Polaris Care | NDIS Disability Service Provider

Polaris Care is a Melbourne-based Registered NDIS Provider offering in-home care and disability support services. They assist individuals with disabilities by providing care services through the NDIS, focusing on daily living skills, independence, and community engagement. Their mission is to enhance the quality of life for individuals with disabilities by delivering personalised, compassionate, and high-quality support services.

The business operates from its main office located at The Greenhouse Level 1, Suite 22, 797 Plenty Road, South Morang VIC 3752. They currently extend NDIS support to participants across Melbourne, Geelong, and the surrounding areas, with a specific mention of assisting participants in South Morang.

To get started, individuals can contact the business via phone at 0493428642 or email at [email protected] to arrange a meeting and explain how NDIS funding can make a significant impact on their life. They are happy to meet with participants to discuss their needs and how the team can make a range of different supports available from their current NDIS funding.

Polaris Care offers a wide range of NDIS-funded supports including household tasks, respite care, transportation, disability accommodation, mental health support, and community participation. Specific services include Supported Independent Living (SIL), Support Coordination, Community & Capacity Support, High Intensity Daily Personal Activities, and Overnight & Night-Time Support.

Regarding pricing, the business states they only charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. They regularly update their prices in line with NDIS price changes and are happy to consider special discounts upon contacting them to discuss specific circumstances.

The business provides respite care through short-term accommodation, which can be used for up to 14 days at a time. This service is designed to offer short-term support options for participants who need temporary relief from their primary caregivers.

A participant's NDIS plan is divided into different category budgets, and charges depend on the services accessed. For example, assistance with daily living and community participation are charged to core supports, while plan management is generally charged to capacity building supports.

Polaris Care has completed and passed the mandatory third-party audit required to finalise NDIS registration. As of the listing, they are currently waiting for final approval from the NDIS Commission to become fully registered providers.

A first-time customer should know that the business takes a person-centred approach, prioritising goals and ensuring every action is geared towards the participant's success. They aim to help individuals live safely and comfortably at home, achieve their goals, and enjoy their community through a flexible approach.

The business states their commitment to flexible NDIS services ensures that supports are tailored to fit a participant's lifestyle, family needs, and interests. They take pride in their responsiveness to participant needs and are always ready to address enquiries regarding NDIS information or activity changes.

One reviewer from South Morang praised the business, stating they've truly gone above and beyond for their mother, providing an in-home care experience that is genuinely the best she has ever received. This highlights the positive impact some participants experience with their care.

The Trustburn rating for Polaris Care is currently 3 out of 5 stars based on 2 reviews. The most recent review was posted on August 26, 2026, while the lowest-rated review was posted on July 27, 2024.

Polaris Care emphasises values such as Empowerment, Respect, Integrity, Dignity, Trust, and Innovation. They aim to give participants the support they need to feel more confident and maximise their abilities while working together to explore options for living life to the fullest.

The business mentions they have a flexible approach and a wide range of services on offer, ensuring clients get the right mix of services designed and organised for them. They are committed to client choice and control to ensure the right mix of services is delivered.

You can reach Polaris Care | NDIS Disability Service Provider by phone at 0493428642.