Where do i start the office staff and receptionists are rude and to ghetto they give absolutely no help. They dont know how to do There jobs half the time the supervisors just lie to u and dont care what your issue is. Its ok for them to be late or not even show up ut you have to be ready for the...
I am giving one star becuae there are no zero stars avalible my tranpotation driver left me even he saw me standing at my front door he drove passed me 2 times for my both appoiments and then I called the this number again to let them know that he just left and so please send me another ride to come...
I got in a sticky wicket when I wrecked my car. Someone told me about this transport system. Wow. Lifesaving. Wonderful. The drivers are always on time. They are very courteous. My goodness, they arrive at 5 a.m.on time and cheery!!!!! One cannot ask for more. I am so thankful for this. We ar...
Wow. I'm coming from a Care source point of view. I've had Lyft pick me up driver was very polite. Sure your 15 min appt turns into a 3hr appt because of scheduling. I've waited on phone for 20 min. Before. Don't use them if your in a hurry. I always take a book and relax. No one has been rude to me...
Good place to work must like working with the disabled and elderly
Got picked up for my drs. Appointment an hour and 45 mins early. Got there an hour and 25 mins early. I got finished at 11 and i called for my return trip home. We wont be able to get a car out there to you until 1:45, 1:30 at the earliest.... Worst service when you send it to your supervisor to get...
Don t ever depend on provide a ride I been waiting outside in the cold a little over an hour now and my ride still has not yet shown up but yet if you sleep in and miss a ride they have no problem sending you a letter stating you could lose riding privileges up to 6 months like seriously I m now lat...
This is an agency that apparently cares little about helping others. I have utilized them through my insurance...and they are repeat offenders. Inexperienced drivers who seem not to know how to get me to and from my appointments. Lately they put me on hold and even refuse to answer calls. I had to c...
They really suck when they pick you up they take you all over the damn place then they make you late to you app then they take forever to come on so you can talk to the people to get a ride back then they make you wait forever just to get home and then again they have to pick more people up before y...
Horrible Customer service never come on time for drop off nor pick up.
Awful sometimes vans are dirty However if you do not have a wheelchair and can get in on your own in a car they send you a Lyft ride.
Very bad customer service and nobody should use them.
Horrible work environment. Management sucks. It got to the point where I would dread coming into work. They forced us to lie to clients about ETA's or why our systems were ALWAYS down. Its all about the money for these people. They literally just employ anyone. Most of the drivers are ghetto, same w...
I was on hold for almost 2 hours this is the most unprofessional place ever!!
Not good at answering the phone you will be on hold for almost an hour or even longer.My mom doesn t drive on the highways and my orthodontist office is in the Akron area so we rely on them to take us there and back home and when my appointment was over my mom was trying to get a hold of them to get...
I used to work for this company and dare I say it was the WORST job I ever worked at. The managers are horrible they mistreat their drivers and play favorites with certain drivers they like. The office personals are horrible at their jobs especially when it comes to giving the drivers the correct ...
bad customer service... the customer service representative hung up before i could even schedule my ride
This is the worst service ever! On July 11th, my mother-in-law called at 4:40pm on behalf of her brother, who suffered a stroke, to be picked up from his doctor appointment. She spoke with Grace who led her to believe that a ride would be on the way within the hour and she would receive a call 20 mi...
it is bad enough that the transportation provided is lackluster. but to choose fuel reimbursement is just as bad. one person can get you your paperwork to take to your doctor but the other can't return your reimbursement check in a timely manner. you better be sitting on a bit of cash to choose reim...
I will admit that this service was absolutely awful 4 years ago when I had to use it frequently for the pregnancy of my daughter before she passed. But using it now to get to all of my appointments now that I have my 3 month old son, it has improved A LOT. ESPECIALLY during this pandemic. This pande...
Your on hold for hours. I havnt been on bus yet i Will find out thursday.
Was told they would be here at 9:30. It s now 11 and they still have not shown up. My mother could have walked to her appointment by now. Never again. Call Uber.
They are sad and unprofessional honestly needs to be shut down they not helping nobody barely can get a ride so don't eaiwa time thinking you'll schedule a ride and ut will eowo out it won't it'll be a terrible experience
I work in a medical building that receives patients transported by provide a ride on a regular. The company has a driver that dropped a patient off at the wrong office. My office manager and the patient told the driver he did not have an appointment here. The driver walked out the door. I opened the...
The driver I had today to go to a DOCTOR'S APPOINTMENT pulled up in a car full of CIGARETTE SMOKE. The return driver took so long that I took the bus
You need to update your systems. Frequent riders should only need to give first & last name for all information to show up. Such as Doctor's office and location. I am quite sure my daughter was not the first person to go to University Hospital. It should have been auto populated just by inputting th...
I do not use provide a ride, but I work in a doctor's office any many of our patients do. Everytime I call for someone's return trip its about an hour on hold before anyone picks up the phone. I've also had experiences where people have waited for 4 to 6 hours for someone to come. I even had a handi...
By far the worst service ever wait time customer service all of the above horrific I would rather walk or catch the bus either something needs to be done or the company needs to be shut down period!!!
Driver never shows up but say they did , watched them drive by & kept going !!! told company couldnt get ahold of me !! bs sad people that dont respect their job or custmer!! ohh & said they got out of van & knocked on my door !! i said you mean they didnt blow their horn nor call but got out & knoc...
While most of the drivers are fine, it's the office personnel that really holds this company down.
They refused to schedule a trip for a day of surgery (until the day before) but when I phoned with an exact time I was needed for that surgery (...the day before) they refused to schedule it. (a sup...
Called to confirm my transportation and the lady was so rude , i told her thank you she said mhm so unprofessional stop hiring anybody
customer service hangs up on people. avoid them when you can!
late on picking me up, but still in time for my appointment. Called to get aride back, and the phone rang for over 10 minutes with no answer, Once i got home tried to call to complain, and once again no answer. Called the place that pays fro my ride and they took care of the complaint, but, i have...
They are NEVER ON TIME AND ALWAYS LATE!!! Several doctor appointments cancelled due to them not being on time. And when you call to talk to someone.... dispatching... they are nasty on the phone. They should close their doors if they can't provide the service!
I had an appointment scheduled for 1 today so I scheduled my ride for 12 I never got a call when it was close to 12 and then 30 minutes before my appointment I had to cancel and find another way I don t think I will be calling for any more services
Always extremely late picking up and dropping off patients. If you have any other option- use them. If you have no other option, accept the fact that you will never be on time. You will get 10 different excuses. You will miss important appointments- and nobody will care. Except your nurse. (wink.win...
Just know this is one of these worse services ever to get transportation from they need to do better just sad
The worst customer service representatives! They re extremely rude, highly unprofessional and in immediate need of professional training. It doesn t matter if the service is paid personally or by a third party they are still employed to deal with the public. The supervisor above one of the reps that...
Worst customer service ever they hire anybody if I could give them zero stars I would
I was picked up Monday 12/11/17 and never made it to my appt, the driver had other pick ups I was in the van for over an hour, I missed my appt so the dispatch Tiffany had driver take me home Tiffany has been nothing but helpful she resch my pick up for today 12/13/17 since I never made it to my app...
Trifling... Had an incident before I stepped in the van... Didn't even make it to my appt. Called the supervisor and been on hold for an half hour... NEVER AGAIN
I was cut-off in traffic and had to slam on my brakes by one of their drivers as she was busy car dancing on 83 heading south cutting across 3 lanes to get on 90 west yesterday morning. I wouldn't let anybody ride with these people.
This is the WORST medical transportation service. They don t even deserve one star. I had appointment today at 2:30 pm and the driver showed up at 2:30 pm. Always is an issue with provide a ride. Management they don t care. And with a sorry they think they resolved the WORST transportation service e...
All these people complaining u get free rides fom wellfare job and family servises you dont pay than y complain do somthing to better your lives..... thank u providr a ride for your services
Most of the drivers are street trugs riding behind behind the wheel of a bus.
They are unclean, untrained, disrespectful and have no clue of how to service passengers. Apparently they are dragged from the streets and turned loose on the public like fools.
Shame on you
The two times I rode with provide a ride was terrible, They had me waiting a hour for them to pick me up for my appointment. Then waiting another hour for my ride to return home. Today 11/9/17 I had ride scheduled and when I called for my return ride I was waiting on hold for the longest time and n...
Im give a 2 for my last ride the driver to my appointment was great but the one on the way home had a nasty attitude all im going to say is u choose the job if u dont like it only u can do something about it its your life choices dont take it out on other people......
My return ride just past me up!!! Called. Claimed they were outside for 5 minutes. Lie! Now have to wait another hour
I'm very disappointed in this unprofessional establishment. They are very rude and unprofessional. The drivers will rush you and act as if you're wasting their time. I had to reschedule my appointment multiple times. I will never use their horrible services again.
horrible customer representative...
Worst experience ever !!!!! My appointment was at 3:00 the driver was very extremely behind !!!! Wasn t able to make it to me until 4 smdh I just decided to reschedule my appointment so unprofessional of them I will never ride with this company again
Terrible wait times on the customer service to schedule rides and for pickups. I tried to schedule a ride this morning and it s 4 now and I m still trying to get through for a ride. Worst service ever . Smh
I m not please with this company, I sign up with Provide aRide and they sends you a Lift driver or other companies that s not even provide a ride . These other companies that they send you are good for leaving the clients or not showing up . I m very disappointed. Another serious problem is the lad...
Terrible.. now I get that all children under a certain age should be inn a car seat or booste seat,I told them I had a two year old with a booster and a 10 month old in a car seat so I asked if I could keep my son booster in the trunk bcuz the same driver was picking me up and I can't care a baby in...
I wish i could rate them a zero! We had a patient get dropped off at 1245 today and then picked back up at 5:52 when we called for a return ride at 2:30. We called 5x and got 5different pickup times. The patient was a 75 year old diabetic in a wheelchair! Our induce closed at 4:30 and they were told...
Great service to the community on time always delightful people
This joke of a place if i could read it negative stars i would they gave my girlfriend a ride to go see my premature born baby in the hospital she called for a ride to get picked up and they wanted her to walk over to miles through a not-so-good neighborhood on the eastside of cleveland to another h...
Better off walking. First experience was good. 2nd time they didn't show. Very next day waited over an hour & half for return ride home! Nice person named Resean was helpful but was in pain & almost passed out waiting. Kept lying saying driver was 10 mins away ... 20 mins ago! Would call a cab if I ...
They are liars .. I have my newborn daughter with me .. They said they was down stairs.. I called and they told me I miss my ride ..I called 1 minute later .. I right by the door to my apartment never saw a car out side.. They told me I miss my ride . How? the ride never show up to my place ..Im s...
Absolutely awful. I had a dentist appointment for a couple of root canals at 8:00am. The ride was supposed to show up at 6:30, seeing as its a hour and a half ride to cleveland from my location. Its now currently going on 7:15 am that my ride showed up. My mother told him I literally cannot go and h...
My mother is 79 yr old Dialysis patient..stage 4 Cancer and on Portable Oxygenand it take a hour and a half to return home..when her oxygen tank is empty..I called and all they said was to bad sir..we share ride so if your mom lives down the street .we still will take her cross town to drop off a ...
DO NOT USE!!!! Hour and 10 minutes late on pick up. Arrived at appointment late.
Spent 34 minutes on hold for a ride home - wound up paying $85. for a cab home. Figured we were abandoned and stranded out of town.
Another client called for a ride home at 11:30 AM was still waiting at 4:30 PM.
REPU...
The worst service I ever I had. I missed two of my doctors appointments because of this service. I was told on the phone my ride was 15 minutes away. I call back 25 minutes later and they tell me its cancelled. Also they hang up on you when they put you on hold.
Smmfh , they come extra late! They pick you up 3-4 hours later after your appointment. The people hang up on you. They are really rude. The send you to branch off's with out noticing about it first. That the provide a ride it was along time ago
Been waiting for more than an hour to talk to someone for a return trip and still haven't gotten through and now I'm stranded I hate using them but I have no choice cause I can't depend on anybody else
Truthfully I've heard horry storied but i never seem to have a problem. They just arrive super early before my appointment but a free rides a free ride
I'm not going to go all in on Provide A Ride but I'm very unsatisfied with their quality of service on many level. Customer Service would be first for major revamp! I waited for 45mins for someone to answer and before I could responded to the hello I was hung-up on. The females all sound like their ...
First time using the service this morning and my driver was AMAZING! She deserves a raise for her performance! I m now waiting to schedule my appointment home. I was advised it would take up to an hour.
I have had the worst possible expexperience with Provide A Ride. Not only did the driver show up extremely late, he also took a "break" to "use the bathroom"!! Completely unprofessional. This is sad that we have come to this! Provide A Ride is an evil tyrant who came in and put my local service out...
I was picked up at 9 o'clock this morning. I live in Akron.One other person was in the van. We both went to cleveland. My pick up time from the doctor was 11:30-12:00. Instead of taking me home after my appointment he went to Ravenna to pick up a lady that was going where i was. The we picked up th...
Arrive to pick me up for my appointment two hours and fifteen minutes too early, thus I waited in the physician's office for two hours until my appointment. The cab was filthy and seems as if it wasn't cleaned in years. The driver attempted to proselytize me to become christian, which I am not, and...
The drivers have been ok but the system is awful! They either need more lift vans and drivers or better schedulers! Two out of 3 rides I was late for my appt having to cancel the dr. Then I had to wait for a ride for 3 hrs for a ride back. Oh and they keep pushing the refund program, if I had the v...
My appointment was at 3:00pm. I was told to be ready by 1:30pm then received a call that said the driver would be here @2:15pm. The driver didn't show until 2:46pm mind you my appointment that's located on West 25th...there is no way we would have made it. Not good service
This company is the worst company I have ever felt with! I had an appointment @ 1:40 pm today the driver pick me up at 1:27 pm so I called to let them (the doctor office) to let them know I was going to be late. I call for my return trip they told me within the hour well I called a second time and t...
WORST COMPANY EVER!!!!# Theese Idiots Picked Me Up at 2:30 and My Appointment Time Was 2:30 and Then When I Called For My Return Trip They Left Me Stranded for 3 1/2 Hours When They Are Supposes to Get Me Within am Hour and Overtime. i Called The Driver was 3 Miles Away! when They Actually Picked Me...
It's a black woman that works on the inside of the building that's terrible. Acted so like a "hood rat" and didn't want to help, do her job or act professional. I was waiting to be seen after a phone call received and you could hear her loudly and ghetto through the glass slide window in the main en...
Worse driver they have, they dont know how to drive, my driver pulled out into traffic and yelled , very unprofessional I would never ride with them ever again......
HORRIBLE!!! ABSOLUTELY HORRIBLE Service! I try not to use the service because I've heard the complaints in the past! Today I found out the hard way!! Had a ride scheduled for an appointment, got an automated message that the driver will be at my home at 8:38 a.m. I went outside to wait as soon as I ...
They are hit and miss. They subcontract out to shady companies, but some times you get a good round trip. It's almost as if their vetting process is nonexistent. Roll the dice if you'd like, I will be seeking other options now.
Not even a one star is earned..only deal with then because thats who my insurance company deals with..Needs to close down
Waiting on hold for an hour for my return ride home....this is terrible
Do your research before applying and or using their services please, you decide!
Horrible! Horr....I.....ble! I am a rider from Elyria and it's terrible how poor the service is to both riders and employees! I do NOT recommend provide - a - ride. Instead I would rather pay from my card from Lyft or Uber to get a ride to any (and all) medical appointments. They left me stranded tw...
I had to take my son out of school and they didn't even pick us up! We had to reschedule my son's appointment, which was an extremely important to go to. We've been on a really long waiting list for the appointment and now we have to start all over again because they didn't pick us up!
Poor costumer service not professional late on everything just all around bad
We had to wait over 2 hours for a ride home. Can hardly blame the company, I blame the hospital for outsourcing rides in Youngstown from a company in Cleveland. Could have used some honesty when calling for the ride, didn't know it would take so long. Maybe could have eaten something while waiting. ...