rockies?
Rafting The Rockies is operated by Kootenay River Runners Ltd. and provides guided whitewater rafting trips on three specific rivers: the Kicking Horse River in Golden, BC, the Kootenay River in Radium Hot Springs, BC, and Toby Creek in Panorama Mountain Resort, BC. The company has been offering these trips since 1976 and also supplies equipment rentals, gift cards, group bookings, and lodging accommodations for self-guided experiences.
Who is this service for and what areas does it serve?
The business caters to a wide range of experience levels, from mild to extreme whitewater, and is designed to accommodate first-time visitors as well as thrill-seekers. It serves tourists and groups located in areas throughout southeast BC and southwest Alberta, including Golden, Invermere, Radium Hot Springs, Fairmont Hot Springs, Banff, Lake Louise, and Calgary, as well as visitors from the United States and internationally.
How can a customer get started or book a trip?
Guests can book trips by calling the toll-free number 1-800-599-4399 or by filling out the contact form on their website. The company requires a release of liability waiver to be signed and witnessed by staff before participation, and children under 15 must have a parent or guardian sign the waiver for their consent.
What are the terms for cancellation and rescheduling?
All tours are subject to a 48-hour cancellation policy unless otherwise indicated on the booking confirmation. Guests can cancel or change bookings outside of this 48-hour window for a full refund or reschedule, but no changes or refunds are permitted within 48 hours of the tour time. Group bookings of 12 or more are subject to a 7-day cancellation policy instead.
What specific features and prices are included in the Toby Creek combo trip?
The Raft 'N Ride Combo trip includes a 2-hour rafting tour on Toby Creek followed by a 2.5-hour ATV tour to visit Paradise Cabin and the remnants of an early 1900s silver mine. The price for a driver is $369 (18+), while a passenger costs $230, with children aged 8-13 priced at $174.
What is the history and team structure of the company?
The company operates on three different rivers with dedicated teams of river professionals on each one to maximize the guest experience. Founding owners Daryl and Linda were the first to commercially raft the Kicking Horse River section called Portage and Shotgun, as well as the Kootenay River and Toby Creek.
What qualifications do the guides have and how is safety managed?
Guides are trained by the BC Recreational Outdoor Activities (BCROA) and are certified in swift water rescue and wilderness first aid. They update their gear regularly to ensure safety and comfort, and they provide knowledge about the rivers while keeping safety as a top priority.
What themes do several reviewers praise about the service?
Some reviewers say that the guides are personable and thoroughly experienced, such as Dean, who was praised for handling the boat well and ensuring everyone got to fully experience the rapids. Other guests noted that the staff are friendly and engaging, with safety being a clear top priority for the entire crew.
What makes this business different from competitors according to its own words?
The company highlights that it was the first to introduce adventurous travellers to the delights of whitewater rafting in Western Canada. They emphasize that they offer trips from mild to wild, ensuring there is a perfect whitewater rafting experience for any outdoor adventurer.
What languages, markets, or countries does the business serve?
The business serves markets in British Columbia, Alberta, and internationally, with a strong focus on visitors from Washington State, Idaho, and Montana. They position themselves as an easily accessible activity for those staying in the Canadian Rockies region.
How long has the business existed and how many guests has it served?
The company has been operating since 1976, marking its 50th anniversary in 2026. They have guided over 250,000 rafting guests down the Kicking Horse River, Kootenay River, and Toby Creek since their founding.
What specific products or services are offered in detail?
The website states that they offer equipment rentals for the experienced rafter and provides lodging accommodations alongside their guided trips. They also supply professional guides and equipment for all their trips, ensuring guests have everything needed for the adventure.
Where are the business locations and how can they be contacted?
The company operates out of three main locations: the Head Office in Radium Hot Springs at 4987 Hwy #93, the Adventure Centre in Panorama Mountain Resort, and the Basecamp in Golden at 2966 Kicking Horse Rd.
What is the official website of Rafting The Rockies?
The official website of Rafting The Rockies is raftingtherockies.com.
Does Rafting The Rockies have reviews on Trustburn?
Rafting The Rockies has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
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Rafting The Rockies, operated by Kootenay River Runners Ltd., provides guided whitewater rafting trips in the Canadian Rockies across three rivers: the Kicking Horse River in Golden, BC, the Kootenay River in Radium Hot Springs, BC, and Toby Creek in Panorama Mountain Resort, BC. The company has been offering rafting trips since 1976 and also provides raft and equipment rentals for self-guided trips, gift cards, group bookings, and lodging accommodations. Trips are designed to accommodate different experience levels, ranging from mild to extreme whitewater, and the company supplies equipment and professional guides. Contact details include phone numbers for Radium Hot Springs and a toll-free line, along with an address on Highway 93 in Radium, BC.
- Website
- raftingtherockies.com
- Phone
- 8005994399