Been hear with my vintage watch (1960's) for a service. You need to wait cuz people are busy selling and I really mean it. We have a lot of stuff going on around us but the basic idea of Watchmaking support is missing. I was asked to wait for unknown time, to just know if they had qualified people t...
I ve been a customer of Providence Diamond for a few years and have had nothing but fantastic experiences. They always have a wide range of gift options available to fit most needs. However, this year I was looking for something a little different. I wanted to have a custom ring made for my wife to ...
Excellent service, fantastic selection of silver jewelry!
Providence diamond is a family owned business that truly takes pride in customer service. I couldn t be more impressed with the professionalism and customer care I ve received from both Brandon and Joe. From the moment you enter the store you feel welcome with smiles throughout the entire store. Thi...
I was served by Jennifer at Providence Diamonds who knew a lot about Rolexes and their availabilities and their models having been in the business a long time. She answered all my questions about the pieces I wanted and others as well. I had come in with my family on vacation and the service by Jenn...
Recently purchased men's Tudor watch from Joe N. at Providence Diamond. If you are not familiar with the Tudor line, do some research. Exceptional quality and value. Walked in wearing jeans and boat shoes. Very friendly and comfortable buying experience. Joe N. was excellent. Extremely knowledgea...
my go to place when it comes to luxury and great customer service
Exceptional customer service as I was able to return an item for a full refund even after 30 days. Highly recommend. Alyse was extremely professional and I will be back as a customer.
A medical issue resulted in fingers so swollen that my engagement and wedding rings had to be cut to be removed. I was heartbroken and wondered if I would find a reputable local jeweler to repair/solder the cut rings. Did I ever! Providence Diamond did a fantastic job! My rings looked brand new and ...
Excellent experience with the quality and professional service of Lyssa
Honestly if there are any negative reviews in this bunch, I don't know how much value you should put to it.
I walked in today and had no real intention of pulling the trigger but Brandon was awesome, not hard selling and was just teaching me about a time piece brand I'd been ready to take the plu...
Nice selection and reasonable prices but they miss deadlines without a second thought and size you up based upon your appearance when you walk through the door. The staff ranges from dismissive to rude...won't be shopping there anymore.
always great customer service and great selections each and every time I go in. Providence Diamond is your One Stop Shop. Highly recommend whether your need is big or small.
First class care from the moment I and my wife entered the store. We got the advice we needed, without sales pressure. They are not afraid to hold a big inventory, especially of David Yurman jewelry and we found two pieces; one for my wife and one for myself. Thank you PVD Diamond!
We went to check out a couple of Rolex watches and we were overwhelmed with the professionalism knowledge and non pressure to buy anything
We originally spoke to Joe on the phone but we also dealt with Brandan and Dan. They could have not been more personable and it was a pleasant experience. It wa...
I have only had exceptional experiences here! The selection is excellent and the service so personal and remarkable!
Providence Diamond Co. are the best in the business. They are professional and really care for their customers wishes. They kept me informed about the piece that I was looking for. The staff was very friendly and welcoming. I can t wait to make my next purchase there again and I would recommend anyo...
Providence Diamond is the only place my husband and I will shop for jewelry and watches. The store is absolutely beautiful (if you haven t visited yet, you re missing out)! Everyone on the team is knowledgable, kind, and dedicated to providing the best customer experience. You will feel like you're ...
Shopping at Providence Diamond is always a pleasant experience. The staff is attentive and is always working to cater to your needs in order to make your purchase perfect, no matter what the occasion.
I just had my wedding ring enlarged 1.5 sizes. I was extremely nervous because it s platinum with a continuous gold inlay design, but the result was flawless. More than satisfied.
I can t believe I waited until today to write a review but I can t say enough good things about this place. I have been a customer of providence diamond for 9 months, and from the first day I sat down frazzled and wondering what to do, to my wanting to alter the engagement ring, to getting the final...
I would like to start off by saying that Melia and Jennifer deserve full credit and a five-star customer service rating , for spending their time with me. Melia was able to show some beautiful pieces to me, while Jennifer finished the sale (as Melia had customers already)
They are very knowledge...
My wife and I have had nothing but positive experiences here!
I feel proud to say that i'm part of the Providence Diamond family. I'm lucky enough to have this store in a drivable distance from my home. Brandon and Joe are extremely professional and friendly. Any time i visit this store they greet me so nicely and always ask my intention to have a cup of water...
Where to begin with Providence Diamond! They are the absolute best. Suzanne and gang always make sure their clients feel welcome, and are so accommodating! Ken is such a great asset to your PD team! Top notch customer service, they make their brides feel a part of a family, and even if you re just b...
The salesperson was wonderful. The sale fabulous. My daughter and I each bought a pair of David Yurman earrings.
Excellent service. Great staff. We are very happy with our purchase and will be doing business there in the future for our jewelry needs.
This place is sketchy and untrustworthy. I had brought a family heirloom bracelet in for an appraisal, before COVID. The woman who helped me examined my bracelet and told me it was a pretty paper weight . She told me the stones weren t real and the gold wasn t worth much. Although, she d take it ...
I'm a repeat customer now and I wouldn't think to go anywhere else! Was referred here but a friend two years ago and haven't dealt with any other jeweler since...Pretty simple, when the experience is the best, why go somewhere else! Thanks Dan and Joe!
Very friendly and professional establishment. Dan helped me with authenticating a watch and it went over smoothly. Will come back for other watch needs.
Not enough great things to say about the people at Providence Diamond. With their help, I was able to craft the most stunning engagement ring for the love of my life. The finished product somehow came out better than the dream ring I had in mind. I was initially anticipating some level of stress in ...
excellent staff..well versed and polite..wonderful selection of fine jewelry lovely store well appointed.bright and airy..top notch customer service..my only choice for all purchases and repairs
If it hadn t been for Jennifer s follow up on the jewelry I had left for repairs, I would rate Providence Diamon with a very low rating. I found the employees to be disorganized, uncommunicative & disinterested. I had heard from other people that Providence Diamond was the best in Rhode Island. I di...
It was my first time, and it was most definitely my last as well. You see, I called and was encouraged to come in as I wanted to sell some of my jewelry. Apparently, however, my Rolex is undesirable (older model), and the ring, earrings and David Yurman bracelet were only worth scrap . And most i...
Amazing experience today at Providence Diamond Company! I stopped in to speak with Joe today about a new watch purchase. He was very professional and accommodating. I am looking forward to doing business with Providence Diamond, and Joe in particular. Thank you.
Wonderful store to buy jewelry from!
Prices are very fair! Peter the owner is a great guy,
and always very receptive to any questions one may
have!
We have been buying our Jewlery there for many years, and will continue to do so.
A truly wonderful place to shop. Marc and Lisa have helped me with two watch transactions now and I couldn't be happier. They create a very welcoming environment, and all the staff at PD are fantastic! Look forward to many more watch purchases from here!
I had a great experience getting my engagement ring cleaned at Providence Diamond. The staff was very nice, and he even called me the next day to say they were expediting my cleaning due to a mistake with charging my card and printing my receipt. When picking up the ring I literally gasped because I...
Great place and they really work with you! Always a pleasure to go in and never felt rushed or pressured. The quality there is just as impeccable as their service.
Danny and staff at Providence Diamond have always gone above and beyond for me as a customer whether it was looking for gifts for holidays, jewelry and watches for myself, and repairs.
This place is incredible! Every time I go in there they treat me equally as great. The team is always very willing to help me and work with me one on one whether I need a repair on my watch or looking to purchase new pieces. It s a great atmosphere with a great selection. I will always recommend goi...
The store was a little busy when I got there, but a staff member was able to help me right away. I was warned that the jeweler was a little backed up and I might have to drop it off and come back later but he said that wouldn't be necessary and he would get it done for me. Excellent customer servi...
I worked with Brandon to purchase my Rolex Submariner. I can't recommend Providence Diamond Co. any better. Brandon made my purchase an experience. I'm very picky and he was happy to meet all of my request and even exceeding my requests. I have purchased from them before and will continue to do so. ...
HAVE BOUGHT MANYS PIECES OF JEWELRY FROM PROVIDENCE DIAMOND.
VERY GOOD SERVICE AND GREAT QUALITY.
BOTTOM LINE
THEY DO A GREAT JOB.
I ve made a few purchases from Providence Diamond (jewelry and watches) and have had great interactions every time. Even when I stop in just to look, they are very helpful and accommodating. I generally deal with Alyse and Brandon and both are fantastic to work with. I look forward to shopping there...
Friendly and knowledgeable and not pushy. They are there to make their clients satisfied and not there just to make a sale.
Jen was fantastic during my visit to Providence Diamond. She really put me at ease, and made the process painless. I had a few requests that posed some challenges, but Jen really came through and exceeded my expectations. Her follow up with me was prompt and detailed, which was important to me. I wi...
My experience at Providence Diamond could not have gone better. I was treated with nothing but respect and kindness. Daniel was quick and efficient with getting me the information I needed for an appraisal and the remainder of the staff was also extremely friendly and helpful. There is no doubt I...
Very helpful staff, would definitely recommend to anyone looking for men's/women's jewelry or timepieces.
I purchased a Tudor Black Bay GMT on 01/02/2021 and I absolutely love it. I was originally hoping to find a NEW Rolex but their stock was rather limited (as to be expected at this time of year). The staff was incredibly knowledgeable about their merchandise, especially Joe who assisted me. He was ab...
Great service! Very helpful and friendly, I would highly recommend and would be sure to go back.
Providence Diamonds was extremely accommodating and professional. They were able to give me an appointment that day. It is nice to work with a company that is family owned and local. They have a great reputation. It is so important to work with a company you can trust. I would recommend Providence D...
This is a great jewelry store whether you are looking for an expensive, one of a kind item or a simple piece to celebrate a milestone. Staff is courteous and professional. One of my favorite places.
My husband had a custom diamond and emerald eternity band made for me. As always, the staff was helpful in the creative process. The ring is gorgeous! I absolutely love it! The final price was actually lower than the original quote which was a nice surprise!
The staff at Providence Diamond is fantastic! They are attentive and ready to spend time with you to find the perfect piece. And if a piece you have bought there or elsewhere needs to be serviced they can handle it in-house.
The selection of jewelry is beautiful and all encompassing. From Rolex t...
I had a great watch buying experience here, walked in with my carhartt and camo hat and was greeted promptly and courteously with zero of that pretentious vibe other jewelers are known for. Brandon was down to earth, extremely helpful and not pushy at all. It was a pleasure dealing with him and i l...
I have called this place twice thus far during the holidays and today was my second attempt to get some help and understanding about services on a Rolex watch for my boyfriend for the holidays. The owner told me don t waste my time to come in this weekend to purchase a cleaning service gift for my
...
To begin...I AM a big watch lover.....always have been since I was very young.....and am now 64! I was in the market to expand my watch collection and somebody told me of "Providence Diamond". I must say I was BEYOND impressed ALL the way around! Easy to get to....plenty of parking.....and a SPECTAC...
Extremely knowledgeable , patient & courteous staff . If u r unhappy with repairs or sizing - they rectify without charge. Specifically with recent ring sizing - the mistake was mine not their s & they resized without charge..
Their motto seems to be customer is always right which is unheard of in ...
My husband purchased a gorgeous diamond ring as a gift for my birthday. Brandon assisted my husband with making the final decision on the ring and Danny helped with getting the sizing just right. Providence Diamond excels at customer service, which is why we return for all of our gifts or personal i...
Experience was great. Quick and easy to get my ring appraised.
I stopped in Providence Diamond in December looking for a VERY hard to get watch. I meet with Brandon, the Director of Operations. Brandon is beyond professional. The sales team here make you feel like family, even as it was my first visit to the store. This includes the owner. The store is beautifu...
Phenomenal store experience. Brandon and Alyse are the best!
Great store with fantastic customer service. If you get the opportunity to go to Blingfest, GO! A weekend full of great events and vendors
I had a great experience working with Brandon, Joe and Mark in purchasing a watch for a special occasion. Great selection and really responsive. Great service makes all the difference. I won t be going anywhere else for watch/jewelry purchases.
Thank you for bringing Jim Paon on to your team. I have done business with him many times over the past 10+ years and I want the public to know that he is the BEST jeweler I have ever dealt with. He has created and made beautiful jewelry for me. He is a goldsmith, watch repairer, etc. He REALLY kno...
Amazing staff!!! Everyone is extremely helpful and amazing!