Questions about Prestige Wood Products
What is Prestige Wood Products?
Prestige Wood Products is a manufacturer of prefinished solid white pine boards designed for interior walls, ceilings, and covered deck ceilings. The company produces tongue-and-groove panels in a range of colors and stains, with some products using cypress wood. These panels are sold through retailers to contractors and DIY customers, and the business is based in Lancaster County, Pennsylvania.
How long has Prestige Wood Products been in operation?
The company was founded in 2022 and emerged from Lancaster Prefinishing in Lancaster County, PA. It has since become a frequently used brand in new construction and renovation projects following its launch.
What specific warranty terms does Prestige Wood Products offer?
All products are protected by a 5-year limited warranty from the day of manufacture when placed under normal conditions. This warranty covers defects in the coatings of the product, and items determined to be flawed will be replaced at no charge. Claims must be filed within 30 days after discovery, and the warranty is non-transferable.
What materials are used to make the wood panels resistant to warping?
The company uses white pine and cypress wood due to their resistance to swelling, shrinking, warping, and splitting. This choice reduces future repairs and potential installation setbacks for the customer.
What are the key features of the prefinished tongue and groove planks?
The planks arrive with end-matched features that allow for easy installation and reduced waste. Because the wood planks arrive prefinished, there is no need for additional staining, which saves time during the installation process.
What types of customers can purchase these wood panels?
The panels are sold through retailers to contractors and DIY customers alike. Contractors and DIY enthusiasts value the quality wood ceiling and wall panels for sale by the company's retailers.
What are the limitations of the 5-year limited warranty?
The warranty does not cover naturally occurring defects such as knots, shakes, and checks, or variations in the grain and color of the wood. It also excludes changes to color due to aging or weathering, mineral streaks or spots, knot bleeding, and expansion or contraction due to temperature or humidity changes.
What specific steps must a customer take to claim a warranty replacement?
Upon discovery of a defect, a claim must be filed within 30 days after discovery. If the product coating is observed to be unsatisfactory prior to installation, it must not be installed, and a claim must be submitted for replacement. The warranty is extended solely to the coatings and is non-transferable.
What is the address for the company's location in Lancaster County?
The business is located at 140 Ola Way, Paradise, PA 17562. This location serves as the base for the company's operations in Lancaster County, Pennsylvania.
What are the phone numbers for contacting Prestige Wood Products?
The primary contact number listed on the website is 717-275-0280. Another number provided for inquiries is 717-378-3468, which can be used to start a conversation about the company's products and services.
What is the email address for customer service?
Customers can reach the company via email at [email protected]. The company states that their knowledgeable sales staff is always available to help with questions or concerns.
What is the typical response time for customer inquiries?
The company strives for a quick response time and typically responds to all inquiries within 24 to 48 hours. They encourage customers to fill out the contact form or call to find out more information.
What specific collections of stains and colors are available?
Customers can view the Classic and Timeless Collections on the website to see the available stains and colors. The company offers a diverse range of distressed and smooth styles, each offering a unique aesthetic.
How does the prefinished process save time and labor costs?
The company completes all preconstruction stains and finishing in their workshop before the product arrives. Addressing these steps beforehand ensures the product is ready for installation upon arrival, ultimately reducing labor expenses.
What is the official website of Prestige Wood Products?
The official website of Prestige Wood Products is prestigewoodproducts.com.
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Prestige Wood Products manufactures prefinished solid white pine boards for interior walls, ceilings, and covered deck ceilings. The company produces tongue-and-groove panels in a range of colors and stains, with some products using cypress wood. Its panels are sold through retailers to contractors and DIY customers, and the business is based in Lancaster County, Pennsylvania.
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