Based on 1 review
The Granville Island Pet Treatery is a food production company that creates protein treats for dogs and cats. It was established in 1985 and operates out of a location on Granville Island in Vancouver, British Columbia. The business focuses on providing healthy, delicious treats that aim to keep pets happy and healthy.
The company offers a Black Friday promotion featuring 20% off all orders over $100, valid throughout November with the code BLACKFRIDAY26. They also provide Quebec Gift Certificates and operate a wholesale program for retailers. Customers can track their rewards and access collections for dog and cat treats on their website.
Orders are fresh baked to order and shipped within 5 business days of receipt. If an order is placed after 15:00, the following day is considered the first business day for processing. Shipping is done at flat rates to Canada and the USA.
Shipping costs are set at a flat rate of $10 for Canada and $20 for the USA. The company notes that they rely on third-party delivery services, so minimal damage to delicate products can occasionally occur during transit.
Customers can contact the team via the business phone number 1-(888)-886-PETS (7387) or by email at hello@pettreatery.com. The physical address for pick-up or inquiries is 104-1090 Cliveden Ave Delta BC, V3M 6E6.
Some reviewers on Trustburn mention that the product selection seemed limited compared to what was advertised on the website. They also noted that certain items were out of stock when they visited the store.
Some reviewers expressed that the staff did not appear very knowledgeable when asked about product ingredients. This left some customers questioning whether the offerings matched the hype presented online.
The business has a Trustburn rating of 1 out of 5 based on a single review posted on July 27, 2024. This is the only review currently available on the platform for this business.
The company supports various pet-related charities and community events, including the Calgary and Area Walk for Dog Guides and local rescue foundations like pause4change and Dog Tales Rescue and Sanctuary. They also participate in auctions and fundraising efforts to aid animal care organizations.
The business offers a health disclaimer and operates under a MAP Policy as stated on their website. They also provide a return policy and terms and conditions for their customers. A privacy policy is also available for those concerned with data protection.
The company states that they have been in the business since 1985, combining a willingness to venture into new areas with a focus on shifting consumer needs. Their approach involves constant dialogue with customers to adapt quickly to changing requirements.
The company emphasizes that their treats are impossible-to-ignore delicious and healthy, aiming to be the all-time favorite treat for dogs and cats of all shapes and sizes. They strive to keep pets healthy and happy through their product offerings.
Customers who prefer not to ship their orders can come by to pick up their treats in person. The business is situated on beautiful Granville Island in Vancouver, and customers can contact them for more information on in-store pickup options.
The business encourages customers to complete a contact form for questions and comments, promising a response within 7 days dog-time or 24 hours if the customer is a human. They also invite retailers to reach out for exclusive offers.
The Granville Island Pet Treatery is based in Vancouver, British Columbia.
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I had high hopes based on the website's presentation, but my experience fell short. The selection seemed limited compared to what was advertised, and the staff didn’t appear very knowledgeable when I inquired about product ingredients. There were a few items I was interested in trying, but they were out of stock, and I left feeling like the offerings didn’t match the hype. Overall, it left me questioning whether I would return for future purchases.
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We are in the business of fun, the warm and fuzzy feeling business, the OMG look on their face business, drawn from the special bond between pets and their pet parents, as well as an unconditional commitment to health, and pursuit of happiness (and a frisbee). Our protein treats are healthy. Are impossible-to-ignore delicious. And are fast becoming the all-time favorite treat for dogs and cats. Of all shapes and sizes. Which explains why The Granville Island Pet Treatery has sprung up like a pet’s ears hearing the packet open, to be a major force in the protein and biscuit treats industry. We know how to keep them healthy. We understand what works to keep them happy.