Quel Tap

Quel Tap is a British filtered tap company founded in 2007 as Capital Water Services and trading as Aquataps until 2026. They supply instant boiling, chilled, sparkling, and filtered water taps to homes across the UK. The company describes itself as 'The Filtered Tap Company' and offers six waters from a single fixture.

The website states that the Quel Ultimo is a 6-in-1 tap that delivers boiling, chilled, sparkling, filtered ambient, standard hot, and standard cold water. The Quel Ultra is a 4-in-1 tap with a flexible pull-out spray, while the Quel Digital features intuitive colour-coded touch controls. The Quel Classic is a solid-brass 4-in-1 tap that provides filtered boiling and cold water alongside standard hot and cold water.

Quel Tap offers a Black Friday sale with discounts of up to £370 off on boiling water taps. The pricing for the Quel Classic starts from £424.99, the Quel Digital from £524.99, the Quel Ultra from £449.99, and the Quel Ultimo from £999.99. All prices are inclusive of VAT and may vary based on availability.

Orders placed before 12pm on Monday to Thursday are dispatched the same day for next-day delivery to the UK mainland. Orders placed Friday to Sunday are shipped on Monday for delivery the following day. Deliveries to Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man, Jersey, and Guernsey take 1-5 working days after dispatch.

Quel Tap provides a 'no-quibble' returns policy allowing customers to return unused items within 14 days of receipt for a full refund, inclusive of postage paid. Customers are responsible for the cost and risk of loss or damage when returning goods unless the item is faulty. Free delivery is included for orders over £200 to the UK mainland.

The company offers a 5-year warranty on their taps. Existing Aquataps filters, spare parts, and accessories remain fully compatible with the new Quel Tap brand. The rebrand does not affect the validity of any existing warranty coverage.

Quel Tap uses Stripe for all online payments, which encrypts card details and sends them to an acquirer bank to process the transaction. The company also offers a standard six-month filter subscription plan and mentions a 2.4 Litre boiler usage figure for running cost calculations.

The company's headquarters are located at Unit 11 Swinborne Ct, Basildon, SS13 1QA. They can be reached by phone at 01268 727 823 or by email at info@queltap.co.uk. Their support team operates Monday to Thursday from 9am to 5pm and Friday from 9am to 4pm.

Aquataps described what they made, while Quel Tap describes why they make it. The company rebranded in 2026 to better reflect their purpose of providing water that works quietly, without fuss, exactly when needed. They aim to make instant hot and fresh filtered water accessible to more homes with genuine guidance and reliable aftercare.

The company claims their taps replace the kettle, filter jug, sparkling water maker, and chiller in one single fixture. They state that their products are easy to install, reliable to use, and supported by a team with years of experience in water quality and customer care.

Quel Tap states that a 2.4 Litre boiler uses around 0.75kWh of electricity over 24 hours, which translates to roughly £71 a year in electricity costs at the Ofgem price cap of 26.11 pence per kWh. They also note that filter costs add around £112 a year on a standard six-month subscription plan.

The website mentions that the range settings on the boiler can be adjusted to reduce the temperature by 3, 5, 7, or 9 degrees before it heats up. This feature allows users to customize the heating cycle according to their preferences.

Quel Tap provides clear guidance and telephone help for customers or plumbers regarding installation. They also offer support for technical questions, filters, and maintenance through their friendly UK support team.

The company notes that their taps come complete with everything needed for installation. They emphasize that the taps are affordable, easy to install, and delivered to the customer's door by tomorrow for those who order today.

The official website of Quel Tap is queltap.co.uk.