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Pewabic Pottery

4.5· 27 reviews
Average ratingExcellent
4.5/ 5

Based on 27 reviews

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37%
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What reviewers say about Pewabic Pottery

Generated with AI from 27 reviews on Trustburn · updated 6 days ago

Across the cross-section of reviews, customers describe Pewabic Pottery as a beautiful, classic, and well-maintained place with great pottery and a soulful atmosphere, though a few visitors found some staff unwelcoming.
What are the most common complaints about Pewabic Pottery?

Based on the lowest-rated reviews on file, critical reviewers complain about poor customer service, such as lost contact information and unreturned calls, as well as a pretentious atmosphere during classes and slow turnaround for class pieces because priority is given to professional potters.

AI-generated from reviews on this page. Verify anything important with the company directly.

Catreese Qualls
Reviews 1

Stopped in yesterday to take a peak at the beautiful new inventory and the wonderful new tiles dedicated to Detroit with the Old English D, tiles as well as ornaments. I inquired about classes and the staff was very helpful, taking time to print the information sheet because none were available at the desk and brought them over to me as I browsed.

Amelia
Reviews 1

Came by for the Celtic weekend event, very kind people that showed us the facilities and were emotionally supportive when my friend dropped/broke a lid. Upstair is a very small gallery space, with mead/wine and fruit/cheese for this event.
I hope to come back for the Friday $45 wine and throwing wheel lesson!

Willie Miller
Reviews 1

If you're looking for some unique and very local works of art then stop by the Pewabic store, museum, and workshops. I really enjoyed seeing the wide variety of works from various artists that work on site. A 45-minute tour is offered pretty regularly and a museum is located upstairs.
I should note the prices are a bit high so budget for something nice. Also, its not possible reach it without a car.

Luann -
Reviews 1

Such a fun, interesting & educational staff - and what a stunning collection of original art. The history of the location, and of the art form, are fascinating. Be sure to look for Julie or Kim - or both. Their warm welcome and professional expertise will delight you. I came home with gorgeous Pewabic soup bowls - unique pieces of art to enjoy around the table. My first visit, but not my last!

Emma Lentini
Reviews 1

The studio space is amazing with beautiful glazes but the pretentious vibe completely ruined the experience of taking classes there. On top of that, it takes a long time to get your pieces fired because they give priority to the professional potters. Great place to shop but I'd go elsewhere for classes.

Leland Lenscap
Reviews 1

We saw tiles from this pottery company on and in many beautiful buildings in Detroit, so we decided to pay a visit to their shop. The shop itself is housed in what used to be a residence and is a beautiful building. There is also a workshop where tiles are made. There are displays of various tiles and there are tiles and other items for sale. We spent approximately 90 minutes here and enjoyed it visit. Lots of history here and worth a visit.

Bree Fowler
Reviews 1

One of the true gems of Detroit. They're 100+ years old and responsible for just about all of the beautiful tile mosaics in the metro area and elsewhere too. There's a reason that real estate ads make a point of mentioning Pewabic tile when a house has it. If I had the money, I'd have them do my entire NYC kitchen and bathroom.

Megan Wilcox
Reviews 1

Great pottery studio that adds historic value to Detroit and to this area of Detroit. Everyone is really nice and friendly, and they let you step back and see where they make their pottery. They can also cater to larger commercial design projects as well. The store is slightly pricey, but some of the artists are not too expensive.

Dorene O'Brien
Reviews 1

I am all for supporting artisans, particularly Detroit-based craftspeople. But I am all for good customer service as well, and at Pewabic apparently you can't have both. While in the store in Sept. I left my name and number and asked for a call when a $100 tile I wanted to give as a Christmas gift was in (they were out of stock). Weeks later I popped into the store only to be told that the 20 that were made had been bought by the Detroit Zoo and my name and number had been lost in the shuffle. I left my information with them again and called a couple weeks later; the person to whom I spoke had no idea who I was and no record of my TWO requests for the tile, so I paid for it over the phone ($106) and was told that the tile would be ready in plenty of time for Christmas. During EACH OF SIX ensuing phone calls I was placed on hold for extended periods because no one could find a record of my purchase without consulting others before promising to call me back, promising the tile would be ready. At one point I was told that they would fire three tiles and that I should call the W before Christmas to be sure at least one survived the kiln. When I spoke to a representative on W, she said that they never fire just three tiles and the employee who said they would was new and just "trying to please you." Well, I was NOT pleased to learn that I was being lied to and strung along to placate me in the short-term and ruin a Christmas surprise--and my opinion of this business--in the long term. There is no clear chain of command, no effective records system and no internal communication in this business. I will continue to enjoy the Pewabic tiles in my home but I will not add any others to my collection.

Dina Thomas
Reviews 1

We are in Detroit for a few days on summer vacation with our 4 children. My husband, an architect, was excited to visit the company that he has used many times in projects under his mentor and has continued to recommend and design with in his own practice. The building is beautiful, the pottery is so classic and warm, the young girls at the counter, not so much!
Though they did give us a good chuckle about the parallels between them and his old boss Alan!!

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About Pewabic Pottery

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Arts and crafts