Based on 10 reviews
The Potelco crew dug up my phone line at the end of my driveway. The Forman said it was not marked correctly by the locating crew. Potelco then ran their pipe and covered the ditch and paved over the broken phone line. They said its CenturyLink problem and they would not be able to do anything to fix it. CenturyLink has not been out to fix it. I have been with out a phone or internet line for 5 days.
First was waiting for one month to disconnect gas line then to disconnect power line for a week now two weeks to reconnect power to temporary post. Crew came on scheduled day looked at it, took a picture and left when I called in customer service told me that something was blocking same time on construction property we had many workers who could clear anything from there way, but they have not told anyone anything and now have to wait one more week. They coast me so far over $8000 payroll to construction company for standby. They have monopoly for sure in the country, where it is against the law.
Really great expierance here. And down to earth friendly people.
I'm told Potelco is the only contractor PSE uses for utility installation-thus it appears Potelco can get away with cancelling scheduled installs, not communicating with PSE case manager regarding rescheduled installation, and when you call Potelco-they can't give any information related to who is in charge of install, when installation is to occur etc etc. (secrecy) Local contractors inform me this is what Potelco does when they get behind in their work. We need another company to compete for PSE's business to thwart monopoly Potelco enjoys and abuses.
Salem Oregon would like to thank you for your help restoring our power outages . We appreciate you coming down to get power up and shinning again. Thank you to your families as well.
Poles were being replaced and power was scheduled to be out for 6 hours. my wife is on oxygen, they said they could help us out. when they got ready to turn power off they brought over a generator with a cord to reach the oxygen concentrator so we didn't have to worry about time. the work was done quickly i had portable for her, but the battery would have needed charging in the car. luckily they were very quick, even if i did need to charge in car it would only have been maybe 20 minutes. very nice, efficient and polite. Thank you Potelco.
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Potelco was founded in 1965 as a private business in Sumner, Washington. They currently employ 1,100 people across 12 regional offices and they provide comprehensive electric utility construction services. Their fleet operations are located in Kent Washington and they have over 3,500 pieces of equipment.