Protea Hotel Fire & Ice

Used it for a busines forum. Had lunch was ok, and...

Used it for a busines forum. Had lunch was ok, and the facilites were good

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Very friendly staff and the food was delicious.

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Cant wait to return to this place

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I have had the privilege of enjoying Christmas lun...

I have had the privilege of enjoying Christmas lunch at your establishment today. What a truly pleasurable experience. The most exquisite food on offer and ever friendly and efficient dining room personnel in attendance. Congratulations to management, the chef and kitchen personnel, and the floor pe...

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Milkshakes are the best in town!

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Did not enjoy my stay. Only the view of table moun...

Did not enjoy my stay. Only the view of table mountain from my room was the highlight of my time there.

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Staying at the Studio Apartment was an awesome exp...

Staying at the Studio Apartment was an awesome experience. Spacious and modern. Loved it!!!,excellent service

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The customer service is poor. The check in process...

The customer service is poor. The check in process was very long and the male receptionist did not even bother to take me through the range of membership packages the hotel has. Despite waiting for such a long period there was not even a single apology or explanation for the delay.

Despite water ...

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Beautiful upper class bar/cantina upstairs has gre...

Beautiful upper class bar/cantina upstairs has great music, massive milkshakes and free WiFi

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Hotel was good and rooms great. The price for drin...

Hotel was good and rooms great. The price for drinks at the bar and what they charge for breakfast was steep. But still a good hotel. The location is the best part. So close to waterfront and walking distance to long Street!

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The Protea Hotel provides the best facilities for ...

The Protea Hotel provides the best facilities for creatives to be interactive, This is second time I was invited to compete at an event hosted at a Protea Venue your servise, world class service.7

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Good conference facilities.

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Abhorrent service. Not hear for the business trave...

Abhorrent service. Not hear for the business traveller. No late bookins

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Great service.

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Beautiful

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Small rooms. Shower in the bathroom did not drain ...

Small rooms. Shower in the bathroom did not drain well. Milkshakes were delicious.

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It's service

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When I visited in 2014, I promised myself that I w...

When I visited in 2014, I promised myself that I would be back! I haven't been to Cape Town after that visit but will surely visit when next I am in Cape Town.

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Good place to stay and very good food

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Everything is amazing. Love it.

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Clean and comfortable! Great staff and excellent s...

Clean and comfortable! Great staff and excellent service!

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Decent hotel! Very friendly staff - everything wor...

Decent hotel! Very friendly staff - everything worked very well. Parking garage available and can be used.

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Platter is great. A very diversified chilled envir...

Platter is great. A very diversified chilled environment.

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Friendly

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Great for a short pit stop

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Expected more

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As you have picked up I love my IrishCoffee with B...

As you have picked up I love my IrishCoffee with BushMills. One of the few venues that offers bushmills IrishCoffee.

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Excellent service.. Friendly staff and very helpfu...

Excellent service.. Friendly staff and very helpful. Neat and spacious rooms and a delicious breakfast!!!

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Service excellent. Ambiance great. Menu very good ...

Service excellent. Ambiance great. Menu very good and well priced. Food cooked to perfection.

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Really nice place

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Divine cake

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Justin

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The staff were great very professional. A special...

The staff were great very professional. A special note for Mr. Keenan he was very personable and I love his positive magnetic spirit.

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Excellent range of milkshakes

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Very nice hotel at the foot of Table Mountain

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Awesome milkshakes and so many to choose from. Rea...

Awesome milkshakes and so many to choose from. Really worth a pop in

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Great ambience and snacks

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Funky interior. Parking hard to find. Friendly sta...

Funky interior. Parking hard to find. Friendly staff

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Used the conference facility. No extension leads a...

Used the conference facility. No extension leads and plugs at the tables. The food and drinks were great.

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Relaxing and caring staff

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The Friendliest and conservative place i have been...

The Friendliest and conservative place i have been to for a mighty long time.

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Ask for Christian... amazing service

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I would go back there anytime

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Perfect location, great breakfast. Would highly re...

Perfect location, great breakfast. Would highly recommend the Executive Suites. The hotel rooms are perfect for conferencing facilities and accommodation. Staff are very friendly and accommodating. Oh yes, and don't leave without trying a milkshake...well worth it! Just get the lift serviced, please...

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Nice vibe

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Very poor service from the chef. Failed to deliver...

Very poor service from the chef. Failed to deliver my order as requested and informed me he would charge me extra to correct his FAILURE. For a hotel and restaurant of it's standing I am extremely disappointed by the lack of customer service.

Would want to rate the less than 1 star. Would not rec...

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Spacious Conference room

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Had a wonderful stay at this place

Had a wonderful stay at this place
Service is superb and a notch above some of the other popular hotels
Before you go any where give them.a try first...

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Cool

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Nice hotel and professional staff. Rooms are spaci...

Nice hotel and professional staff. Rooms are spacious and comfy. Free wifi is an added advantage.

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I booked a room for myself and my wife, as we are ...

I booked a room for myself and my wife, as we are partying in town tonight for her birthday, met a staff member Chad, he upgraded our room and even sent a little birthday dessert to our room. I am very impressed, excellent service and friendly atmosphere. We'll most definitely be back and recommend ...

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Great place!!!

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Absolutely amazingly delicious Milkshakes with suc...

Absolutely amazingly delicious Milkshakes with such a variety. Service is great with friendly staff. Beautiful premises for work and playal as well as centrally situated for the business district and sight seeing like Table Mountain and V&A Waterfront.
...
Loved it SO much last time, we came back....

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Great food and service

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Fantastic service

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Great rooms and location

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Beautiful

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Great stay

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It's good been there

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Simply loved it. Lovely rooms. Great breakfast. Go...

Simply loved it. Lovely rooms. Great breakfast. Good service

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5 star service.

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Enjoyed my stay

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Nice

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Visited on January 2017

Visited on January 2017
This place could've gain more scores if I did not have the worst experience ever, which was regarding security.

On the third day of my stay, I came back to my room after dinner and tried to open the door WITHOUT the room card, and it was open!!!!! Holy sh&@@.

That was ...

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Situated near the Cape Town Waterfront. Close to a...

Situated near the Cape Town Waterfront. Close to amenities.

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Great service fe the staff and guest always comes ...

Great service fe the staff and guest always comes first, really great value for money.

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Only problem I experienced, parking a nightmare if...

Only problem I experienced, parking a nightmare if you visiting the premises

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Amazing hotel and great venue for events

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This is a beautiful hotel! I visit every now and a...

This is a beautiful hotel! I visit every now and again to try another flavour of their delicious milkshakes! You can sit inside where it is cozy or outside on the patio. Unfortunately they still allow smoking on the patio. They also make a great burger!

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Service was shocking at the bar

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Beautiful location, nice facilities. Could do a li...

Beautiful location, nice facilities. Could do a little bit better with room cleaning and maintenance, but no serious issues with that.

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Lamb burgers ...yay....delicious options...amaz...

Lamb burgers ...yay....delicious options...amazing milkshakes... no crusts on our bunny chows ...

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Lovely place, but too noisy for conversation - mus...

Lovely place, but too noisy for conversation - music too loud.

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Vibrant Friday nights

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Amazing Milkshakes. Previous decor made the journe...

Amazing Milkshakes. Previous decor made the journey more than just a hotel.

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Professional service

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Awesome

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Very cosmopolitan hotel. Interesting decor - very ...

Very cosmopolitan hotel. Interesting decor - very niche.

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The best

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Good service

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The milkshakes and burgers are a must try. You ca...

The milkshakes and burgers are a must try. You cannot go wrong

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Wonderful, helpful and friendly staff. Great locat...

Wonderful, helpful and friendly staff. Great location.

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Nice place and milk shakes etc, unfortunately prob...

Nice place and milk shakes etc, unfortunately probably one of the slowest bars in Cape Town.

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Nice and Cozy. The staff are quite friendly, parti...

Nice and Cozy. The staff are quite friendly, particularly the cooks

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Horrible, noisy, no water at times,

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Great ambience

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Great vibe at the hotel. Did a photography shot at...

Great vibe at the hotel. Did a photography shot at the hotel bar and restaurant

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Home away from home. Friendly staff. Great atmosph...

Home away from home. Friendly staff. Great atmosphere, especially in the bar in the evening. They also make awesome cocktails.

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Very poor. No milkshakes available

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Very nice hotel and conference facilities. Had an ...

Very nice hotel and conference facilities. Had an awesome time and it is walking distance from a lot of landmarks and restaurants.

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Place is great, except that they don't make cockta...

Place is great, except that they don't make cocktails.

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Exquisite day's

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I enjoy every moment

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Well placed

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Coolest hotel I've seen so far...

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Great hotel for people traveling for both business...

Great hotel for people traveling for both business and lesure. It is comfort in luxury with affordable prices. Great service!

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Brilliant food just service is abit all over the p...

Brilliant food just service is abit all over the place n noisy

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The Protea Hotel gets 5 stars from me.

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Not a bad place to visit for there milk shakes. S...

Not a bad place to visit for there milk shakes. Service could be better.

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Food,staff and evening was just lovely portion s...

Food,staff and evening was just lovely portion sizes were perfect enough for you to enjoy and leave room for their yummy dessert.

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